Regional Lead – Revenue Operations & Project Lifecycle

At Oliver Wyman, a Marsh (NYSE: MRSH) business, we bring deep industry insight, bold innovation, and a collaborative approach that cuts through complexity to help organizations navigate their most defining transformative moments. This is a hybrid role that has a requirement of working at least three days a week in the office.

Role Purpose

Lead the operational execution and ongoing evolution of Oliver Wyman Europe’s end-to-end project lifecycle, ensuring projects move efficiently from setup through invoicing and cash collection with strong governance, commercial accuracy and operational excellence. As Regional Lead, you will combine people leadership with hands-on operational expertise, leading the Europe Project Setup team while acting as the senior escalation point for complex project lifecycle matters. Working closely with Partners and cross-functional Finance and Technology teams, you will simplify processes, strengthen revenue operations and drive the adoption of AI, automation and ERP capabilities to improve efficiency and enhance the Partner and colleague experience.

Why Join Us

• Shape a critical business capability by leading the operational engine that supports Oliver Wyman’s commercial delivery across Europe.
• Work at the centre of the business, partnering with senior stakeholders across Finance, Technology, Talent Management and the Partnership to solve complex operational challenges.
• Drive meaningful transformation by modernising project lifecycle processes through AI, automation and digital technologies, while developing regional leadership experience and scalable operating models.

Benefits:

Enjoy a competitive pension, comprehensive private medical cover, life assurance, and a vibrant culture with regular happy hours, social events, and opportunities to connect with colleagues.

Meet the Team

Reports to: Regional Executive Director of Finance. Day-to-day collaborators: Partners, FP&A, Controllership, Talent Management and Technology teams. People management: Lead the Europe Project Setup team, ensuring consistent, high-quality project setup delivery across the region while developing capability, balancing workload and scaling the operating model.

How This Role Will Contribute to Team Success

• Strengthen operational governance across Europe’s project lifecycle, improving commercial accuracy, forecasting reliability and service consistency from project setup through cash collection.
• Enable increasingly sophisticated commercial models by translating complex commercial arrangements into scalable operational processes that protect revenue integrity and support Partners.
• Lead the evolution of the Project Lifecycle operating model through simplification, automation and the adoption of AI and ERP capabilities that improve efficiency and reduce administrative effort.

Your Day-to-Day

Project Lifecycle Operations & Team Leadership

• Lead the Europe Project Setup team, ensuring consistent, high-quality delivery of project setup activities across the region.
• Build a high-performing team by balancing workload, developing capability and maintaining resilient service levels across markets.
• Provide hands-on support for complex commercial arrangements and periods of peak demand, acting as the senior escalation point for project lifecycle issues and Partner enquiries.
• Monitor operational performance, resolve service-level escalations and use operational KPIs to identify improvement opportunities.
• Provide leadership and Partners with clear reporting, insight and actionable recommendations that strengthen governance, consistency and service quality across Europe.

Revenue Operations

• Own the regional Revenue Operations control framework, ensuring accurate project setup, reliable backlog management, forecasting, invoicing and cash collection.
• Maintain accurate project and backlog data to support dependable forecasting, revenue reporting and commercial decision-making, and lead regular reviews with FP&A colleagues.
• Coordinate with FP&A, Talent Management and Controllership to determine the appropriate operational treatment of revenue and commercial arrangements, enabling sophisticated commercial models through clear controls and governance.
• Improve the accuracy of revenue outcomes by addressing contractor costs, expert interview costs, rebates, e-invoicing and other non-standard commercial arrangements.
• Act as the regional Finance operations coordination point across Controllership, Talent Management and Technology for project lifecycle processes.

Project Lifecycle Transformation Enablement

• Lead the redesign of Europe’s project lifecycle operating model, identifying opportunities to simplify processes, standardise ways of working and automate repetitive activities.
• Champion the adoption of AI, ERP capabilities and automation technologies that reduce manual effort, improve operational efficiency and enhance the Partner experience.
• Own the regional roadmap for project lifecycle systems, working with Technology and Global Finance teams to prioritise enhancements, resolve issues and deliver continuous operational improvements.

Skills & What You Bring to the Team

• Experience in a senior project lifecycle management, revenue control or finance operations leadership role within a professional services environment.
• Deep understanding of work in progress, billing and revenue recognition practices.
• Commercial judgement and the ability to interpret complex contracts and influence senior stakeholders and Partners.
• Experience leading operational improvement or transformation initiatives that improve efficiency, governance or commercial outcomes.
• Experience analysing complex operational or financial information and communicating recommendations to stakeholders across international teams.

What Will Make You Stand Out

• Experience implementing AI or workflow automation within finance or operational processes.
• Experience with ERP, CRM and project lifecycle platforms; Salesforce experience is advantageous.
• Experience using reporting and visualisation tools such as Tableau or Power BI.
• Advanced Excel and PowerPoint capability.
• Fluent English; additional European language skills are advantageous.

Living Our Values

At Oliver Wyman, we lead with heart - we love what we do and have fun while we do it! We also strive for breakthroughs by seeking diverse perspectives, and finding powerful and sustainable solutions. If you share these values and want to work as one and own our impact at the same time, be brave and achieve the amazing with us!

At OW, we're committed to building a diverse team, and we recognize that uncertainty about the relevance of one’s qualification and experience may deter some talented candidates from applying. If you feel you don't meet every requirement, we'd love to hear from you nonetheless! If you require adjustments during the recruitment process, we are happy to discuss it with you.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.