At a Glance
- Tasks: Be the friendly face that greets guests and ensures their stay is unforgettable.
- Company: Join De Vere Horsley Estate, a stunning venue set in beautiful Surrey parkland.
- Benefits: Earn £12.71 per hour, enjoy free meals, gym access, and exclusive staff discounts.
- Other info: Flexible shifts available, with opportunities for career growth and personal development.
- Why this job: Create memorable experiences for guests while working in a fun, supportive team.
- Qualifications: Previous hospitality experience and great communication skills are a plus.
The predicted salary is between 25000 - 27000 € per year.
De Vere Horsley Estate has 175 bedrooms, 51 meeting and event spaces, a restaurant, 3 bars, gym and swimming pool, all set within 75 acres of beautiful Surrey parkland. Our team at Horsley Estate holds regular colleague events and activities including the annual family summer BBQ party. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated.
Join our team as a Receptionist at De Vere Horsley Estate and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return, you will receive £12.71 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities.
As a Receptionist, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure their stay is memorable. This position requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10:30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
What we look for in a Receptionist:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
- Effective communication skills and the ability to build strong relationships with colleagues and guests.
- Punctuality and good personal presentation.
- Proficiency in using IT software; familiarity with Opera would be advantageous (although not essential as training will be provided if needed).
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
The Pay & Benefits:
- £12.71 per hour
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- An extra paid day off for your birthday, along with a £20 love to shop voucher
- Varied shift patterns and contracts available
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties, with a 50% discount on Food & Beverage
- 28 days holiday each year (increasing annually up to 33 days)
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme providing 24/7 health and wellbeing support
- Wagestream financial wellbeing platform for instant access to your pay
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event
- Regular team appreciation events, including Christmas and Summer parties
- Company Life Assurance scheme
Receptionist in East Horsley employer: De Vere Ltd.
De Vere Horsley Estate is an exceptional employer that prioritises the well-being and growth of its team members. With a vibrant work culture that includes regular colleague events, excellent benefits such as free meals on duty, complimentary leisure facilities, and opportunities for career progression, employees are valued and appreciated. Located in the stunning Surrey parkland, working here means being part of a passionate team dedicated to creating memorable experiences for guests while enjoying a supportive and fun environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in East Horsley
✨Tip Number 1
Get to know the company culture! Before your interview, check out De Vere's social media and website. Understanding their values and vibe will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! As a Receptionist, you'll be the first point of contact for guests. Role-play common scenarios with friends or family to boost your confidence and ensure you're ready to handle any situation with a smile.
✨Tip Number 3
Dress to impress! Make sure you present yourself well during the interview. A smart appearance shows that you take the role seriously and are ready to represent De Vere's commitment to exceptional guest experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the De Vere team. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Receptionist in East Horsley
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and creating memorable experiences for guests.
Tailor Your Application:Make sure to tailor your application to the Receptionist role at De Vere Horsley Estate. Highlight any relevant experience in hospitality and how it aligns with our values of warmth and genuine guest service.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at De Vere Ltd.
✨Know the Venue
Before your interview, take some time to research De Vere Horsley Estate. Familiarise yourself with its facilities, like the meeting spaces and leisure club. This will help you speak confidently about how you can contribute to creating memorable guest experiences.
✨Showcase Your Customer Service Skills
As a Receptionist, exceptional customer service is key. Prepare examples from your previous roles where you went above and beyond for guests. Highlighting these experiences will demonstrate your passion for hospitality and your ability to meet and exceed guest expectations.
✨Dress to Impress
Punctuality and good personal presentation are essential for this role. Make sure you dress smartly for your interview, reflecting the professional image of De Vere. A polished appearance shows that you value the opportunity and understand the importance of first impressions.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in working hours, be prepared to discuss your availability. Think about how you can accommodate early, late, and weekend shifts. Showing your willingness to adapt will highlight your commitment to being a valuable team member.
