Location: Wotton‑under‑Edge, Gloucestershire, GL12.
Job type: Contract, 30 hours a week (shifts 07:30–16:00 & 12:30–21:00).
Hourly rate: £12.85 per hour.
Job Description
As a Spa Receptionist at De Vere Tortworth Court you’ll be the friendly face that greets our guests, making them feel welcome from the moment they arrive in the Spa. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure our Spa guests and members have a 5* experience. Training will be provided to ensure you have a full knowledge of all the spa treatments and services on offer.
Responsibilities
- Provide outstanding customer service to guests and members.
- Answer enquiries and provide information on spa treatments and services.
- Handle telephone calls with an excellent telephone manner.
- Coordinate Spa Therapist schedules.
- Deliver a warm and welcoming approach and anticipate guest needs.
Qualifications & Requirements
- Warm and welcoming approach with ability to deliver high standards of customer service.
- Excellent telephone manner.
- Great organisational skills.
- Interest in spa and wellness.
Benefits
- £12.85 per hour.
- Share of the Hotel Service Charge.
- Free meals on duty in colleague dining facilities.
- Complimentary use of Leisure Club facilities.
- Paid day off for birthday and £20 love to shop voucher.
- Annual 2-night stay with dinner in a De Vere property of choice plus rewards for long service milestones.
- £50 colleague rates for overnight stays at De Vere properties, 50% discount on Food & Beverage.
- 28 days holiday each year, pro rata.
- Access to Exclusively Yours Benefits portal.
- Career progression opportunities, apprenticeship programmes, study support.
- Employee Assistance Programme with health and wellbeing support.
- Financial wellbeing platform (Stream) access to instant pay.
- Monthly colleague recognition programme and annual colleague recognition event.
- Team appreciation events, Christmas & Summer parties.
- Company Life Assurance scheme.
About De Vere Tortworth Court
De Vere Tortworth Court is a Grade II listed mansion house in South Gloucestershire, with 201 bedrooms and suites, 14 meeting spaces, 2 food & beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments.
Commute
Short drive from J14 M5, commutable by car from Bristol and Gloucester.
EEO Statement
We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated.
