At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences at a stunning hotel.
- Company: De Vere Tortworth Court, a unique Grade II listed mansion with a welcoming culture.
- Benefits: Competitive salary, free meals, gym access, and generous holiday allowance.
- Other info: Enjoy career growth opportunities and fun team events in a supportive environment.
- Why this job: Join a passionate team and make a real impact on guests' experiences every day.
- Qualifications: Experience in hospitality, strong communication skills, and a friendly attitude.
The predicted salary is between 28066 - 28066 £ per year.
De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments. Your commute: we're just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester.
At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues. Are you passionate about creating memorable guest experiences? As a Reception Supervisor you will lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive. You will ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance. You’ll also get the opportunity to support the Front of House Manager in the recruitment, induction, training and development of the Reception team.
This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10.30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
What we look for in a Reception Supervisor:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service – knowledge of Opera is desirable but not essential.
- Effective communication skills, experience of supporting and guiding colleagues and the ability to build strong relationships with colleagues and guests.
- Punctuality and good personal presentation.
- Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
The Pay & Benefits:
- £28,066 per year.
- A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities saving you money on costly gym memberships.
- An extra paid day off for your birthday, along with a £20 love to shop voucher.
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
- Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days).
- Access to our Apprenticeship programmes and study support.
- Employee Assistance Programme, providing 24/7 health and wellbeing support, including free counselling.
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event.
- Regular team appreciation events, including memorable Christmas and Summer parties.
- Company Life Assurance scheme, ensuring financial security for your loved ones.
Reception Supervisor in Wotton-under-Edge employer: De Vere Ltd.
De Vere Tortworth Court is an exceptional employer, offering a unique work environment in a stunning Grade II listed mansion surrounded by beautiful grounds. With a strong focus on employee wellbeing and development, we provide generous benefits including competitive pay, complimentary leisure facilities, and extensive career progression opportunities. Join our passionate team where your contributions are valued, and enjoy a vibrant work culture that celebrates achievements and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Wotton-under-Edge
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with De Vere Tortworth Court's unique features and services. This way, when you chat with the hiring team, you can show off your knowledge and passion for creating memorable guest experiences.
✨Tip Number 2
Practice your communication skills! As a Reception Supervisor, you'll need to lead by example and connect with both guests and colleagues. Try role-playing common scenarios with friends or family to boost your confidence and ensure you're ready to shine in the interview.
✨Tip Number 3
Show your personality! When you meet the team, let your warm and genuine nature come through. Share stories that highlight your experience in hospitality and how you've gone above and beyond for guests in the past. Remember, they want to see the real you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the De Vere family. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Reception Supervisor in Wotton-under-Edge
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see that you genuinely care about hospitality and making guests feel welcome!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in the hospitality industry. Mention any previous roles where you've provided exceptional service or led a team, as this will catch our eye!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you're a great fit for the Reception Supervisor role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at De Vere Ltd.
✨Know the Venue
Before your interview, take some time to research De Vere Tortworth Court. Familiarise yourself with its unique features, like the Victorian arboretum and the various event spaces. This knowledge will not only impress your interviewers but also help you understand how you can contribute to creating memorable guest experiences.
✨Showcase Your Hospitality Skills
As a Reception Supervisor, exceptional guest service is key. Prepare examples from your previous roles where you went above and beyond for guests. Highlight your communication skills and ability to build relationships, as these are crucial in this role. Be ready to discuss how you would lead by example and support your team.
✨Demonstrate Flexibility
The role requires flexibility in working hours, so be prepared to discuss your availability. Share any past experiences where you successfully managed varying shifts or adapted to changing schedules. This shows that you’re ready to meet the demands of the job and contribute positively to the team.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure to dress smartly and present yourself well for the interview. This reflects your understanding of the importance of personal presentation in creating a welcoming atmosphere for guests. A polished appearance can set the tone for a great conversation.
