At a Glance
- Tasks: Be the friendly face of our surgery, helping patients and managing the front desk.
- Company: Join Dean Cross Surgery, a caring practice with a supportive team.
- Benefits: Flexible hours, valuable experience in healthcare, and a chance to make a difference.
- Other info: Great opportunity for career growth in a dynamic healthcare environment.
- Why this job: Perfect for those who love helping others and want to learn new skills.
- Qualifications: GCSEs in English and Maths; experience in customer service is a plus.
The predicted salary is between 25272 - 30888 £ per year.
An exciting opportunity has arisen for someone to join Dean Cross Surgery Reception team. Dean Cross Surgery is situated in Plymstock with a practice population of around 10,000 patients. Delivering great customer service and outstanding care is a priority for every member of our team. This role is pivotal to us achieving this; you will be the first point of contact patients have with the practice. Your ability to always remain professional and polite is essential. Your listening skills and supportive nature will help direct patients to the right service for their needs. If you are ready to learn new skills, flexible in your approach to work, conscientious and enjoy working as part of a supportive busy team, this could be the perfect opportunity for you.
The working pattern will be:
- Monday - 08.00-18.30
- Thursday - 13.00-18.30
- Friday - 08.00-18.00
A total of 25 hours per week.
Main duties of the job:
- Answer telephone calls, listening with empathy and compassion to ensure that patients are directed to the right service to meet their needs.
- Awareness of practice policies and procedures with the confidence to make reasonable adjustments to meet the needs of individuals.
- Manage the front desk, welcoming visitors and supporting patients and colleagues to ensure smooth running of the service.
- Provide administration support to clinicians/service providers when requested.
- Manage the waiting rooms, keeping these tidy and well stocked.
- Ensure patient encounters are recorded accurately on clinical systems.
- Monitor and respond to emails into the surgery.
- Prepare patient registration packs and ensure patient registrations are completed and processed correctly and timely.
- Monitor tasks, results, and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways.
- Ensure your work area and patient accessible areas are safe and free of adverse risk to health.
- Work as part of the team to open the surgery at the start of the day, close and secure the surgery at the end of the day.
- Oversee patient records.
About us:
Dean Cross Surgery is a two partner PMS teaching practice caring for 10,000+ patients with a varied demographic. Our Doctors are supported by a Pharmacy team, Extended Scope Physiotherapist, First Contact Physiotherapists, an active Social Prescriber, Wellbeing Coach, Bereavement Advisor and Mental Health Nurses, in addition to three Prescribing Advance Nurse Practitioners and a Prescribing Paramedic. Dean Cross Surgery is currently rated GOOD by the Care Quality Commission (CQC).
Person Specification:
Experience:
- Experience of working in an environment using sensitive information.
- Experience working in a patient/customer facing role.
- Experience of working in a busy environment with competing demands.
- Experience of working within the NHS/Healthcare organisation.
Qualifications:
- GCSE grade A to C in English and Maths.
- Qualified to NVQ level 2 in Health and Social Care/NVQ 3 Business Administration or Customer Service.
Skills:
- Demonstrable experience of using Microsoft Office programmes and specialist IT systems.
- Excellent written and oral skills.
- Problem solving skills.
- Time management and the ability to work to deadlines.
- Clear and polite telephone manner.
- Competent in using System One.
- Use of clinical IT systems.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Receptionist/Administration employer: Dean Cross Surgery
As a leading healthcare provider, we prioritise clinician wellbeing and foster a supportive, collaborative work culture that values work-life balance. Our practice offers generous benefits including six weeks of annual leave, dedicated training sessions, and opportunities for professional development, making it an excellent employer for those seeking meaningful and rewarding careers in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Administration
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Dean Cross Surgery and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Dean Cross Surgery and let us see your personality shine through!
We think you need these skills to ace Receptionist/Administration
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Dean Cross Surgery.
Get Familiar with Our Brand:Before applying, take some time to learn about Dean Cross Surgery and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Dean Cross Surgery
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Dean Cross Surgery.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Dean Cross Surgery will surely appreciate.
