At a Glance
- Tasks: Lead a team to create unforgettable guest experiences at our stunning hotel.
- Company: Join the vibrant team at De Vere Tortworth Court, a unique Grade II listed mansion.
- Benefits: Enjoy a competitive salary, free meals, and exclusive discounts on stays and dining.
- Other info: Flexible hours, excellent career progression, and a supportive team culture await you.
- Why this job: Be the friendly face that welcomes guests and makes their stay memorable.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
The predicted salary is between 28066 - 28066 £ per year.
Are you passionate about creating memorable guest experiences? Join our team as a Reception Supervisor at De Vere Tortworth Court and play a crucial role in ensuring our guests' expectations are not only met but exceeded. As a Reception Supervisor, you will lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive. You will ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance. You’ll also get the opportunity to support the Front of House Manager in the recruitment, induction, training and development of the Reception team.
This is a full‑time position that requires flexibility in working hours, including early shifts (7am‑3:30pm), late shifts (2:00pm‑10.30pm), and middle shifts (10am‑6:30pm), which will include weekends on a rota basis.
What we look for in a Reception Supervisor:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service – knowledge of Opera is desirable but not essential.
- Effective communication skills, experience of supporting and guiding colleagues and the ability to build strong relationships with colleagues and guests.
- Punctuality and good personal presentation.
- Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
The Pay & Benefits:
- £28,066 per year.
- A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities saving you money on costly gym memberships.
- An extra paid day off for your birthday, along with a £20 love‑to‑shop voucher.
- An annual complimentary 2‑night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
- Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days).
- Access to our Apprenticeship programmes and study support.
- Employee Assistance Programme, providing 24/7 health and wellbeing support, including free counselling.
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event.
- Regular team appreciation events, including memorable Christmas and Summer parties.
- Company Life Assurance scheme, ensuring financial security for your loved ones.
De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 food & beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments. Your commute: we’re just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Reception Supervisor in Wotton-under-Edge employer: De Vere Tortworth Court
De Vere Tortworth Court is an exceptional employer that prioritises creating memorable guest experiences while fostering a supportive and inclusive work environment. With competitive pay, generous benefits including complimentary leisure facilities, and a commitment to employee growth through training and career progression opportunities, we ensure our team members feel valued and appreciated. Located in a stunning Grade II listed mansion surrounded by beautiful grounds, our hotel offers a unique and inspiring workplace where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Wotton-under-Edge
✨Tip Number 1
Get to know the company culture! Before your interview, check out De Vere's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your guest service skills! Think of examples from your past experiences where you went above and beyond for guests. This will help you demonstrate your passion for creating memorable experiences during the interview.
✨Tip Number 3
Be ready to showcase your leadership abilities! As a Reception Supervisor, you'll be guiding a team. Prepare to discuss how you've supported colleagues in the past and how you can bring that experience to De Vere.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the De Vere team. Don’t miss out on this opportunity!
We think you need these skills to ace Reception Supervisor in Wotton-under-Edge
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see how much you care about hospitality and making guests feel welcome!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in the hospitality industry. Mention any previous roles where you’ve provided exceptional service or led a team, as this will catch our eye!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your information logically so we can easily see why you’d be a great fit for the Reception Supervisor role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at De Vere Tortworth Court
✨Know the Company Inside Out
Before your interview, take some time to research De Vere Tortworth Court. Understand their values, mission, and what makes them unique in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Guest Service Skills
As a Reception Supervisor, exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight how you anticipate needs and create memorable experiences, as this aligns perfectly with what they’re looking for.
✨Demonstrate Leadership Qualities
Since you'll be leading a team, think of instances where you've successfully guided or supported colleagues. Be ready to discuss your approach to training and development, as well as how you handle challenges within a team setting.
✨Be Ready for Shift Flexibility Questions
Given the varied shift patterns, be prepared to discuss your availability and flexibility. Show that you understand the demands of the role and are willing to adapt to meet the needs of the hotel and its guests.
