At a Glance
- Tasks: Ensure guests have a seamless experience during the night with excellent service.
- Company: Join an award-winning team recognised as the Best Pub Employer.
- Benefits: Enjoy paid breaks, birthday holidays, and discounts on food and stays.
- Other info: Opportunities for career development and support available.
- Why this job: Perfect for night owls who love making guests feel at home.
- Qualifications: Friendly attitude, strong communication, and organisational skills required.
The predicted salary is between 10 - 12 € per hour.
About the Role
As a Night Porter, you’ll play a vital role in ensuring our guests have a seamless and enjoyable experience throughout the night. If you’re friendly, approachable, and have excellent customer service skills, this could be the perfect fit for you. We’re looking for someone with a positive attitude, strong communication, and the ability to work independently while staying organised.
Key Responsibilities:
- Greeting and checking guests in and out
- Assisting with inquiries at reception, the bar, or over the phone
- Serving guests professionally
- Keeping the restaurant, lounge, and facilities clean and tidy
- Preparing the restaurant for breakfast service
- Setting up the buffet table
- Patrolling the premises to perform security checks and ensure a safe environment for everyone
If you’re energised by working through the night, have a knack for staying organised, and enjoy making guests feel at home, we think you’ll fit right in.
Benefits
- Celebrate your birthday with an extra paid holiday
- Build your future with support from our Lead-Inn development program
- Take the time you need to rest and recharge; Paid Breaks are on us
- Enjoy 50% off food at any of our Inns
- Relax with a stay at any of our Inns during January, February, and March for just £1
- Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round
- Experience a spontaneous trip away with £50 on same day bookings
- It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too
- 24/7 confidential support is always there when you need it with our Employee Assistance Programme
- Tronc (…that’s tips to me and you)
- Contribute to a company that gives back through our Give-inn back scheme
- Join an award‑winning team recognised as the Best Pub Employer at the Publican Awards
Night Porter employer: Dean Court
As a Night Porter with us, you'll be part of an award-winning team that prioritises employee well-being and development. Our supportive work culture offers unique benefits such as paid breaks, generous discounts for you and your loved ones, and opportunities for personal growth through our Lead-Inn development programme. Join us in creating memorable experiences for our guests while enjoying the perks of working in beautiful locations.
StudySmarter Expert Advice🤫
We think this is how you could land Night Porter
✨Tip Number 1
Get to know the company culture! Before your interview, check out their social media and website. This will help you understand what they value and how you can fit in.
✨Tip Number 2
Practice your customer service skills! Since the role is all about making guests feel at home, think of examples from your past experiences where you’ve gone above and beyond for someone.
✨Tip Number 3
Dress the part! Even though it’s a night shift, showing up looking smart and professional can make a great first impression. It shows you’re serious about the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities there!
We think you need these skills to ace Night Porter
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and approachable nature. Remember, we’re looking for someone who fits in with our team!
Highlight Your Skills:Make sure to emphasise your customer service skills and any relevant experience you have. If you've worked in hospitality before or have a knack for keeping things organised, shout about it! We love seeing how you can contribute to making our guests feel at home.
Tailor Your Application:Take a moment to read through the job description and align your application with what we’re looking for. Mention specific responsibilities like greeting guests or keeping the facilities tidy, and explain how you can excel in those areas. It shows us you’re genuinely interested!
Apply Through Our Website:We encourage you to apply directly through our website. It’s super easy and ensures your application gets to us without any hiccups. Plus, you’ll find all the info you need about the role and our amazing benefits right there!
How to prepare for a job interview at Dean Court
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Night Porter entails. Familiarise yourself with the key responsibilities like greeting guests, handling inquiries, and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about making guests feel at home, be ready to share examples of how you've provided excellent customer service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your friendly and approachable nature.
✨Demonstrate Your Organisational Skills
Being organised is crucial for a Night Porter. Prepare to discuss how you manage your time and tasks, especially during busy periods. You might even want to mention any tools or methods you use to stay on top of things, as this shows you can handle the independent nature of the job.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical night looks like. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
