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- Tasks: Coordinate subtitling and audio description services for diverse TV content.
- Company: Join ITV, a leading media company committed to accessibility for all.
- Benefits: Remote work, supportive training, and a chance to make a real impact.
- Why this job: Be part of a team that ensures everyone can enjoy their favourite shows.
- Qualifications: Strong attention to detail, communication skills, and a passion for diversity.
- Other info: Flexible shift patterns with opportunities for career growth in the media industry.
The predicted salary is between 30000 - 42000 £ per year.
Access Services Coordinator
Access Services
12-month FTC | Full-time, shift-based work
Office location: Remote
The team
ITV Access Services provides subtitles for a wide variety of content for TV broadcast and for streaming platforms. We have a team of Subtitlers and Audio Describers from all over the UK with diverse interests and backgrounds and we pride ourselves on providing top-quality access services, for both live and recorded programmes. All of our team work from home, including being trained remotely on all aspects of the job by subject experts within a supportive framework. From Love Island to Loose Women to Coronation Street, the team works hard around the clock to ensure accessibility for all our viewers. ITV is for everyone and our team helps make this a reality.
The role
We are looking for an Access Services Coordinator to join our Access Services Team. This role works to ensure that all subtitling and audio description for the client is delivered to meet or exceed target contracted levels.
The team works from early morning to late evening, seven days a week, 365 days a year, so you will have to be comfortable with working evenings and weekends as part of a 37.5 hours a week rota pattern.
Key Responsibilities
- The successful scheduling, allocation and delivery of access services jobs.
- Provides information and guidance to the Access Services production teams for subtitling and AD.
- Liaises with Scheduling and Operations teams to ensure successful scheduling and delivery of all Access Services jobs.
- Liaises with the Content Operations teams and the Compliance teams to understand media delivery timescales to support Access Services planning and allocations.
- Liaises with Production teams to gather materials for Access Services production.
- Liaises with Playout providers to ensure successful scheduling and delivery of all Access Services jobs.
- Helps to ensure that service levels are met or exceeded, and that reporting requirements are fulfilled.
- Escalates issues and problems in a timely manner.
- Supports the investigation and response to complaints or enquiries.
- Participates fully in a continuous process of performance improvement.
- Participates in the training of new ITV staff.
- Understands all relevant operational workflows, software and systems, including details of interfaces and handoffs with clients and other third parties.
- Contributes to the Health & Safety and regulatory compliance of the organisation by identifying and correcting or escalating any matters of concern appropriately.
- Ensures Business Continuity and Disaster Recovery Plans are well understood.
- Any other duties that may be required by management from time to time.
Please note that the co-ord roles are about to be changed, so there may be some differences in the roles and responsibilities, but the general purpose of the role is the same.
Skills you’ll need (minimum criteria)
- Demonstrable experience in a service delivery role is essential
- Excellent writing, presentation and interpersonal skills are essential.
Other things we’re looking for (key criteria)
- Must have excellent attention to detail and have excellent planning and organisational ability.
- Must be able to communicate effectively internally and externally.
- Must demonstrate good levels of emotional intelligence, collaboration and professionalism.
- Must have a strong commitment to diversity and fairness in the team.
- Must be proactive in tackling difficult issues and in identifying opportunities for improvement.
- Knowledge and understanding of the UK Access Services industry is desirable.
- Knowledge and understanding of the global TV and Media industry is desirable.
Closing date: Monday 9th March 2026
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Access Services Coordinator ITV Careers employer: Deaf Unity
Contact Detail:
Deaf Unity Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Access Services Coordinator ITV Careers
✨Tip Number 1
Get to know the company! Research ITV and their Access Services team. Understanding their values and what they stand for will help you tailor your approach during interviews. Plus, it shows you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to scheduling, communication, and problem-solving. We recommend doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Show off your skills! If you have experience in access services or relevant software, be ready to discuss specific examples. Highlight how your attention to detail and organisational skills can contribute to ITV's success.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you on their radar.
We think you need these skills to ace Access Services Coordinator ITV Careers
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Access Services Coordinator role. Highlight your relevant experience in scheduling, communication, and any knowledge of the UK Access Services industry. We want to see how you fit into our team!
Show Off Your Attention to Detail: Since this role requires excellent attention to detail, be sure to proofread your application. A well-structured and error-free submission will demonstrate your organisational skills and professionalism, which are key for us at ITV.
Be Yourself: We value diversity and individuality, so let your personality shine through in your application. Share your passion for accessibility and how you can contribute to making ITV a more inclusive platform for everyone.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. This way, we can easily track your application and ensure it reaches the right people in our team. We can't wait to hear from you!
How to prepare for a job interview at Deaf Unity
✨Know Your Stuff
Make sure you brush up on the UK Access Services industry and ITV's role in it. Familiarise yourself with their content, like Love Island and Coronation Street, and understand how subtitling and audio description work. This will show your genuine interest and help you answer questions confidently.
✨Show Off Your Organisational Skills
Since the role involves scheduling and planning, be ready to discuss how you manage your time and prioritise tasks. Prepare examples from your past experiences where you successfully handled multiple responsibilities under pressure. This will demonstrate your ability to thrive in a fast-paced environment.
✨Communicate Like a Pro
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask during the interview about team dynamics or collaboration, which will highlight your proactive approach and emotional intelligence.
✨Embrace Diversity and Fairness
ITV values diversity and fairness, so be prepared to discuss how you’ve contributed to inclusive environments in your previous roles. Share specific examples that showcase your commitment to these values, as it aligns perfectly with what they’re looking for in a candidate.