At a Glance
- Tasks: Lead the reception team and create unforgettable guest experiences at our stunning hotel.
- Company: De Vere Tortworth Court, a unique Grade II listed mansion with a welcoming culture.
- Benefits: Competitive salary, free meals, gym access, and generous holiday allowance.
- Other info: Enjoy career growth opportunities and fun team events throughout the year.
- Why this job: Join a passionate team and make a real impact on guest satisfaction every day.
- Qualifications: Experience in hospitality and strong communication skills are essential.
The predicted salary is between 28066 - 28066 £ per year.
De Vere Tortworth Court is a hotel that definitely has the WOW factor: a magnificent Grade II listed mansion house in South Gloucestershire, complete with sweeping drive entrance, Victorian arboretum and 30 acres of grounds making it a truly unique place to work. There are 201 bedrooms and suites, 14 meeting and event spaces including the Orangery, 2 Food & Beverage outlets, a seasonal outdoor Tipi and a Leisure Club & Spa offering treatments.
Your commute: we're just a short way from J14 of the M5 and commutable by car from both Bristol and Gloucester. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
As a Reception Supervisor you will lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive. You will ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance. You’ll also get the opportunity to support the Front of House Manager in the recruitment, induction, training and development of the Reception team. This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10.30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
What we look for in a Reception Supervisor:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service – knowledge of Opera is desirable but not essential
- Effective communication skills, experience of supporting and guiding colleagues and the ability to build strong relationships with colleagues and guests
- Punctuality and good personal presentation
- Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided if needed)
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
The Pay & Benefits:
- £28,066 per year
- A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- Stay in shape with complimentary use of the Leisure Club facilities saving you money on costly gym memberships
- An extra paid day off for your birthday, along with a £20 love to shop voucher
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones
- Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage
- 31 days holiday each year (increasing annually up to 33 days)
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme, providing 24/7 health and wellbeing support, including free counselling
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it
- Monthly colleague recognition programme, You Are De Vere, culminating in an exciting annual colleague recognition event
- Regular team appreciation events, including memorable Christmas and Summer parties
- Company Life Assurance scheme, ensuring financial security for your loved ones
Reception Supervisor employer: De Vere Ltd.
De Vere Tortworth Court is an exceptional employer, offering a unique work environment in a stunning Grade II listed mansion surrounded by beautiful grounds. With a strong focus on employee wellbeing and development, we provide generous benefits including competitive pay, complimentary leisure facilities, and extensive career progression opportunities. Join our passionate team where your contributions are valued, and enjoy a supportive culture that celebrates achievements and fosters a sense of belonging.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with De Vere Tortworth Court's unique features and offerings. This way, when you chat with the hiring team, you can show off your passion for creating memorable guest experiences.
✨Tip Number 2
Practice your communication skills! As a Reception Supervisor, you'll need to lead by example and connect with both guests and colleagues. Try role-playing scenarios with friends or family to boost your confidence.
✨Tip Number 3
Show your flexibility! Be ready to discuss your availability for those early and late shifts. Highlighting your willingness to adapt will make you stand out as a candidate who’s ready to jump in and support the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our fantastic team at De Vere Tortworth Court.
We think you need these skills to ace Reception Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see how much you care about hospitality and making guests feel welcome!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in the hospitality industry. Mention any previous roles where you've provided exceptional service or led a team, as this will catch our eye!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your skills and experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing candidates who take that extra step!
How to prepare for a job interview at De Vere Ltd.
✨Know the Venue
Before your interview, take some time to research De Vere Tortworth Court. Familiarise yourself with its unique features, like the Victorian arboretum and the various event spaces. This knowledge will not only impress your interviewers but also help you understand how you can contribute to creating memorable guest experiences.
✨Showcase Your Hospitality Skills
As a Reception Supervisor, exceptional guest service is key. Prepare examples from your previous roles where you went above and beyond for guests. Highlight your communication skills and ability to build relationships, as these are crucial in this role. Be ready to discuss how you would lead by example and support your team.
✨Demonstrate Flexibility
The role requires flexibility in working hours, so be prepared to discuss your availability. Share any past experiences where you successfully managed varying shifts or adapted to changing schedules. This shows that you’re ready to meet the demands of the job and contribute positively to the team.
✨Emphasise Teamwork and Leadership
Since you'll be supervising the reception team, it's important to convey your leadership style. Talk about your experience in guiding and training colleagues, and how you foster a supportive environment. Mention any specific strategies you use to motivate your team and ensure high standards of performance.
