At a Glance
- Tasks: Be the friendly face welcoming guests and providing exceptional customer service in our Spa.
- Company: De Vere Tortworth Court, a stunning Grade II listed mansion with a vibrant team culture.
- Benefits: Earn £12.85/hour, enjoy free meals, gym access, and exclusive discounts.
- Other info: Flexible hours, career growth opportunities, and fun team events await you!
- Why this job: Join a passionate team and create memorable experiences for guests every day.
- Qualifications: Warm personality, excellent phone skills, and a love for spa and wellness.
The predicted salary is between 25000 - 27000 £ per year.
De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments.
Your commute: we’re just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
As a Spa Receptionist at De Vere Tortworth Court in Gloucestershire you’ll be the friendly face that greets our guests, making them feel welcome from the moment they arrive in the Spa. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure our Spa guests and members have a 5* experience. Training will be provided to ensure you have a full knowledge of all the spa treatments and services on offer, to be able to answer all enquiries efficiently, but a keen interest in spa and wellness will help to ensure you enjoy this role. This is a 30 hours a week contract, which includes shifts between 07:30 to 16:00 & 12:30 to 21:00.
What we look for:
- A warm and welcoming approach and the ability to deliver high standards of customer service
- An excellent telephone manner
- Great organisation skills in order to arrange the Spa Therapist’s schedules
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
The Pay & Benefits:
- £12.85 per hour
- A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- An extra paid day off for your birthday, along with a £20 love to shop voucher
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties, with a fantastic 50% discount on Food & Beverage
- 28 days holiday each year, to adjust pro rata
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme providing 24/7 health and wellbeing support
- Stream, our financial wellbeing platform, granting you instant access to your pay when you need it
- Monthly colleague recognition programme, You Are De Vere
- Regular team appreciation events, including memorable Christmas and Summer parties
- Company Life Assurance scheme
Spa Receptionist in Wotton-under-Edge employer: De Vere Ltd.
De Vere Tortworth Court is an exceptional employer, offering a unique working environment in a stunning Grade II listed mansion surrounded by beautiful grounds. With a strong focus on employee wellbeing and development, we provide comprehensive benefits including competitive pay, career progression opportunities, and a supportive work culture that celebrates achievements and fosters a sense of belonging. Join our passionate team and enjoy perks like complimentary leisure facilities, generous holiday allowances, and exclusive discounts, all while delivering memorable experiences to our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Spa Receptionist in Wotton-under-Edge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on De Vere Tortworth Court. Familiarise yourself with their values and the unique experiences they offer. This will help you connect with the team and show that you're genuinely interested in being part of their passionate group.
✨Tip Number 2
Practice your customer service skills! As a Spa Receptionist, you'll need to be warm and welcoming. Role-play common scenarios with a friend or family member to get comfortable handling guest requests and inquiries. The more you practice, the more confident you'll feel during the real deal!
✨Tip Number 3
Dress to impress! First impressions matter, especially in a hospitality role. Choose an outfit that reflects the professional yet friendly vibe of De Vere. A polished look will help you feel more confident and ready to greet guests with a smile.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the De Vere careers page. This way, you can stay updated on your application status and make sure your interest in the Spa Receptionist role shines through.
We think you need these skills to ace Spa Receptionist in Wotton-under-Edge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for spa and wellness. A warm and welcoming tone can make all the difference.
Tailor Your Application:Make sure to tailor your application to the Spa Receptionist role. Highlight any relevant experience or skills that match what we’re looking for, like customer service or organisation skills. This shows us you’ve done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to highlight your key achievements and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at De Vere Ltd.
✨Know the Spa Inside Out
Before your interview, take some time to familiarise yourself with the spa treatments and services offered at De Vere Tortworth Court. This will not only show your keen interest in wellness but also help you answer questions confidently and engage with the interviewers about what excites you about the role.
✨Showcase Your Customer Service Skills
As a Spa Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for a guest or resolved a challenging situation. This will demonstrate your ability to create a welcoming atmosphere and handle guest requests efficiently.
✨Practice Your Telephone Manner
Since you'll be handling phone inquiries, practice your telephone etiquette. Consider doing mock calls with a friend to refine your tone and clarity. A warm and friendly approach over the phone can set the right impression even before guests arrive at the spa.
✨Emphasise Your Organisational Skills
The role requires great organisation to manage the Spa Therapist’s schedules. Think of specific instances where you've successfully organised events or managed multiple tasks simultaneously. Highlighting these skills will reassure the interviewers that you can keep everything running smoothly.
