Business Operations Co-ordinator in Crawley Down

Company Description Tulleys is a globally recognized entertainment company known for large-scale, immersive events that attract visitors from across the UK and beyond. The team creates standout seasonal experiences, including the award-winning Shocktober Fest scream park, the UK’s number one Tulip Festival, and popular Pumpkin Festival and Pumpkin Nights. In winter, Tulleys transforms its site into the daytime Christmas Experience and the evening Christmas Light Festival, offering memorable festive attractions. The company also operates award-winning Escape Rooms, providing five carefully designed adventures in a relaxed venue with a licensed bar and lounge. Across all seasons, Tulleys focuses on high-quality, engaging entertainment that brings families, friends, and teams together.

Role Description The Business Operations Co-ordinator is a full-time, on-site role based in Crawley Down, supporting the smooth running of Tulleys’ year-round entertainment and seasonal events. This role involves coordinating day-to-day operational activities, maintaining schedules and databases, and ensuring that key tasks and deadlines are met across departments. The Co-ordinator will handle administrative duties such as documentation, reporting, and record-keeping, while supporting budget tracking and basic data analysis to inform operational decisions. The position includes regular communication with internal teams, suppliers, and partners, as well as assisting with customer-facing processes to help deliver a consistently high-quality visitor experience. The role requires proactive problem-solving, attention to detail, and the ability to adapt to changing priorities during peak event periods.

Qualifications

• Candidates should possess strong Business Operations skills, with experience coordinating processes and supporting cross-functional activities.
• Candidates should possess solid Analytical Skills to interpret data, prepare basic reports, and identify operational improvements.
• Candidates should possess Administrative Assistance skills, including managing documentation, scheduling, and accurate record-keeping.
• Candidates should possess effective Communication skills for collaborating with colleagues, liaising with suppliers, and sharing clear updates.
• Candidates should possess Customer Service skills to support visitor-facing processes and uphold Tulleys’ standards of guest experience.
• Relevant experience in events, leisure, hospitality, or entertainment operations is beneficial.
• Strong organizational skills, attention to detail, and the ability to work in a fast-paced, seasonal environment are important.
• A relevant qualification in business, administration, or a related field, or equivalent practical experience, is advantageous.