At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences.
- Company: Join De Vere Tortworth Court, a vibrant hospitality destination.
- Benefits: Full-time role with flexible hours and opportunities for growth.
- Other info: Dynamic environment with a focus on teamwork and development.
- Why this job: Be the friendly face that welcomes guests and makes a difference.
- Qualifications: Experience in hospitality and strong communication skills required.
The predicted salary is between 24000 - 30000 £ per year.
Are you passionate about creating memorable guest experiences? Join our team as a Reception Supervisor at De Vere Tortworth Court and play a crucial role in ensuring our guests' expectations are not only met but exceeded. As a Reception Supervisor, you will lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive. You will ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance. You'll also get the opportunity to support the Front of House Manager in the recruitment, induction, training and development of the Reception team.
This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10:30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
What we look for in a Reception Supervisor:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service – knowledge of Opera is desirable but not essential
- Effective communication skills, experience of supporting and guiding colleagues and the ability to build strong relationships with colleagues and guests
- Punctuality and good personal presentation
- Proficiency in using IT software and familiarity with operational systems
Reception Supervisor employer: De Vere Tortworth Court
At De Vere Tortworth Court, we pride ourselves on fostering a vibrant work culture that prioritises employee growth and development. As a Reception Supervisor, you will not only lead a dedicated team in delivering exceptional guest experiences but also benefit from comprehensive training opportunities and a supportive environment that values your contributions. Located in a stunning setting, our hotel offers unique advantages such as flexible working hours and a commitment to work-life balance, making it an excellent employer for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Reception Supervisor role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions and scenarios you might face as a Reception Supervisor. This will help you feel more confident and ready to showcase your skills in creating memorable guest experiences.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you present yourself well during interviews, reflecting the high standards expected at De Vere Tortworth Court.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining our team. It shows initiative and enthusiasm, which are key traits for a Reception Supervisor.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see how much you care about hospitality and making guests feel welcome!
Tailor Your Experience:Make sure to highlight your previous experience in the hospitality industry. We’re looking for specific examples of how you've provided exceptional service or led a team, so don’t hold back on those details!
Be Professional Yet Friendly:Your written application should reflect the friendly face we want at our reception. Keep it professional but don’t be afraid to let your personality come through – we love a bit of character!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as a Reception Supervisor!
How to prepare for a job interview at De Vere Tortworth Court
✨Know the Company and Role
Before your interview, take some time to research De Vere Tortworth Court. Understand their values, mission, and what makes them stand out in the hospitality industry. Familiarise yourself with the Reception Supervisor role and think about how your experience aligns with their expectations.
✨Showcase Your Guest Service Skills
As a Reception Supervisor, exceptional guest service is key. Prepare examples from your past experiences where you went above and beyond for guests. Highlight your ability to create memorable experiences and how you can lead your team to do the same.
✨Demonstrate Leadership Qualities
Since this role involves supervising shifts and supporting the Front of House Manager, be ready to discuss your leadership style. Share instances where you've successfully guided colleagues or handled challenging situations, showcasing your ability to motivate and develop a team.
✨Prepare for Flexibility Questions
Given the varied shift patterns, be prepared to discuss your availability and flexibility. Show that you're willing to adapt to the needs of the hotel and highlight any previous experience working in similar environments where flexibility was essential.
