At a Glance
- Tasks: Lead a team to create unforgettable guest experiences at De Vere Tortworth Court.
- Company: Join a renowned hospitality brand known for exceptional service and teamwork.
- Benefits: Enjoy a competitive salary, free meals, and exclusive discounts.
- Other info: Flexible shifts with great career progression opportunities and fun team events.
- Why this job: Be the friendly face that welcomes guests and makes their stay memorable.
- Qualifications: Experience in hospitality and strong communication skills are essential.
The predicted salary is between 28066 - 28066 £ per year.
Are you passionate about creating memorable guest experiences? Join our team as a Reception Supervisor at De Vere Tortworth Court and play a crucial role in ensuring our guests' expectations are not only met but exceeded.
Responsibilities
- Lead by example and be the friendly face that greets our guests, making them feel welcome from the moment they arrive.
- Ensure all shifts are supervised efficiently and all Reception duties are carried out to the agreed Company and Hotel Standards of Performance.
- Support the Front of House Manager in the recruitment, induction, training and development of the Reception team.
- This is a full-time position that requires flexibility in working hours, including early shifts (7am-3:30pm), late shifts (2:30pm-11:00pm), and middle shifts (10am-6:30pm), which will include weekends on a rota basis.
What We Look For
- Previous experience in the hospitality industry or a similar role, demonstrating your ability to provide exceptional guest service – knowledge of Opera is desirable but not essential.
- Effective communication skills, experience of supporting and guiding colleagues, and the ability to build strong relationships with colleagues and guests.
- Punctuality and good personal presentation.
- Proficiency in using IT software; familiarity with Opera would be advantageous (training will be provided if needed).
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and become part of our dedicated team, delivering exceptional guest experiences every day.
Benefits
- £28,066 per year
- A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- Extra paid day off for your birthday, plus a £20 love to shop voucher
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice, plus rewards for long service milestones
- Exclusive £50 colleague rates for overnight stays, plus a 50% discount on Food & Beverage
- 31 days holiday per year (increasing annually up to 33 days)
- Access to Exclusively Yours Benefits portal with discounts on retail, travel, and leisure
- Career progression opportunities, including Apprenticeship programmes and study support
- Employee Assistance Programme, Hospitality Action, providing 24/7 health and wellbeing support including free counselling
- Wagestream for instant access to pay
- You Are De Vere monthly recognition program and annual colleague recognition event
- Regular team appreciation events, including Christmas and Summer parties
- Company Life Assurance for financial security
Reception Supervisor in Wotton-under-Edge employer: De Vere Beaumont Estate
De Vere Tortworth Court is an exceptional employer that prioritises creating memorable guest experiences while fostering a supportive and dynamic work environment. With competitive benefits such as a share of the hotel service charge, complimentary leisure facilities, and extensive career progression opportunities, employees are encouraged to grow and thrive within the hospitality industry. Our warm and genuine culture, combined with regular team appreciation events and a focus on employee wellbeing, makes De Vere a fantastic place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Reception Supervisor in Wotton-under-Edge
✨Tip Number 1
Get to know the company culture! Before your interview, check out De Vere's social media and website. This will help you understand their values and how you can fit in, making it easier to connect with the team during your chat.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your previous experience in hospitality and how you can create those memorable guest experiences they’re after.
✨Tip Number 3
Dress to impress! Make sure you look the part when you show up for your interview. A smart appearance not only boosts your confidence but also shows that you respect the role and the company.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Reception Supervisor in Wotton-under-Edge
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for creating memorable guest experiences shine through in your application. We want to see how you can bring warmth and genuine care to our team!
Tailor Your CV:Make sure your CV highlights your previous experience in hospitality or similar roles. We love seeing how you've provided exceptional guest service in the past, so don’t hold back!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate a well-structured application that gets straight to the heart of why you’d be a great fit for us.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at De Vere Tortworth Court!
How to prepare for a job interview at De Vere Beaumont Estate
✨Know the Company and Role
Before your interview, take some time to research De Vere Tortworth Court. Understand their values, mission, and what makes them unique in the hospitality industry. This will help you tailor your answers and show that you're genuinely interested in the role of Reception Supervisor.
✨Showcase Your Guest Service Skills
As a Reception Supervisor, exceptional guest service is key. Prepare examples from your previous experience where you went above and beyond for guests. Highlight how you anticipate needs and create memorable experiences, as this aligns perfectly with what they’re looking for.
✨Demonstrate Leadership Qualities
Since the role involves leading a team, be ready to discuss your leadership style. Share specific instances where you've supported or guided colleagues, and how you’ve contributed to a positive team environment. This will show that you can effectively manage and motivate the Reception team.
✨Prepare for Shift Flexibility Questions
Given the varied shift patterns, be prepared to discuss your availability and flexibility. Show that you understand the demands of the role and are willing to adapt. This demonstrates your commitment and readiness to meet the needs of the hotel and its guests.
