At a Glance
- Tasks: Drive operational excellence and improve customer experience in the Product Insurance business.
- Company: Join Amazon's dynamic team redefining product insurance across Europe.
- Benefits: Competitive salary, diverse work culture, and opportunities for growth.
- Other info: Fast-paced environment with excellent career development opportunities.
- Why this job: Make a real impact on customer experiences while collaborating with cross-functional teams.
- Qualifications: Strong Excel and SQL skills, project management experience, and ability to work with diverse teams.
The predicted salary is between 40000 - 50000 £ per year.
DESCRIPTION
The European Product Insurance Business Operations team is seeking an experienced, hands-on, multi-talented Program Manager to drive operational excellence within the Product Insurance business at Amazon.
In this role, you'll manage relationships with third-party partners and internal stakeholders while driving projects that improve customer experience.
You'll identify operational gaps, resolve customer-impacting issues, and develop metrics to assess performance trends.
This position offers an excellent opportunity to make a significant impact on both customer and partner experiences in a fast-paced, dynamic environment.
Working at the intersection of operational excellence and strategic planning, you'll be responsible for both "run-the-business" tasks and strategic initiatives.
Your ability to multitask in an environment with numerous demands while maintaining the highest standards with our internal stakeholders and external partners will be essential.
This role requires strong communication skills, business judgment, and a data-driven approach to identify and address customer pain points.
- Key job responsibilities
- Facilitate relationships with third-party insurance partners and internal teams, driving cross-functional collaboration to support the product insurance purchase experience on Amazon.
- Manage program life-cycles, define objectives, and deliver projects to improve customer pain points within the larger Insurance and Payments organization.
- Identify operational gaps and develop requirements for new projects, applying relevant tools and mechanisms to measure progress.
- Resolve customer-impacting issues and work with internal teams to improve product insurance customers' experience through standardized processes improvements and automation.
- Develop and analyze metrics to assess performance trends, conduct deep dives in all areas of product responsibilities, and demonstrate significant annual efficiency improvements.
- Raise the bar on how we think about business operations, establishing new processes/reporting, setting the tone for how to understand and improve the customer experience with product insurance at Amazon.
- Address how we handle operations in an environment of increasing regulation, continuously improving processes to meet new expectations.
A day in the life: In this role, you'll start your day monitoring key metrics and addressing any urgent customer or technical escalations from our insurance partners.
You'll collaborate with internal stakeholders like Product, Marketing, Legal, Engineering, and Customer Service teams to improve the product insurance experience on Amazon.
Throughout your day, you'll balance tactical operations support with strategic project work—perhaps leading a cross-functional meeting to address customer friction points, analyzing performance data to identify improvement opportunities, or documenting process enhancements to ensure scalability of our insurance products.
About the team: Amazon Product insurance (PI) is a young and dynamic program in Europe, active in the UK, Germany, France, Italy and Spain.
Along with internal and external partners, we are re-defining the product insurance program (i. e., extended warranty, accidental damage, and theft) and customer experience on insurance, disrupting the way traditional product insurance services are acquired and delivered and creating a new portfolio of services.
- BASIC QUALIFICATIONS
- Knowledge of Excel (Pivot Tables, VLook Ups) at an advanced level and SQL
- Experience working cross functionally with tech and non-tech teams
- Experience defining program requirements and using data and metrics to determine improvements
- Experience in program or project management
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining and executing program requirements
- PREFERRED QUALIFICATIONS
- Experience in driving end to end delivery, and communicating results to senior leadership
- Experience leading process improvements
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
- Speak, write, and read fluently in French, Spanish, German or Italian
Amazon is an equal opportunities employer.
We believe passionately that employing a diverse workforce is central to our success.
We make recruiting decisions based on your experience and skills.
We value your passion to discover, invent, simplify and build.
Protecting your privacy and the security of your data is a longstanding top priority for Amazon.
Please consult our Privacy Notice (https://www. amazon. jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers.
If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon. jobs/content/en/how-we-hire/accommodations for more information.
If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
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Program Manager, EU Product Insurance Business Operations, Payments Business Operations in Manchester employer: DealHub Ltd
DealHub Ltd is an exceptional employer that fosters a vibrant and entrepreneurial work culture in the heart of London. Interns are not only given significant responsibilities but also access to mentorship from seasoned professionals, ensuring meaningful contributions and personal growth. With flexible start dates and a focus on aligning the internship experience with individual goals, DealHub Ltd stands out as a place where you can fast-track your career while being part of a supportive team.
StudySmarter Expert Advice🤫
We think this is how you could land Program Manager, EU Product Insurance Business Operations, Payments Business Operations in Manchester
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We think you need these skills to ace Program Manager, EU Product Insurance Business Operations, Payments Business Operations in Manchester
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at DealHub Ltd. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at DealHub Ltd
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at DealHub Ltd. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
