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- Tasks: Lead operational transformation and drive efficiencies in a dynamic media environment.
- Company: Join Zoo 55, part of ITV, at the forefront of digital content innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Why this job: Make a real impact on the future of digital media and content distribution.
- Qualifications: Extensive media industry experience and strong leadership skills required.
- Other info: Collaborative culture with a focus on innovation and emerging technologies.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Workplace: White City, London – 3 days a week in the office
The role involves supporting the transformation of the Zoo 55 business from an operational perspective and the delivery of a new operating model. The Operations Director will design and implement the operational frameworks needed to exploit IP across Zoo 55, specifically focusing on the social video space, FAST/DTC and gaming/gambling areas. The role will also support optimising the end-to-end digital content supply chain, manage existing/new operational tools and systems and evolve Zoo 55 into a fit for purpose digital distribution business.
Main responsibilities
- Strategic Leadership
- Develop and implement operational strategies to support Zoo 55 growth, reporting to the COO.
- Oversee and lead the Digital Operations team (currently 3 people) to drive operational efficiencies and optimisation across all elements of the Zoo 55 business.
- Design and drive change agendas, embedding new processes and supporting COO/MD in implementing cultural shifts in ways of working.
- Operational Transformation
- Ensure the right tools and systems are in place to support the full Zoo 55 content life cycle from publishing through to producer payaways.
- Consolidate all operational elements under one team including management of external contracts with 3rd party suppliers.
- Implement consistent ways of storing and accessing content, metadata, imagery etc across the business.
- Use first-hand platform data to identify “pinch-points” in delivery and implement strategies to support delivering £120m revenue target by end of 2027.
- Develop relationships with GP Tech and Sales Operations teams to ensure Zoo 55 needs captured in broader GP operational change and to garner support and expertise in implementing Zoo operational changes.
- Workflow & Innovation
- Streamline operational workflows and implement process improvements to enhance efficiency across 3 key Zoo 55 business pillars.
- Identify bottlenecks, create new & evolve existing workflows, implement new tools, and streamline processes for time and cost savings and increased output/revenue.
- Lead the deployment of new operational initiatives (i.e. cloud-based editing infrastructures) and AI-driven automation to optimise anything from the repurposing of content into viral moments right through to agentic data driven insights.
- Oversee content pipelines (YouTube, FAST channels, VOD) working closely with existing GP content operations team, Zoo 55 FAST Ops lead and ITV’s Content Supply & Delivery team.
- Systems/Account Management
- Oversee technical relationships with major platforms (YouTube, Meta, TikTok) and optimise the delivery of thousands of assets monthly.
- Manage relationships with internal partners and teams relevant to the role including GP Operations, Global Content, Procurement, Data & Sales Operations/Technology to ensure appropriate content workflows, storage etc are efficient, aligned and consolidated.
- Become the defacto lead and knowledge base on all internal tools and systems relevant to Zoo 55 (Salesforce, Monday.com, Rightsline, YART etc).
- Manage ITV’s GAM instance (Google Ad Manager), any associated 3rd party integrations and required ad ops support to deliver partner sales campaigns via existing and new partners.
- Lead relationships with key external vendors and assess opportunities to work with new vendors to support overall operational delivery plan and ensure Zoo 55 stays ahead of the evolving digital landscapes.
- Manage Zoo’s YouTube’s Content ID process & system + other associated tools and work closely with content protection vendors to support ITV’s broader anti-piracy work.
Skills you’ll need (minimum criteria)
- Extensive experience in the global media industry with demonstrated track record of implementing operational excellence.
- Experience of leading operational change in a legacy business.
- Strong understanding of content, the evolving digital distribution landscape and associated commercial opportunities.
- Established network of media industry contacts to support delivery of Zoo 55 operating model.
- Experience of internal senior stakeholder management in a matrixed global business.
- Experience in leading change and managing transitions within a digital or media environment, ensuring smooth implementation of new processes and strategies.
- Ability to develop and articulate a clear vision for digital operations within Zoo 55, aligning it with broader business objectives.
- Experience in cost management and partner/vendor relationship management including budget planning and oversight.
- Expert knowledge of digital content supply chains, including MAM systems, video encoding for diverse platforms, and project management tools like Monday.com.
- Proven ability to support leadership teams through business/operational change including scoping and implementation AI/Agentic AI to optimise performance & processes.
- Understanding of social media content management systems, FAST channel operations and the operational requirements of gaming platforms/immersive environments (Roblox/Fortnite) would be desirable.
Other things we’re looking for (key criteria)
- Exceptional communication skills, capable of conveying complex ideas clearly and persuasively to internal teams.
- Process-driven mindset: placing importance on how things are done and seeking improvements of these processes continuously.
- Sharp eye for identifying pain points and inefficiencies (systems, processes etc) and ability to scope & build solutions quickly in response.
- Deep passion for digital/social media and content distribution, with a keen interest in emerging technologies and platforms including AI and implementation of appropriate AI based tools in the workplace.
- Strong analytical skills and commercial acumen.
- Ability to seamlessly transition from higher-level strategic work to the weeds of execution.
- Willingness and ability to build excellent relationships across the business.
- Capacity to scope & build solutions quickly, sharp eye for identifying pain points and inefficiencies.
Operations Director, Zoo 55 ITV Careers in London employer: Deaf Unity
Contact Detail:
Deaf Unity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Director, Zoo 55 ITV Careers in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those connected to Zoo 55. Attend events, join online forums, and don’t be shy about sliding into DMs. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your operational successes. When you get the chance to chat with hiring managers, use these examples to demonstrate how you can drive change and optimise processes at Zoo 55.
✨Tip Number 3
Be proactive! If you see a role that excites you, apply through our website and follow up with a friendly email. Express your enthusiasm for the position and mention any relevant connections you might have within the company.
✨Tip Number 4
Prepare for interviews by researching Zoo 55’s current projects and challenges. Think about how your experience aligns with their goals, especially in digital operations and content distribution. This will help you stand out as a candidate who’s ready to hit the ground running!
We think you need these skills to ace Operations Director, Zoo 55 ITV Careers in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Director role. Highlight your experience in operational excellence and digital content supply chains, as these are key areas for us at Zoo 55.
Showcase Your Leadership Skills: We want to see how you've led teams and driven change in previous roles. Share specific examples of how you've implemented new processes or improved efficiencies, especially in a media environment.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language to convey your ideas and experiences, making it easy for us to see why you’re a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our official website. It’s the best way for us to receive your details and ensure you’re considered for the position!
How to prepare for a job interview at Deaf Unity
✨Know Your Stuff
Make sure you have a solid understanding of the digital content supply chain and operational frameworks. Brush up on your knowledge of tools like Salesforce and Monday.com, as well as the latest trends in social media and gaming platforms. This will show that you're not just familiar with the industry but also ready to hit the ground running.
✨Showcase Your Leadership Skills
Be prepared to discuss your experience in leading operational change and managing teams. Think of specific examples where you've driven efficiencies or implemented new processes. Highlight how you can support the COO and MD in cultural shifts within the organisation, as this is key for the role.
✨Demonstrate Problem-Solving Abilities
Expect questions about how you've identified bottlenecks in previous roles and the strategies you used to overcome them. Be ready to share your thought process on streamlining workflows and implementing new tools. This will illustrate your proactive approach to operational challenges.
✨Build Relationships
Since the role involves managing relationships with various internal and external stakeholders, think about how you can demonstrate your ability to build rapport. Share examples of how you've successfully collaborated with different teams or vendors in the past, and how you plan to do the same at Zoo 55.