At a Glance
- Tasks: Lead the reception team and create memorable guest experiences at De Vere Wokefield Estate.
- Company: Join a welcoming team at a stunning estate with rich history and modern facilities.
- Benefits: Earn £13.50 per hour, enjoy free meals, leisure access, and exclusive discounts.
- Other info: Flexible shifts, career growth opportunities, and fun team events await you!
- Why this job: Be the friendly face that greets guests and make a real impact on their stay.
- Qualifications: Previous hospitality experience and strong communication skills are preferred.
The predicted salary is between 13.5 - 13.5 £ per hour.
De Vere Wokefield Estate, set in 250 acres of rural Berkshire parkland, is home to a historic Mansion House filled with traditional features and the contemporary Wokefield Place that offers state-of-the-art facilities. It has 376 bedrooms and suites, 39 meeting rooms with large event space, and a high-tech dedicated conference building, an 18-hole PGA approved championship golf course, and leisure club.
Your commute: Just outside Reading, we're 10 minutes from J11 of the M4, with fast and direct trains from London Paddington to Reading Train station. We also offer subsidised travel to our colleagues who work at Wokefield Estate.
About De Vere: We warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
Are you passionate about creating memorable guest experiences? Join our team as a Reception Supervisor at De Vere Wokefield Estate and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return, you will receive £13.50 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels, and free use of our leisure facilities.
As a Reception Supervisor, you will:
- Lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive.
- Ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance.
- Support the Front of House Manager in the recruitment, induction, training, and development of the Reception team.
What we look for in a Reception Supervisor:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service – knowledge of Opera is desirable but not essential.
- Effective communication skills, experience of supporting and guiding colleagues, and the ability to build strong relationships with colleagues and guests.
- Punctuality and good personal presentation.
- Proficiency in using IT software; familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
The Pay & Benefits:
- £13.50 per hour.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities.
- An extra paid day off for your birthday, along with a £20 love to shop voucher.
- Varied shift patterns and contracts available to suit your lifestyle.
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus additional monetary rewards for reaching long service milestones.
- Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days).
- Access to our Apprenticeship programmes and study support.
- Employee Assistance Programme, providing 24/7 health and wellbeing support, including free counselling.
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event.
- Regular team appreciation events, including memorable Christmas and Summer parties.
- Company Life Assurance scheme, ensuring financial security for your loved ones.
Reception Supervisor in Reading employer: De Vere Ltd.
De Vere Wokefield Estate is an exceptional employer, offering a vibrant work culture where every team member is valued and appreciated. With competitive pay, generous benefits including free meals, leisure facilities access, and opportunities for career progression, employees can thrive in a supportive environment that prioritises their well-being and growth. Located just outside Reading, the estate provides a picturesque setting and convenient transport links, making it an ideal workplace for those passionate about delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Reading
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like De Vere Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to De Vere Ltd.
Don't be shy about reaching out to De Vere Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Reception Supervisor in Reading
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about De Vere Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at De Vere Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
