At a Glance
- Tasks: Manage and collect payments from high-value customers while resolving queries and enhancing processes.
- Company: Join ITV, a leading media company with a focus on collaboration and innovation.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Be part of a diverse team that values continuous improvement and learning.
- Why this job: Make a real impact in a dynamic finance role within a creative environment.
- Qualifications: Experience in credit control and strong Excel skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Workplace: ITV Manchester, Media City + Hybrid (Tues & Thurs in the office)
The team..
The Order to Cash (OTC) function operates at the core of our financial operations, managing a fast-paced, high-volume transactional environment. We are an agile and highly collaborative team focused on driving operational efficiency, adopting digital workflows, and fostering an ‘always learning’ culture. We value relationship-building, continuous improvement, and an inclusive workplace where diversity and social purpose are actively celebrated.
The role..
We’re looking for a Credit Controller to join our team on a permanent basis. Reporting directly to the Credit Manager, your core purpose will be to support the Order to Cash process by efficiently and proactively collecting payment from customers to minimise overall debt levels.
This is a dynamic, high-impact role where you will take full ownership of a portfolio of high-value domestic and international accounts. Balancing day-to-day collection targets with complex query resolution and data analysis, you will play a key part in helping us challenge the status quo, streamline work practices, and enhance the overall customer payment experience.
Some of your key day-to-day responsibilities will include:
- Proactively managing and collecting outstanding debts from a portfolio of high-value, domestic and international customers via phone, email, and written correspondence.
- Ensuring the timely collection of all outstanding invoices to consistently meet monthly cash targets.
- Investigating and swiftly resolving complex customer queries and invoice disputes, collaborating closely with Sales, the wider business, and Global Finance Operation teams.
- Performing comprehensive month-end reconciliations for complex client accounts and maintaining a robust dispute log to track issues and minimise payment delays.
- Generating, analysing, and distributing regular aged debt reports, collection activity summaries, and other ad-hoc data for the Credit Control Manager and wider Finance team.
- Assisting with the forecasting of rolling 12-week department cashflow projections and attending internal ledger/performance reviews.
- Communicating customer risk alongside the credit analyst, ensuring any credit concerns or late payments are escalated accordingly.
- Collaborating with the Sales Ledger team to ensure the accurate allocation of cash across accounts.
- Identifying opportunities for continuous improvement within the OTC cycle to enhance efficiency, reduce manual effort, and improve the customer experience.
- Providing proactive assistance and cover for colleagues across the wider OTC department, including customer credit checking and credit limit assessments.
- Ensuring all credit control activities are conducted in full compliance with the credit policy and internal Risk and Control Matrix.
Skills you’ll need (minimum criteria)
- Experience working in a dedicated Credit Controller position.
- Strong working knowledge of a major ERP system (e.g., Oracle, SAP, Microsoft Dynamics) alongside advanced proficiency in Microsoft Excel, including VLOOKUPs and Pivot Tables.
- Experience operating within a modern, fast-paced finance environment with a target-driven focus on meeting strict deadlines.
- Exceptional communication, negotiation, and relationship management skills with a professional and diplomatic approach to handling high-value customers and internal stakeholders.
Other things we’re looking for (key criteria)
- A genuinely inquisitive mindset with a drive to stay abreast of changes in the digital world—such as new payment methods, digital invoicing platforms, and e-billing trends—and a desire to leverage these technologies to improve process efficiency.
- A positive attitude and an openness to embrace, adapt to, and drive change when faced with shifting priorities and responsibilities.
- Strong analytical abilities and problem-solving skills to review complex workflows and client accounts.
- Highly organised, self-motivated, and comfortable working in a high-volume setting while striving to maximise your personal contribution.
- The ability to prioritise your own mental and physical wellbeing during times of change to remain resilient and fresh.
Credit Controller ITV Careers in Salford employer: Deaf Unity
Deaf Unity is an exceptional employer that fosters a collaborative and inclusive work culture in the vibrant city of Leeds. With a strong commitment to employee growth, we offer numerous professional development opportunities and encourage innovative thinking to drive business success. Join us to be part of a meaningful mission that not only impacts the media landscape but also champions diversity and inclusion within the industry.
StudySmarter Expert Advice🤫
We think this is how you could land Credit Controller ITV Careers in Salford
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Deaf Unity. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Credit Controller ITV Careers in Salford
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Deaf Unity.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Deaf Unity's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Deaf Unity
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Deaf Unity.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Deaf Unity will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Deaf Unity employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
