Medical Secretary in Plymouth

We have an exciting opportunity to join our Medical Secretary Team on a part-time basis for 15 hours per week. The working pattern is a Monday, Tuesday & Wednesday. You will work as part of the Medical Secretary Team dealing with all aspects of referrals and sending via e-referral, tasks and rejected referrals.

We are looking for someone who:

• Has experience of working in the secretarial role.
• Is friendly, polite and confident.
• Can communicate effectively and has good interpersonal skills.
• Is a team player.
• Has the ability to work accurately under pressure.

Main duties of the job include:

• To provide a full and efficient administrative service to GP partners and clinical teams. This will include audio typing of referrals, completion of tasks, responding to queries from patients/clinicians/third parties and facilitating electronic referrals.
• Ensure that two wait referrals have been sent, processed and that the patient has been seen.
• To be a point of contact for patients either face to face, by email/letter or text, answering queries regarding referrals.
• Provide administration support to clinicians and other members of the team.
• Ensure patient encounters are recorded accurately on clinical systems.
• Monitor and respond to emails into the surgery.
• Monitor Lexacom to ensure referrals are typed and sent efficiently.
• Monitor tasks, results, emails and referrals, following up queries and ensuring patients are kept informed of relevant results and treatment pathways.
• Check the e-referral platform for the advice & guidance, assessment & rejections.
• Prepare the agenda and attend the clinical meetings once a month and take detailed and accurate minutes.
• Ensure your work area is safe and free of adverse risk to health.
• Ensure all information is secure and confidentiality of information is always maintained.
• Keep up to date with DRSS and referral services processes, and update SystmOne with new referral templates.
• Have up to date knowledge of computer systems, which includes the Devon Formulary guidance.
• Support with the invitations of pre-diabetic, q-risk, CKD 3 and hypertension.
• A review of the weekly GP Bulletin to make sure any DRRS or formulary updates are reflected on the clinical system and always kept up to date.

Person Specification:

• Experience in secretarial/office workings.
• Previous typing/audio-typing background.
• Knowledge of Confidentiality and Information Security issues.
• Use of Windows-based software and internet.
• Decision making and problem-solving skills.
• Use of SystmOne Clinical system.

Skills & Abilities:

• Excellent interpersonal and communication skills both verbal and written.
• Computer literate in the use of a Windows-based PC.
• Ability to cope with more than one task at a time and move between tasks as required.

Qualifications:

• Good education with high level of numeracy and literacy skills.
• Typing & Audio-typing qualification or experience.
• IT literate; you will be comfortable operating with standard MS Office software (fully competent in MS Word, competent in MS Excel and will learn and become skilled in the use of specialist medical, scanning, document management and coding software).
• Diligent - a high level of accuracy is required as the data inputting relates to vital clinical and other confidential information used in patient care.
• Literate - A high standard of written English will be demonstrated, and you will learn medical terminology and develop a working knowledge of some of the concepts behind the words.

These will all become part of your working day and you will be taught on the job:

• Familiarity with System One clinical software.
• Familiarity with document management systems.
• Previous experience with supporting patients.

Communication & Skills:

• Committed to providing patient centred care.
• Ability to work as part of a multi-disciplinary team.
• Ability to use own judgment, resourcefulness, common sense and knowledge to respond to queries and requests.
• Able to manage own time effectively.
• Ability to recognise and adhere to the need for strict confidentiality.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.