At a Glance
- Tasks: Lead operations and culture initiatives to enhance employee engagement and improve performance.
- Company: Dynamic company in East London focused on growth and development.
- Benefits: Competitive salary, career progression, and a flexible, inclusive workplace.
- Other info: Opportunity to shape the future of the business and develop leadership skills.
- Why this job: Make a real impact by driving cultural change and operational excellence.
- Qualifications: Experience in fast-paced environments and strong knowledge of UK employment law.
The predicted salary is between 70000 - 70000 £ per year.
About the Role
We are looking for an operations-focused professional with a strong understanding of CRM systems and data, alongside experience in managing client contracts and overseeing production processes. The successful candidate will also bring a proven ability to implement cultural change initiatives and drive employee engagement across a business. It requires someone who can take a hands-on, operational approach to improving performance and embedding excellence across teams. The ideal individual will be someone who combines strategic thinking with practical delivery, and who stands out through their ability to elevate how a business operates day to day.
What You’ll Be Doing
- Growth & Development
- Lead company-wide learning and development programmes
- Identify skills gaps and implement targeted training initiatives
- Design clear career pathways and progression frameworks
- Support and coach current and future leaders
- Operational Excellence
- Take ownership of internal operations, ensuring efficiency and scalability
- Review and improve systems, workflows and ways of working
- Act as a senior escalation point for cross-functional issues
- Risk & Governance
- Manage and review company insurance policies to ensure appropriate coverage
- Identify and mitigate operational and commercial risks
- Ensure ongoing compliance across the business
- Data & Compliance
- Act as ICO Officer, leading data protection and GDPR compliance
- Maintain robust policies, procedures and training
- Oversee Subject Access Requests and data-related queries
- Systems & Infrastructure
- Oversee and optimise the current FileMaker CRM
- Lead evaluation and implementation of future systems
- Ensure systems support commercial and operational teams effectively
- Brand & Visibility
- Own the corporate website and ensure alignment with brand and business priorities
- Drive continuous improvement in external presentation
- Recognition & Awards
- Lead internal recognition initiatives
- Drive participation in industry awards and external recognition
- People & Culture
- Partner with senior leadership to deliver a people strategy aligned with growth plans
- Help evolve the business into a flexible, inclusive, high-performing workplace
- Drive initiatives that enhance engagement, wellbeing and retention
What We’re Looking For
- Experience in a fast-paced, commercial environment (events, media or agency preferred)
- Strong knowledge of UK employment law and compliance
- A hands-on leader who can balance strategy with delivery
- Confident influencing senior stakeholders
- Highly organised, solutions-focused and adaptable
- Experience improving operational processes and systems
- Comfortable managing multiple priorities in a dynamic environment
Business Operations Manager in Woodford employer: DealHub Ltd
As a Business Operations Manager at our East London office, you will thrive in a dynamic and inclusive work culture that prioritises employee engagement and professional growth. We offer competitive salaries, comprehensive learning and development programmes, and clear career progression pathways, ensuring that you can elevate your operational expertise while contributing to meaningful cultural change within the organisation. Join us to be part of a forward-thinking team that values innovation and excellence in every aspect of our operations.
