At a Glance
- Tasks: Ensure guests have a seamless experience by checking them in and out, and providing excellent service.
- Company: Join the award-winning Inn Collection Group, known for exceptional hospitality.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and stays.
- Other info: Perfect for those who thrive in dynamic environments and love customer service.
- Why this job: Work nights in a vibrant location while making guests feel at home.
- Qualifications: Friendly attitude, strong communication skills, and ability to work independently.
The predicted salary is between 20000 - 25000 € per year.
What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, and honesty, all with the goal of Making People Happy.
How we say thank you!
- Celebrate your birthday with an extra paid holiday.
- Build your future with support from our Lead-Inn development program.
- Take the time you need to rest and recharge; Paid Breaks are on us.
- Enjoy 50% off food at any of our Inns.
- Relax with a stay at any of our Inns during January, February, and March for just £1.
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round.
- Experience a spontaneous trip away with £50 on same day bookings.
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too!
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme.
- Tronc (…that’s tips to me and you).
- Contribute to a company that gives back through our Give-inn back scheme.
- Join an award-winning team recognised as the Best Pub Employer at the Publican Awards.
Perfectly situated in the heart of York’s vibrant city center, Dean Court offers an unrivaled location just a short stroll from York Railway Station. Its enviable position places you within easy reach of the city’s most iconic attractions, from the enchanting historic Shambles to the immersive Jorvik Viking Centre and the fascinating National Railway Museum. Whether exploring York’s rich history or indulging in its modern charm, Dean Court is your ideal base for discovering it all.
You’ll Fit Right Inn
As a Night Porter, you'll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you! We’re looking for someone with a positive attitude, strong communication, and the ability to work independently while staying organised. Your responsibilities will include greeting and checking guests in and out, assisting with inquiries at reception, the bar, or over the phone, and serving guests professionally. You’ll also help keep the restaurant, lounge, and facilities clean and tidy, prepare the restaurant for breakfast service, and set up the buffet table. In addition, you’ll patrol the premises to perform security checks and ensure a safe environment for everyone. If you’re energised by working through the night, have a knack for staying organised, and enjoy making guests feel at home, we think you'll fit right inn...
Age-related pay rates apply for Under 21s.
Night Porter in York employer: Dean Court
The Inn Collection Group is an exceptional employer, offering a vibrant work culture that prioritises respect, warmth, and customer focus. With generous benefits such as extra paid holidays for birthdays, paid breaks, and discounts on food and accommodation, employees are supported in both their personal and professional growth through our Lead-Inn development programme. Located in the heart of York, our Night Porters enjoy a dynamic environment where they can contribute to making guests happy while exploring one of the UK's most historic cities.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter in York
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Inn Collection Group's social media and website. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their warm and welcoming atmosphere.
✨Tip Number 2
Practice your customer service skills! As a Night Porter, you'll be the face of the pub during the night. Role-play common scenarios with friends or family to boost your confidence in handling guest inquiries and ensuring everyone feels at home.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. A neat appearance shows that you take the role seriously and are ready to represent the Inn Collection Group's high standards.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join our award-winning team. Don’t forget to highlight your relevant experience and enthusiasm for hospitality!
We think you need these skills to ace Night Porter in York
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about what makes you tick and why you’re excited about joining our team.
Tailor Your Application:Make sure to tailor your application to the Night Porter role. Highlight your customer service skills and any relevant experience that shows you can keep things running smoothly during the night shift.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your skills and experiences are easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at The Inn Collection Group.
How to prepare for a job interview at Dean Court
✨Know the Company
Before your interview, take some time to research The Inn Collection Group. Understand their core values like respect, warmth, and customer focus. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Night Porter, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for guests. Highlight your friendly and approachable nature, as well as your ability to handle inquiries efficiently.
✨Demonstrate Organisation and Independence
Since the role requires working independently, be ready to discuss how you stay organised during busy shifts. Share specific strategies you use to manage your time and tasks effectively, especially during night hours when things can get quiet.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical night looks like for a Night Porter. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
