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- Tasks: Lead the Leaf Spa, ensuring exceptional guest experiences and strong commercial performance.
- Company: De Vere Tortworth Court, a stunning Grade II listed hotel with a vibrant team culture.
- Benefits: Competitive salary, bonus scheme, free meals, and complimentary leisure club access.
- Why this job: Join a passionate team and create memorable experiences in a beautiful setting.
- Qualifications: Management experience in spa or hospitality, with a passion for guest satisfaction.
- Other info: Enjoy excellent career progression and fun team events throughout the year.
The predicted salary is between 36000 - 60000 £ per year.
De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Main Purpose of the Role: As Spa Manager of the Leaf Spa, you will lead the day-to-day operation of our Spa & Leisure facilities, delivering an exceptional guest experience while driving strong commercial performance. Our spa features five treatment rooms and generates approximately £500,000 in annual revenue, primarily through treatments and spa experiences. This is a hands-on leadership role with full operational and commercial responsibility for a well-established, high-performing department.
You will create a calm, welcoming and well-organised environment where guests can truly relax and unwind, while ensuring consistently high standards across treatment delivery, cleanliness, presentation and compliance. Alongside overseeing the daily operation, you will manage budgets, control costs, maximise treatment and retail revenue, and optimise bookings and utilisation to ensure the spa performs both operationally and financially.
Leading from the front, you will coach and develop a team of therapists and spa colleagues, fostering a positive, professional culture focused on care, quality and guest satisfaction. You will also confidently handle guest feedback and queries, resolving concerns quickly and thoughtfully.
The Ideal Candidate: To be successful in this role, you will have previous management or supervisory experience within a spa, wellness or hospitality environment, alongside a genuine passion for guest experience and team development. You’ll be:
- An approachable and supportive leader who motivates and inspires their team
- Highly organised with strong operational and commercial awareness
- Confident managing standards, rotas, stock and budgets
- Experienced in delivering high levels of customer service
- Calm and solutions-focused when handling guest concerns
A recognised spa or beauty therapy qualification is required, along with experience working within a hotel or luxury spa setting.
The Pay & Benefits: At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits:
- Competitive Salary + Bonus Incentive Scheme with the opportunity to earn up to 10% of salary based on business performance
- A share of the Hotels monthly Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- Extra paid day off for your birthday, along with a £20 love to shop voucher
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage
- 33 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme providing 24/7 health and wellbeing support
- Wagestream, our financial wellbeing platform
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event
- Regular team appreciation events, including memorable Christmas and Summer parties
- Company Life Assurance scheme
Spa Manager in Wotton-under-Edge employer: De Vere Ltd.
Contact Detail:
De Vere Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Manager in Wotton-under-Edge
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on De Vere Tortworth Court. Familiarise yourself with their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their passionate group.
✨Tip Number 2
Practice makes perfect! Run through common interview questions and think about how your experience aligns with the Spa Manager role. Be ready to share specific examples of how you've led teams or improved guest experiences in the past.
✨Tip Number 3
Show off your personality! De Vere values a sense of belonging, so let your authentic self shine during the interview. Share your passion for guest experience and team development, and don’t be afraid to inject a bit of your own style into the conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Spa Manager in Wotton-under-Edge
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the spa and wellness industry shine through. We want to see that you genuinely care about creating exceptional experiences for guests and developing your team.
Tailor Your CV: Make sure your CV highlights relevant experience in spa management or hospitality. Use keywords from the job description to show us you understand what we're looking for and how you fit the bill.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on your achievements and skills that directly relate to the Spa Manager role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at De Vere Tortworth Court!
How to prepare for a job interview at De Vere Ltd.
✨Know Your Spa Inside Out
Before your interview, make sure you’re familiar with the Leaf Spa’s offerings and unique features. Research the treatments, facilities, and any recent updates or changes. This will show your genuine interest in the role and help you discuss how you can enhance the guest experience.
✨Showcase Your Leadership Style
As a Spa Manager, your leadership skills are crucial. Prepare examples of how you've motivated and developed teams in the past. Think about specific situations where you’ve resolved conflicts or improved team performance, as this will demonstrate your ability to lead effectively.
✨Be Ready for Financial Discussions
Since the role involves managing budgets and driving revenue, brush up on your financial acumen. Be prepared to discuss how you’ve previously maximised revenue or controlled costs in a spa or hospitality setting. This will highlight your operational and commercial awareness.
✨Prepare for Guest Feedback Scenarios
Handling guest feedback is key in this role. Think of examples where you’ve turned a negative experience into a positive one. Practice articulating how you would approach guest concerns calmly and thoughtfully, showcasing your commitment to exceptional customer service.
