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- Tasks: Create unforgettable experiences for guests and build genuine connections.
- Company: Join the vibrant team at De Vere Wokefield Estate.
- Benefits: Competitive salary, free meals, gym access, and extra birthday leave.
- Why this job: Be a key player in delivering exceptional hospitality and making lasting impressions.
- Qualifications: Experience in guest relations and a passion for outstanding service.
- Other info: Enjoy career growth opportunities and a fun, supportive team environment.
The predicted salary is between 29243 - 29243 £ per year.
Ready to create memorable experiences for every guest who walks through our doors? Join the team at De Vere Wokefield Estate in Mortimer as a Guest Relations Manager and play a key role in delivering exceptional hospitality from the moment our guests arrive.
As the Guest Relations Manager you will act as a visible and welcoming host in the lobby - building genuine connections, proactively gathering feedback and ensuring every interaction leaves a lasting impression. You will play a key role in continuously enhancing the guest experience, creating memorable moments and positive stays from arrival through to departure.
What you’ll be doing:
- Welcome guests to the hotel and act as a friendly and visible host in the lobby
- Build strong relationships with guests, creating memorable and personalised experiences
- Encourage and gather feedback from guests throughout their stay
- Investigate and respond to guest comments and reviews, whether received in person, via email or online
- Work closely with departments across the hotel
- Share feedback and insights with the wider team to help continually improve the guest experience
What we’re looking for:
- A confident hospitality professional with strong front-of-house presence
- Experience in guest relations, service and reputation management
- The ability to build rapport quickly and create lasting impressions
- Clear communication skills with sound judgement and decision-making ability
- A proactive mindset and genuine passion for exceptional hospitality
This is a full-time role that involves working a mixture of shifts to include earlies from 7am-3:30pm, lates from 2pm-10:30pm and middle shifts from 9am – 5:30pm – to include weekends.
The Pay & Benefits:
- £29,243 per year
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- An extra paid day off for your birthday, along with a £20 love to shop voucher
- Varied shift patterns and contracts available
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties
- 50% discount on Food & Beverage
- 28 days holiday each year (increasing annually up to 33 days)
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme providing 24/7 health and wellbeing support
- Wagestream financial wellbeing platform
- Monthly colleague recognition programme
- Regular team appreciation events
- Company Life Assurance scheme
De Vere Wokefield Estate set in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state of the art facilities. It has 376 bedrooms and suites, 39 meeting rooms with large event space and a high tech dedicated conference building, an 18-hole PGA approved championship golf course and leisure club.
Your commute: just outside Reading, we’re 10 minutes from J11 of the M4, with fast and direct trains from London Paddington to Reading Train station.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Guest Relations Manager in London employer: De Vere Wokefield Estate
Contact Detail:
De Vere Wokefield Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Relations Manager in London
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into De Vere's values and mission. This way, you can show how your passion for exceptional hospitality aligns perfectly with their goals.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your experience in guest relations and how you can create memorable experiences for guests.
✨Tip Number 3
Be ready to share stories! Think of specific examples from your past roles where you built strong relationships with guests or turned a negative experience into a positive one. This will help you stand out as a proactive candidate.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your enthusiasm for the role and keep you top of mind!
We think you need these skills to ace Guest Relations Manager in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to tailor your application to the Guest Relations Manager role. Highlight your relevant experience in guest relations and how you've created memorable experiences in the past. We love seeing specific examples!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at De Vere Wokefield Estate!
How to prepare for a job interview at De Vere Wokefield Estate
✨Know the Company Inside Out
Before your interview, take some time to research De Vere Wokefield Estate. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest Relations Skills
Prepare specific examples from your past experiences that highlight your ability to build rapport with guests and handle feedback. Think of situations where you turned a negative experience into a positive one, as this is crucial for a Guest Relations Manager.
✨Practice Your Communication Style
As a Guest Relations Manager, clear communication is key. Practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend to get comfortable with your delivery and ensure you come across as approachable and friendly.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask the interviewer. This could be about the team culture, how they measure guest satisfaction, or opportunities for professional development. It shows you're engaged and thinking about how you can contribute to the team.