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- Tasks: Be the friendly face welcoming guests and ensuring their stay is unforgettable.
- Company: De Vere Tortworth Court is a stunning hotel set in a historic mansion with beautiful grounds.
- Benefits: Enjoy £12.40 per hour, free meals, live-in accommodation, and access to leisure facilities.
- Why this job: Join a passionate team dedicated to creating memorable experiences in a vibrant work culture.
- Qualifications: Previous hospitality experience is preferred, along with great communication skills and a positive attitude.
- Other info: Flexible shifts available, plus perks like birthday leave and annual complimentary stays.
De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Are you passionate about creating memorable guest experiences? Join our team as a Receptionist at De Vere Tortworth Court and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return you will receive £12.40 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few!
As a Receptionist, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure their stay is memorable.
This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10:30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
What we look for in a Receptionist:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
- Effective communication skills and the ability to build strong relationships with colleagues and guests.
- Punctuality and good personal presentation.
- Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
Benefits:
- £12.40 per hour, plus departmental incentives and service charge.
- Live In Accommodation Available.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities.
- An extra paid day off for your birthday, along with a £20 love to shop voucher.
- Varied shift patterns and contracts available to suit your lifestyle.
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice.
- £50 colleague rates for overnight stays at De Vere properties, with a fantastic 50% discount on Food & Beverage.
- 28 days holiday each year (increasing annually up to 33 days).
- Venue closure over the Christmas period.
- Access to our Apprenticeship programmes and study support.
- Employee Assistance Programme providing 24/7 health and wellbeing support.
- Wagestream, our financial wellbeing platform.
- Monthly colleague recognition programme, You Are De Vere.
- Regular team appreciation events, including memorable Christmas and Summer parties.
- Company Life Assurance scheme.
Receptionist - Live In Accommodation Available employer: De Vere Tortworth Court
Contact Detail:
De Vere Tortworth Court Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - Live In Accommodation Available
✨Tip Number 1
Familiarise yourself with the De Vere brand and its values. Understanding their commitment to exceptional guest experiences will help you align your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Highlight any previous experience in hospitality or customer service roles when networking. Connect with current or former employees on platforms like LinkedIn to gain insights about the company culture and what they look for in a Receptionist.
✨Tip Number 3
Prepare to discuss specific scenarios where you've gone above and beyond for a customer. This will demonstrate your ability to provide exceptional service, which is crucial for the Receptionist role at De Vere Tortworth Court.
✨Tip Number 4
Be ready to showcase your communication skills during the interview. Practice active listening and responding thoughtfully, as building strong relationships with guests and colleagues is key to success in this position.
We think you need these skills to ace Receptionist - Live In Accommodation Available
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry. Emphasise any previous roles where you provided exceptional customer service, as this is crucial for the Receptionist position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for creating memorable guest experiences. Mention specific skills that align with the job description, such as effective communication and attention to detail.
Highlight Flexibility: Since the role requires flexibility in working hours, be sure to mention your availability for various shifts, including weekends. This shows your commitment and willingness to adapt to the needs of the hotel.
Showcase IT Proficiency: If you have experience with IT software or familiarity with Opera, make sure to include this in your application. If not, express your eagerness to learn and adapt to new systems, as training will be provided.
How to prepare for a job interview at De Vere Tortworth Court
✨Show Your Passion for Guest Experience
Make sure to express your enthusiasm for creating memorable experiences for guests. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Effective Communication Skills
Since the role requires strong communication, prepare to discuss how you've built relationships with both guests and colleagues in previous positions. Practise clear and friendly responses to common interview questions.
✨Highlight Your Flexibility
The job involves varied shifts, so be ready to discuss your availability and willingness to work different hours, including weekends. This shows that you're adaptable and committed to the role.
✨Dress to Impress
As a receptionist, personal presentation is key. Dress smartly for the interview to reflect the professional image expected in the hospitality industry. This will help make a positive first impression.
