At a Glance
- Tasks: Create memorable guest experiences and provide exceptional customer service.
- Company: Join the welcoming team at De Vere Horsley Estate.
- Benefits: Earn £12.71 per hour, enjoy free meals, staff stays, and leisure facilities.
- Other info: Flexible hours with opportunities for personal growth in a vibrant environment.
- Why this job: Be the friendly face that makes guests feel at home.
- Qualifications: Experience in hospitality, great communication skills, and a positive attitude.
The predicted salary is between 25000 - 27000 £ per year.
Are you passionate about creating memorable guest experiences? Join our team as a Receptionist at De Vere Horsley Estate and play a crucial role in ensuring our guests' expectations are not only met but exceeded. In return you will receive £12.71 per hour plus excellent benefits including free meals on duty, £50 staff stays with De Vere Hotels and free use of our leisure facilities to name just a few!
As a Receptionist, you'll be the friendly face that greets our guests, making them feel welcome from the moment they arrive. Your mission will be to provide exceptional customer service, handling guest requests efficiently and going above and beyond to ensure their stay is memorable.
This is a position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:00pm-10.30pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
What we look for in a Receptionist:
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service.
- Effective communication skills and the ability to build strong relationships with colleagues and guests.
- Punctuality and good personal presentation.
- Proficiency in using IT software and familiarity with Opera would be advantageous (although not essential as training will be provided).
Receptionist in Surrey employer: De Vere Horsley Estate
De Vere Horsley Estate is an exceptional employer that prioritises creating a supportive and engaging work environment for its team members. With competitive pay, generous benefits such as free meals on duty and discounted stays, and a strong focus on employee development, we foster a culture where every staff member can thrive. Located in a picturesque setting, our hotel offers unique opportunities to connect with guests and colleagues alike, making it a rewarding place to build your career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Surrey
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the hospitality industry. A personal recommendation can go a long way in landing that receptionist role.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a receptionist. This will help you feel more confident and prepared for any questions during the interview.
✨Tip Number 3
Show off your personality! When you get to the interview stage, let your friendly and welcoming nature shine through. Remember, they’re looking for someone who can create memorable guest experiences!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, making it super easy for us to connect with you.
We think you need these skills to ace Receptionist in Surrey
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for creating memorable guest experiences shine through. We want to see how much you care about providing exceptional service and making guests feel welcome.
Tailor Your CV:Make sure to customise your CV to highlight your previous experience in hospitality or similar roles. We love seeing how your skills align with what we’re looking for, so don’t be shy about showcasing your relevant achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at De Vere Horsley Estate
✨Show Your Passion for Guest Experiences
Make sure to express your enthusiasm for creating memorable guest experiences during the interview. Share specific examples from your past roles where you went above and beyond to ensure guests were happy. This will demonstrate that you truly understand the importance of exceptional customer service.
✨Brush Up on Your Communication Skills
Since effective communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to prepare answers to common interview questions, focusing on how you build relationships with guests and colleagues. Remember, a friendly and approachable attitude goes a long way!
✨Be Ready for Flexibility Questions
Given the flexible working hours required for this position, be prepared to discuss your availability. Think about how you can accommodate early, late, and weekend shifts, and convey your willingness to adapt. This shows that you're committed and ready to meet the demands of the job.
✨Familiarise Yourself with IT Software
While familiarity with Opera is advantageous, it’s not essential. However, showing that you’re tech-savvy and willing to learn new systems can set you apart. If you have experience with similar software, mention it! It’ll highlight your ability to pick up new tools quickly.
