Deaf Unity in London is seeking a Viewer Advocacy Operations Manager to bridge internal teams and outsourced partners. You will manage day-to-day vendor performance, ensuring SLAs, quality, and customer experience targets are met, with the workplace at White City, London, two days a week in the office.
You will not directly supervise frontline agents; instead you will hold vendor Site Operations Managers accountable, driving rapid improvements, coordinating with WFM and QA teams, and leading
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Vendor Performance & SLA Lead for Viewer Advocacy employer: Deaf Unity
Deaf Unity is an exceptional employer that fosters a collaborative and inclusive work culture in the vibrant city of Leeds. With a strong commitment to employee growth, we offer numerous professional development opportunities and encourage innovative thinking to drive business success. Join us to be part of a meaningful mission that not only impacts the media landscape but also champions diversity and inclusion within the industry.
