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- Tasks: Provide face-to-face tech support and troubleshoot issues for colleagues at ITV.
- Company: Join ITV, the UK's largest commercial television network, and be part of a passionate team.
- Benefits: Enjoy a dynamic work environment with opportunities for personal growth and development.
- Other info: Collaborative culture with excellent career progression opportunities.
- Why this job: Make a real impact in the media industry while working with cutting-edge technology.
- Qualifications: Hands-on problem-solving skills with user hardware, especially Apple devices.
The predicted salary is between 30000 - 40000 £ per year.
Workplace: Leeds – 5 days a week in the office – Monday to Friday
The team ITV is the biggest commercial television network in the UK. Behind every famous face, there are hundreds of others, all doing their bit to make things happen. We love telly, we’re passionate about content and most importantly we understand our audiences. As a growing international company, we’re commercially minded and have a global focus. We’re all about pushing the boundaries and being innovative. Workplace Technology is a pivotal department within ITV, they provide us with all the tools to do our jobs efficiently and successfully. The department is forever innovating to ensure that ITV employees have the best systems and tools available.
The role will require you to work collaboratively with other Workplace Technology teams to resolve incidents and deliver on requests. You will be brought on the journey to deliver the Workplace Technology strategy and roadmap which will provide ample opportunity for your own personal growth and development. This will represent a great opportunity for someone looking to take the next step with their career. We are looking for a self-starter who will have the drive and passion to reach new heights.
The Techzone core analyst works in the ITV hub offices across the UK. They provide a face-to-face technical troubleshooting and fix service as a drop-in facility for colleagues on site. This role is to provide first and second line support directly to colleagues in a professional and friendly manner; the key aim being to provide a fix to the issue at initial contact and failing that, take ownership of the issue and work with the relevant support channels whilst maintaining regular communications with the colleague until resolved. The TechZone team will also regularly support colleagues who are not on their site, providing the same levels of support remotely.
The successful applicant will be required to respond to complex problems by proactively investigating root cause, whilst if necessary delivering workaround for business continuity and ultimately a permanent resolution.
The main responsibilities are:
- Take ownership of the issue and provide regular communication of the progress of investigations and planned solutions to customers, whilst managing their level of expectation.
- Drive to maximise issue resolution at first point of contact in the
Desktop Support Analyst ITV Careers employer: Deaf Unity
Contact Detail:
Deaf Unity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Analyst ITV Careers
✨Tip Number 1
Get to know ITV and its culture! Before your interview, dive into their latest shows and initiatives. This will not only help you connect with the team but also show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your troubleshooting skills! Since the role is all about providing tech support, brush up on your problem-solving techniques. Maybe set up a mock scenario with a friend where you can demonstrate your skills in real-time.
✨Tip Number 3
Network like a pro! Reach out to current or former ITV employees on LinkedIn. Ask them about their experiences and any tips they might have for you. Plus, it could give you an inside edge when it comes to the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Desktop Support Analyst ITV Careers
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Desktop Support Analyst role. Highlight your experience with user hardware, especially Apple devices, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love a good story about troubleshooting! It shows us you're proactive and can handle the pressure of resolving incidents.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. Explain why you're passionate about technology and how you can contribute to our team at ITV. We appreciate straightforward communication!
Apply Through Our Website: Don't forget to apply through our website! It's the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Deaf Unity
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of user hardware, especially Apple devices and Windows PCs. Be ready to discuss troubleshooting techniques and share examples of how you've resolved complex issues in the past.
✨Showcase Your Communication Skills
Since you'll be providing support directly to colleagues, practice explaining technical concepts in a simple, friendly manner. Think about how you can demonstrate your ability to keep users informed about their issues and manage expectations effectively.
✨Familiarise Yourself with ITV's Tools
Get to know the tools and platforms ITV uses, like Citrix and Google Workspace. If you have experience with ITSM toolsets like ServiceNow, be prepared to talk about how you've used them to improve service delivery.
✨Emphasise Your Team Spirit
Collaboration is key in this role, so think of examples where you've worked well in a team. Highlight your ability to support both on-site and remote teams, and how you can contribute to a positive workplace culture.