At a Glance
- Tasks: Lead the reception team to create unforgettable guest experiences and manage daily operations.
- Company: Join De Vere Cotswold Water Park, a stunning hotel in the heart of the Cotswolds.
- Benefits: Enjoy a competitive salary, free meals, gym access, and generous holiday allowance.
- Other info: Flexible shifts, career progression opportunities, and fun team events await you!
- Why this job: Be part of a passionate team that values your contributions and fosters growth.
- Qualifications: Hospitality experience and strong communication skills are essential.
The predicted salary is between 30257 - 30257 € per year.
De Vere Cotswold Water Park is nestled at the edge of the Cotswolds, right in the heart of 180 lakes. The hotel offers stylish accommodation with breathtaking views and has 328 bedrooms and apartments. There are 15 flexible meeting and event spaces and 2 large conference and banqueting suites hosting up to 800. With three restaurants and bars, we have a buzzing Food & Beverage team here, but also have exciting opportunities across our other departments including Conference & Events, Reception/Front of House, Spa & Leisure, Kitchen, Housekeeping and Maintenance.
Your commute: we're well served by public transport, and we're just 20 minutes from J15 of the M4 and J11A of the M5. At De Vere, we warmly welcome everyone and foster a sense of belonging, where each person is valued and appreciated. Join our team and become part of a passionate group of individuals who genuinely care about the experiences we create for our guests and colleagues.
As the Assistant Reception Manager, your mission is to ensure guests' expectations are not only met but exceeded throughout their stay. From extending a warm welcome to efficiently handling guest requests, you'll be a driving force behind the team consistently delivering unforgettable experiences that leave a lasting impression. You will also support the Front of House Manager with a variety of tasks and training activities which will in turn develop your management skills and experience to ensure the smooth running of the department. In this role, you’ll continually learn and develop, have access to industry leading training and have the opportunity to develop your career with De Vere!
This is a full-time role that involves working a mixture of shifts to include earlies from 7am-3:30pm, lates from 14:30pm-23:00pm and middle shifts from 9am – 17.30pm – to include weekends on a rota basis.
Your Skills and Experience:
- You will have hospitality experience and a track record of delivering outstanding guest service in a similar role.
- You have effective communication skills and are able to build strong relationships with your colleagues and establish a genuine rapport with guests.
- You embrace technology with confidence and are proficient using IT software. Familiarity with Opera would be advantageous, but is not mandatory as training will be provided.
If you share our values of being graciously warm, having a genuine approach, anticipating guest needs, and considering every detail, we invite you to join De Vere and contribute to creating memorable moments for our valued guests.
The Pay & Benefits:
- £30,257 per year.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities.
- An extra paid day off for your birthday, along with a £20 love to shop voucher.
- Varied shift patterns and contracts available to suit your lifestyle.
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice.
- Exclusive perks with our £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days).
- Venue closure over the Christmas period.
- Access to our Apprenticeship programmes and study support.
- Employee Assistance Programme providing 24/7 health and wellbeing support.
- Wagestream financial wellbeing platform.
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event.
- Subsidised travel options.
- Regular team appreciation events, including memorable Christmas and Summer parties.
- Company Life Assurance scheme.
Assistant Reception Manager employer: De Vere Ltd.
De Vere Cotswold Water Park is an exceptional employer that prioritises employee well-being and growth, offering a vibrant work culture where every team member is valued. With competitive pay, generous benefits including complimentary leisure facilities, and a commitment to career development through training and progression opportunities, you will thrive in a supportive environment that celebrates your contributions. Join us in creating memorable experiences for our guests while enjoying a fulfilling career in a stunning location.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that Assistant Reception Manager role.
✨Tip Number 2
Show up and shine! If you can, visit the De Vere Cotswold Water Park in person. Chat with staff, get a feel for the vibe, and express your enthusiasm for the role. It’s all about making a memorable impression!
✨Tip Number 3
Prepare for the interview by practising common questions related to guest service and team management. We want you to showcase your experience and how you can contribute to creating those unforgettable guest experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the De Vere family.
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application to the Assistant Reception Manager role. Highlight your relevant experience and skills that match what we’re looking for, especially in guest service and team collaboration.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. This helps us quickly see why you’d be a great fit for our team!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need about the role and our amazing company culture!
How to prepare for a job interview at De Vere Ltd.
✨Know the Company
Before your interview, take some time to research De Vere Cotswold Water Park. Familiarise yourself with their values, mission, and the unique experiences they offer guests. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Hospitality Experience
Be ready to discuss your previous roles in hospitality and how you've delivered outstanding guest service. Prepare specific examples that highlight your ability to handle guest requests and create memorable experiences, as this is crucial for the Assistant Reception Manager role.
✨Demonstrate Communication Skills
Effective communication is key in this position. Practice articulating your thoughts clearly and confidently. Think about how you can build rapport with both guests and colleagues, and be prepared to share examples of how you've successfully done this in the past.
✨Embrace Technology
Since familiarity with IT software is important, brush up on your tech skills before the interview. If you have experience with systems like Opera, mention it! If not, express your willingness to learn and adapt quickly, as this will show your proactive attitude towards embracing technology.
