At a Glance
- Tasks: Create unforgettable experiences for guests and build genuine connections.
- Company: Join the vibrant team at De Vere Wokefield Estate.
- Benefits: Competitive salary, free meals, gym access, and extra birthday leave.
- Other info: Enjoy career growth opportunities and a fun, supportive team environment.
- Why this job: Be a key player in delivering exceptional hospitality and making lasting impressions.
- Qualifications: Experience in guest relations and a passion for outstanding service.
The predicted salary is between 29243 - 29243 € per year.
Ready to create memorable experiences for every guest who walks through our doors? Join the team at De Vere Wokefield Estate in Mortimer as a Guest Relations Manager and play a key role in delivering exceptional hospitality from the moment our guests arrive.
As the Guest Relations Manager you will act as a visible and welcoming host in the lobby - building genuine connections, proactively gathering feedback and ensuring every interaction leaves a lasting impression. You will play a key role in continuously enhancing the guest experience, creating memorable moments and positive stays from arrival through to departure.
What you’ll be doing:
- Welcome guests to the hotel and act as a friendly and visible host in the lobby
- Build strong relationships with guests, creating memorable and personalised experiences
- Encourage and gather feedback from guests throughout their stay
- Investigate and respond to guest comments and reviews, whether received in person, via email or online
- Work closely with departments across the hotel
- Share feedback and insights with the wider team to help continually improve the guest experience
What we’re looking for:
- A confident hospitality professional with strong front-of-house presence
- Experience in guest relations, service and reputation management
- The ability to build rapport quickly and create lasting impressions
- Clear communication skills with sound judgement and decision-making ability
- A proactive mindset and genuine passion for exceptional hospitality
This is a full-time role that involves working a mixture of shifts to include earlies from 7am-3:30pm, lates from 2pm-10:30pm and middle shifts from 9am – 5:30pm – to include weekends.
The Pay & Benefits:
- £29,243 per year
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- An extra paid day off for your birthday, along with a £20 love to shop voucher
- Varied shift patterns and contracts available
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties, with a 50% discount on Food & Beverage
- 28 days holiday each year (increasing annually up to 33 days)
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme providing 24/7 health and wellbeing support
- Wagestream financial wellbeing platform for instant access to your pay
- Monthly colleague recognition programme, culminating in an annual colleague recognition event
- Regular team appreciation events, including Christmas and Summer parties
- Company Life Assurance scheme
De Vere Wokefield Estate set in 250 acres of rural Berkshire parkland is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state of the art facilities. It has 376 bedrooms and suites, 39 meeting rooms with large event space and a high tech dedicated conference building, an 18-hole PGA approved championship golf course and leisure club.
Your commute: just outside Reading, we’re 10 minutes from J11 of the M4, with fast and direct trains from London Paddington to Reading Train station.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Guest Relations Manager in Chesterfield employer: De Vere Wokefield Estate
De Vere Wokefield Estate is an exceptional employer that prioritises the well-being and growth of its team members. With a strong focus on creating memorable guest experiences, employees enjoy a supportive work culture, comprehensive benefits including complimentary leisure facilities, generous holiday allowances, and opportunities for career progression. Located in the picturesque Berkshire parkland, the estate offers a unique blend of historic charm and modern amenities, making it an inspiring place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Relations Manager in Chesterfield
✨Tip Number 1
Get to know the company inside out! Research De Vere Wokefield Estate, its values, and what makes it unique. This way, when you walk in for an interview, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Practice your people skills! As a Guest Relations Manager, you'll need to build strong relationships with guests. Role-play common scenarios with friends or family to boost your confidence and refine your communication skills.
✨Tip Number 3
Be proactive during your interview! Think of ways you can enhance the guest experience at De Vere. Share your ideas on how to gather feedback and improve services, showing that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and contributing to the fantastic hospitality we pride ourselves on.
We think you need these skills to ace Guest Relations Manager in Chesterfield
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in guest relations. Mention specific examples of how you've created memorable experiences for guests in the past – we love a good story!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate clarity, and it helps us understand your skills and experiences better.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at De Vere Wokefield Estate!
How to prepare for a job interview at De Vere Wokefield Estate
✨Know the Company Inside Out
Before your interview, take some time to research De Vere Wokefield Estate. Familiarise yourself with their values, mission, and the unique experiences they offer guests. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Hospitality Skills
As a Guest Relations Manager, your ability to create memorable experiences is key. Prepare examples from your past roles where you've gone above and beyond for guests. Highlight your communication skills and how you've built rapport quickly with customers.
✨Prepare for Feedback Scenarios
Since gathering and responding to guest feedback is a big part of the job, think about how you would handle various situations. Be ready to discuss how you would investigate and respond to both positive and negative comments, demonstrating your proactive mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions. Inquire about the team culture, how success is measured in the role, or what challenges the hotel currently faces. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
