At a Glance
- Tasks: Own and optimise operations, building tools and automations for seamless order management.
- Company: Join Bezos.ai, a fast-growing AI-native fulfilment platform transforming e-commerce.
- Benefits: Remote work, 25 holidays, mental health support, and opportunities for personal growth.
- Other info: Collaborative team culture with regular in-person meetups.
- Why this job: Make a real impact in a dynamic startup environment while shaping your role.
- Qualifications: Experience with AI tools, strong analytical skills, and a track record of measurable impact.
The predicted salary is between 60000 - 80000 £ per year.
About Us
Bezos.ai is a Fulfilment-as-a-Service (FaaS) platform. Online sellers connect their sales channels (Amazon, eBay, Shopify) and we orchestrate the rest, routing orders to a global network of warehouse and carrier partners, tracking every parcel to the customer's door, and giving sellers one clean view of their entire supply chain. We are a small, fast-moving, AI-native team scaling almost doubling our business in 2026. Operations is the engine room: when it runs well, sellers grow and the platform compounds.
Your Mission
Own a meaningful slice of operations end-to-end — and build the tools, automations and playbooks that let our network scale without adding headcount. You'll own the daily heartbeat of the platform: making sure tickets are resolved within SLA, reconciling data across systems, hunting down the orders that fall through the cracks, holding warehouses and carriers to their SLAs, and turning recurring operational pain into permanent fixes (often as a Claude skill or agent, a Retool dashboard, or a Make automation you build yourself).
Core Pillars
- Keep the flow clean: Reconcile the Bezos Platform, WMS and Operations Dashboard daily; find and resolve missing/stuck/mismatched orders before sellers notice.
- Hold the network to account: Monitor warehouse & carrier performance against SLAs; chase, elevate and reconcile invoices against rate cards.
- Build the machine: Replace manual, repetitive work with Claude skills/agents, automations and dashboards, so the team scales output, not headcount.
- Close the loop on sellers: Resolve operational tickets fast, find the root cause, and fix it upstream so it doesn't recur.
What You'll Achieve In Your First 90 Days
- Own the daily cross-system reconciliation and cut the count of unresolved order exceptions to near zero.
- Ship at least one automation, Claude skill or agent that removes a recurring manual task from the team's week.
- Take ownership of a slice of the warehouse/carrier portfolio: running its performance reviews and invoice reconciliation independently.
- Move at least one company OKR (despatch rate, contact rate, or resolution time) in the right direction and present it in the weekly metrics review.
Requirements
What we're looking for (non-negotiables)
- AI-native: beyond the chat box. You've used Claude (or equivalent) to build things that run on their own: skills, agents, or automated workflows. Not just back-and-forth chat. You can show us what you built, what it does unattended, and where you keep a human in the loop. This is a hard requirement, and we will ask you to demonstrate it.
- Autonomous operator: You figure things out on your own and own complex problems end-to-end with only light guidance. (you're consistently ahead of the ask and can own a Key Result.)
- Numerate & analytical: A degree (or clearly demonstrated equivalent ability) in a quantitative discipline such as engineering, maths, physics, CS, or a heavily numerate economics / finance / quant-social-science track. It's the analytical horsepower we're screening for, not the department name.
- A track record of measurable impact: You can point to specific, quantified outcomes you drove, eg cost down, a KPI moved, a process that got faster, not just responsibilities you held.
- A builder: You don't just spot the broken process, you fix it for good, by building the tool, commissioning the build, or redesigning the process. Evidence of systems, automations, dashboards or playbooks others now rely on.
- Energised by startups: You thrive in ambiguity, move fast, own outcomes end-to-end, and want a wide remit over a narrow one.
- Clear communicator: Writes crisply, presents findings simply, and tells people what to do next, not just what's wrong.
Nice-to-haves
- E-commerce, logistics, 3PL or supply-chain exposure.
- Light coding (Python / SQL / JavaScript) or no-code tooling (Make, Zapier, Retool, Airtable).
- Experience working with external partners or vendors against SLAs.
- Experience mentoring, training or managing 1-2 people.
Benefits
- Work in a genuinely AI-native team. Build with Claude, Retool and Make daily, with real budget and the freedom to automate your own job.
- The ability to shape your role in a fast-growing, exciting company at the forefront of the future of e-commerce.
- A workplace that's entrepreneurial, fast-paced, outcome-focused and disciplined, but also highly collaborative, team-oriented and fun.
- Significant opportunity for growth and personal development, and the chance to have a real impact.
- The team is fully remote, but meets in person a couple of times a month.
- 25 holidays + 8 bank holidays.
- Mental health support through Spill, and a free Headspace subscription.
Business Operations Manager employer: DealHub Ltd
At Bezos.ai, we pride ourselves on being an exceptional employer, offering a dynamic and entrepreneurial work environment where innovation thrives. As a fully remote team with regular in-person meet-ups, we foster a collaborative culture that encourages personal growth and impactful contributions. With generous benefits including 25 holidays, mental health support, and the freedom to shape your role, we empower our employees to drive meaningful change in the fast-evolving e-commerce landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Business Operations Manager
✨Join Supply Chain Meetups
Get yourself out there by attending supply chain meetups and industry events. It's a great way to meet fellow professionals, learn about trends, and maybe even hear about job openings before they’re posted online.
✨Show Off Your Skills on LinkedIn
Don’t just sit back and wait for opportunities! Post insights or articles on LinkedIn about supply chain challenges or solutions you’re passionate about. This not only showcases your expertise but can catch the eye of recruiters looking for someone like you.
✨Engage with Supply Chain Communities
Dive into online communities related to supply chain operations like forums or groups on Reddit and LinkedIn. Engaging in discussions can help you network, get advice, and you might even stumble upon some hidden job opportunities.
✨Apply through Our Website
When you spot a position at DealHub Ltd, make sure to apply through our website directly. It's often the quickest way to get your application in front of the right people and show that you’re genuinely interested in the role of Business Operations Manager.
We think you need these skills to ace Business Operations Manager
Some tips for your application 🫡
Show Your Supply Chain Savvy:Make sure to highlight your relevant experience in supply chain operations. Whether it’s managing logistics or coordinating with suppliers, we want to see examples of how you've navigated the complexities of the supply chain. Concrete achievements, like reducing costs or improving delivery times, will definitely catch our eye!
Quantify Your Impact:When listing your previous roles on your CV, go for numbers! Mention percentages or actual figures where possible—like how much you've improved efficiency or reduced waste. It's all about showing us the tangible impact you've made in your past positions in supply chain operations.
Tailor Your Cover Letter:In your cover letter, don’t just regurgitate your CV. Instead, connect your experiences specifically to the role at DealHub Ltd. Share why you're passionate about supply chain operations and how this full-time role aligns with your career goals—I mean, who wouldn’t want to hear that!
Research and Reflect:Before you apply, take some time to research DealHub Ltd and its supply chain operations. Reflect on how your skills and experiences can fit into their operations. Being able to discuss their challenges and how you can contribute to solving them in your application will really make you stand out!
How to prepare for a job interview at DealHub Ltd
✨Know Your Basics in Supply Chain Management
Make sure you've got a solid grasp of key supply chain concepts like demand forecasting, inventory management, and logistics. We could be quizzed on these during technical rounds, so brush up on any software tools commonly used in the industry like SAP or Oracle. This knowledge will help us show we can hit the ground running!
✨Show Off Your Analytical Skills
Prepare to discuss real-world scenarios where you've used data analysis to solve supply chain challenges. If you've got experience with tools like Excel or Tableau, get ready to talk about how you've used these to optimise processes or improve efficiencies. Employers love seeing that we can turn data into actionable insights!
✨Highlight Your Teamwork and Project Management Skills
In a full-time role, collaboration is key. Think of examples where you've worked on cross-functional teams or managed projects. Sharing how you navigated challenges while working with diverse groups will show that we can thrive in a dynamic environment like at DealHub Ltd.
✨Research Specific Challenges Faced by DealHub Ltd
Look into any unique supply chain challenges DealHub Ltd might be facing, whether it's sustainability, supplier relationships, or global disruptions. Being prepared to discuss these topics shows that we're not only informed but also genuinely interested in how we can contribute to their success. That’s a big plus in any interview!
