De Vere Beaumont Estate in Old Windsor hosts the Group Guest Relations Executive role, based in our central office. The role is on-site, full-time (40 hours, Monday to Friday) and focuses on promptly addressing guest feedback, coordinating resolutions across hotel teams, and delivering personalised communications.
You will work closely with General Managers to improve guest experience, produce insights from TrustYou data, and support escalation handling and training materials.
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Group Guest Relations Lead — Multi-Hotel CX & Insights in Old Windsor employer: De Vere Ltd.
De Vere Wokefield Estate is an excellent employer that values its team members by offering flexible shifts and comprehensive training to enhance your skills in the hospitality industry. With a vibrant work culture focused on teamwork and delivering exceptional service, employees have ample opportunities for personal and professional growth while creating unforgettable experiences for guests in a stunning location.
