At a Glance
- Tasks: Lead operations in a fast-growing luxury watch business and optimise systems for efficiency.
- Company: Exciting luxury watch trading business with a passionate team.
- Benefits: Competitive salary, performance bonuses, work trips, and team events.
- Other info: Opportunity to build operational systems from the ground up in a high-growth environment.
- Why this job: Join a dynamic team and make a real impact in the luxury watch industry.
- Qualifications: Experience in operations, systems improvement, and a passion for luxury watches.
The predicted salary is between 42000 - 46000 £ per year.
Ready to step into a hands-on operational leadership role inside one of the UK’s most exciting luxury watch trading businesses? We’re looking for a highly organised, systems-driven operator to help scale a fast-growing business specialising in rare and luxury Swiss timepieces including Rolex, Patek Philippe, Audemars Piguet, Richard Mille, FP Journe and more. This is a rare opportunity for someone who genuinely lives and breathes watches and understands that behind every exceptional luxury business sits exceptional operational discipline.
You’ll join a close-knit, ambitious team operating with start-up energy, high standards and a genuine passion for excellence, detail and growth. If you’re the kind of person who can’t leave a broken system unfixed, thrives on accountability and takes genuine pride in making things run flawlessly, this role could genuinely become the best career move you’ve ever made.
The Role at a Glance
- Location: Hatton Garden, London
- Salary: £42,000 - £46,000 Base Salary
- OTE: Up to £60,000 (Based on KPI, Performance & Growth Bonuses)
- Full Time - Permanent
- Company: Fast-scaling luxury watch trading business
- Sector: Luxury Timepieces | High-End Trading | Swiss Watches
- Culture: Entrepreneurial | Detail-Obsessed | High-Performance | Work Hard, Play Hard
Your Background / Skills:
- Operations, Systems Improvement, SOPs, CRM, Team Accountability, Luxury Goods, Process Improvement, SME Operations, AI & Automation, KPI Management
- Tech Stack: Asana, HubSpot, Manage Luxury, Missive, AI Tools & Automation Platforms
The Opportunity
This is a hands-on Operations Manager role where you’ll own the operational engine of the business while helping translate the founder’s vision into structured team execution. The role sits at the centre of buying, selling, operational coordination, systems management and team accountability across a fast-moving luxury trading environment. You’ll help ensure the business runs smoothly, efficiently and professionally while continuously identifying opportunities to improve systems, workflows and productivity.
Responsibilities:
- Owning and optimising operational systems across the business
- Building, documenting and continuously improving SOPs and workflows
- Managing operational processes across stock, listings, invoicing and compliance
- Translating founder strategy into clear operational execution for the wider team
- Holding team accountability around KPIs, deadlines and delivery standards
- Supporting operational reporting and business visibility for leadership
- Identifying inefficiencies and implementing process improvements
- Driving productivity gains through systems, automation and AI-enabled workflows
- Supporting CRM management, marketing operations and client interaction processes
- Managing operational detail and ensuring nothing falls through the cracks
- Helping scale operational infrastructure as the business grows
- Working closely with leadership to support growth initiatives and commercial execution
About You:
- Proven experience within a start-up, SME or scaling business environment
- Demonstrable experience building or improving systems and operational processes
- Genuine passion for luxury watches and timepieces – jewellery experience is a bonus
- Highly organised, process-driven and detail obsessed
- Calm, composed and confident under pressure
- Strong communication skills with the ability to align teams around execution
- Experience managing team accountability and operational performance
- Comfortable operating hands-on within fast-paced businesses
- Experienced in AI and automation
- Experience using Marketing Automation & CRM systems such as HubSpot
- Commercially aware with strong common sense and operational judgement
- Professional, discreet and mature approach suited to luxury clientele and environments
- Comfortable working flexibly when needed inside a high-growth business
Non-Negotiables:
- Obsessed by systems and efficiency – you must be able to demonstrate a system or process you personally built or improved
- Genuine enthusiasm for watches and luxury timepieces
- Start-up or SME experience where you helped create structure rather than inherit it
- Strong ownership mentality and accountability
- Clean DBS record required
Who this role is NOT for:
- Someone who only thrives inside large corporate structures
- People who see execution or admin as “beneath them”
- Anyone unable to work hands-on when the business needs it
- Someone who views watches as simply another product category
Why Join?
- Rare opportunity to join a scaling luxury watch business at an exciting growth stage
- Work inside one of the world’s most passionate luxury product industries
- Genuine operational ownership and influence
- High-autonomy role with visible impact
- Strong earning potential linked to growth and performance
- Close-knit, ambitious and energetic team culture
- Opportunity to help build operational systems from the ground up
- Work alongside people genuinely obsessed with excellence and watches
This is more than an operations role. It’s an opportunity to help build a business that aims to become a recognised leader within the global luxury watch market. If you genuinely love watches, thrive in fast-moving environments and take pride in building operational excellence, we’d love to hear from you. Apply now.
Digital / Business Operations Manager - Luxury Watches Enthusiast / Experience, RECRUITMENTREVO[...] in London employer: DealHub Ltd
DealHub Ltd is an exceptional employer that fosters a vibrant and entrepreneurial work culture in the heart of London. Interns are not only given significant responsibilities but also access to mentorship from seasoned professionals, ensuring meaningful contributions and personal growth. With flexible start dates and a focus on aligning the internship experience with individual goals, DealHub Ltd stands out as a place where you can fast-track your career while being part of a supportive team.
