At a Glance
- Tasks: Lead the Front of House teams to ensure a seamless guest experience.
- Company: De Vere, a unique hotel with a supportive and fun culture.
- Benefits: Competitive salary, free meals, gym access, and generous holiday allowance.
- Other info: Enjoy career growth opportunities and exclusive employee perks.
- Why this job: Join a passionate team and make a real impact in hospitality.
- Qualifications: Experience in hospitality management and excellent communication skills.
The predicted salary is between 35000 - 37500 £ per year.
Are you an experienced Front of House Manager looking for your next opportunity in hospitality? As Front of House Manager you will lead the Reception, Nights and Guest Relations teams, ensuring a warm, seamless and consistent guest experience from arrival to departure.
You will be responsible for setting clear standards across the department, while supporting and developing your team to deliver efficient, high-quality service. Working closely with the leadership team, you will oversee day-to-day operations and ensure strong commercial performance, including managing payroll, controlling costs and identifying opportunities to improve both service and revenue. This is a hands-on role where calm leadership, presence on the floor and strong attention to detail are essential.
What you’ll bring:
- Strong commercial awareness with the ability to manage payroll, departmental costs and revenue opportunities effectively
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, stakeholders and guests
- Experience using hotel PMS systems, ideally Opera Cloud
- Proven experience handling guest complaints and service recovery in a professional, solution-focused manner
The Pay & Benefits:
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Front of House Manager:
- £35,000–£37,500 per year, depending on experience
- A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- An extra paid day off for your birthday, along with a £20 love to shop voucher
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties, with a 50% discount on Food & Beverage
- 33 days holiday each year
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme, providing 24/7 health and wellbeing support
- Stream, our financial wellbeing platform, granting you instant access to your pay
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event
- Regular team appreciation events, including memorable Christmas and Summer parties
- Company Life Assurance scheme
De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Atrium, 2 Restaurants and bars and a Leisure Club & Spa offering treatments.
Your commute: we’re just a short way from J14 of the M5 and 20 mins from Bristol Parkway station, and commutable by car from Bristol, Cheltenham, Cirencester, Stroud and the southern Cotswolds.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Front of House Manager in Wotton-under-Edge employer: De Vere Tortworth Court
De Vere Tortworth Court offers an exceptional work environment where team members are valued and supported. With competitive salaries, generous benefits like free meals on duty and discounts, as well as opportunities for personal growth within a historic setting, this role is perfect for those seeking meaningful employment in hospitality. Join us and contribute to maintaining the charm of this iconic hotel while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Wotton-under-Edge
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like De Vere Tortworth Court. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to De Vere Tortworth Court
Don't be shy about reaching out to De Vere Tortworth Court directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Wotton-under-Edge
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about De Vere Tortworth Court and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at De Vere Tortworth Court
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
