At a Glance
- Tasks: Lead daily operations, ensuring efficiency and scalability across the business.
- Company: Join an energetic startup revolutionising healthcare delivery with innovative technology.
- Benefits: Competitive salary, growth opportunities, and a dynamic work environment.
- Other info: Be part of a passionate team driving change in the healthcare industry.
- Why this job: Make a real impact in healthcare while shaping the future of a growing company.
- Qualifications: Strong leadership experience in operations and finance, preferably in tech or health-tech.
The predicted salary is between 80000 - 120000 £ per year.
About Dyad
Dyad's mission is to improve the delivery and efficiency of healthcare.
We are building a platform to model and manage the flow of information within healthcare organisations, improving outcomes for patients, payers, and healthcare providers. We believe data handling in current healthcare systems is needlessly complex and disconnected, leading to isolated and inefficient decision making. To showcase how this technology can advance the delivery of healthcare and improve lives, we build and deploy products for healthcare providers and payers into the UK and US markets.
Dyad is an energetic, early‑stage startup, currently around twenty employees. Our team is growing as we explore new markets and opportunities. We are passionate about technology and its applications in worthwhile ventures. New joiners will have a significant impact on the direction of the company, as well as our culture.
Our products
Dyad's Platform
Dyad's products are founded upon our Semantic AI platform, which enables payers and providers to access cutting‑edge AI capabilities for their own use cases and applications. Our partners either use the platform APIs directly or work with us to develop applications for their use cases. For more information, please see our Platform page.
Primary care operations
Dyad develops a suite of products for healthcare operations, including:
- BetterLetter, our AI tool helping practices decrease their admin burden in processing clinical letters. We use this to reduce staff time spent identifying codes to be applied to the record as well as suggesting follow‑up tasks and workflow optimisations. BetterLetter helps providers save time, save cost, improve performance under audit and build staffing resilience.
The Role
We are seeking a VP Business Operations to lead the day‑to‑day operation of the business and ensure the company has the people, systems, processes, and controls required to scale effectively.
Reporting to the CEO and working closely with the Chief of Staff, this role will oversee Finance, IT, HR & Talent, and Workplace Operations. The successful candidate will be responsible for creating operational excellence across the organisation, ensuring core business functions run efficiently, predictably, and at scale.
This is a highly execution‑focused leadership role. The VP Business Operations will take ownership of the operational management of the business, enabling the CEO and Chief of Staff to focus on company strategy, growth initiatives, external stakeholders, and cross‑functional priorities.
The ideal candidate is a strong operator who enjoys building structure, improving processes, developing teams, and establishing the operational foundations required to support a high‑growth venture‑backed company.
Core Responsibilities
Operational Leadership
- Lead the day‑to‑day operational management of the business.
- Ensure operational processes, systems, and controls are fit for purpose and capable of supporting continued growth.
- Drive efficiency, consistency, and accountability across business operations.
- Identify operational bottlenecks and implement practical solutions to improve organisational effectiveness.
- Develop and maintain operational policies, procedures, and governance frameworks appropriate for a scaling company.
- Establish clear operational KPIs, reporting mechanisms, and performance management processes.
Finance Administration
- Oversee day‑to‑day financial operations such as expenses, invoicing, purchasing.
- Ensure strong financial controls, governance, and compliance processes are in place.
- Support cash flow management, runway planning, and financial decision‑making.
HR & Talent
- Lead the people operations function to support continued organisational growth.
- Oversee recruitment processes, workforce planning, onboarding, performance management, and employee development.
- Ensure people policies and practices are scalable, compliant, and aligned with company values.
- Support managers in building high‑performing teams and developing leadership capability.
- Drive initiatives that improve employee engagement, retention, and organisational effectiveness.
IT & Business Systems
- Oversee internal IT operations, infrastructure, cybersecurity, and employee technology support.
- Ensure employees have secure, reliable, and scalable systems and tools.
- Drive process improvement and automation through effective use of technology.
- Maintain appropriate controls around information security, data management, and business continuity.
Workplace Operations
- Lead office and workplace operations across the organisation.
- Ensure a productive and effective hybrid working environment.
- Oversee facilities, workplace policies, supplier relationships, and employee experience initiatives.
- Create an environment that supports collaboration, productivity, and company culture.
Team Leadership
- Lead, coach, and develop four direct reports across Finance, IT, HR & Talent, and Office Operations.
- Build strong management capability within operational functions.
- Foster a culture of accountability, continuous improvement, and operational excellence.
- Ensure operational teams are appropriately structured and resourced to support business growth.
Requirements
- Significant leadership experience in operations, business management, finance, people operations, or related functions.
- Experience operating within a high‑growth technology, SaaS, health‑tech, or venture‑backed business.
- Proven track record of building and improving operational processes, systems, and controls.
- Experience managing multiple business functions, including Finance and People Operations.
- Strong financial acumen, including budgeting, forecasting, and management reporting.
- Experience managing and developing managers and functional leaders.
- Demonstrated ability to bring structure and operational discipline to fast‑moving environments.
- Strong organisational, prioritisation, and execution skills.
- Excellent communication and stakeholder management abilities.
- Comfortable balancing strategic thinking with hands‑on delivery when required.
Nice‑to‑Have
- Experience within health‑tech, healthcare, or other regulated industries.
- Previous experience in a Series A or Series B venture‑backed company.
- Familiarity with healthcare compliance, information security, or regulatory frameworks.
- Experience scaling organisations from 50–100 employees and beyond.
- Professional qualifications in finance, operations, people management, or business administration.
Vice President Business Operations employer: DealHub Ltd
DealHub Ltd is an exceptional employer that fosters a vibrant and entrepreneurial work culture in the heart of London. Interns are not only given significant responsibilities but also access to mentorship from seasoned professionals, ensuring meaningful contributions and personal growth. With flexible start dates and a focus on aligning the internship experience with individual goals, DealHub Ltd stands out as a place where you can fast-track your career while being part of a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Vice President Business Operations
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like DealHub Ltd.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at DealHub Ltd.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like DealHub Ltd, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Vice President Business Operations
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at DealHub Ltd.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at DealHub Ltd.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to DealHub Ltd. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at DealHub Ltd. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at DealHub Ltd
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research DealHub Ltd’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
