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- Tasks: Greet guests, manage bookings, and ensure a 5-star spa experience.
- Company: Join De Vere Cotswold Water Park, a leader in hospitality and wellness.
- Benefits: Enjoy flexible shifts, free meals, gym access, and discounts on various activities.
- Why this job: Be part of a supportive team that values warmth and exceptional service.
- Qualifications: A friendly attitude, great phone skills, and organisational abilities are essential.
- Other info: Training provided to enhance your knowledge of spa treatments.
Are you looking for a receptionist role? Do you have a keen interest in spa and wellness?
As a Spa Receptionist at De Vere Cotswold Water Park in SPA 6, you\’ll be the friendly face greeting our guests and making them feel welcome from the moment they arrive. Your mission is to provide exceptional customer service, handle guest requests efficiently, and go above and beyond to ensure our Spa guests and members have a 5-star experience.
Training will be provided to help you understand all spa treatments and services, enabling you to answer enquiries efficiently. A keen interest in spa and wellness will enhance your enjoyment of this role.
What we look for in a Spa Receptionist:
- A warm and welcoming approach with the ability to deliver high standards of customer service
- An excellent telephone manner
- Great organizational skills to manage the Spa Therapist’s schedules
Above all, if you share our values of being warm, genuine, anticipating guest needs, and paying attention to every detail, we invite you to join our team at De Vere and deliver exceptional guest experiences every day.
Benefits
The Pay & Benefits:
At De Vere, we pay attention to thoughtful details that inspire loyalty among our colleagues. We are proud to offer the following benefits for the role of Spa Receptionist:
- £12.21 per hour
- Varied shift patterns and contracts to suit your lifestyle; we operate 24/7, offering flexible shifts
- Paid holiday allowance based on hours worked
- Free meals on duty in our colleague dining facilities
- Complimentary use of Leisure Club facilities to stay in shape, saving on gym memberships
- Access to our Exclusively Yours Benefits portal with discounts on retail, travel, and leisure activities
- Opportunities for career progression, including Apprenticeship programmes and study support
- Employee Assistance Programme with 24/7 health and wellbeing support, including free counselling
- Financial wellbeing support via Wagestream, offering instant access to your pay
- A supportive team with regular appreciation events, including Christmas and Summer parties
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Spa Receptionist employer: De Vere Beaumont Estate
Contact Detail:
De Vere Beaumont Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Spa Receptionist
✨Tip Number 1
Familiarise yourself with the spa and wellness industry. Research common treatments and services offered at spas, as this knowledge will help you engage with guests and answer their queries confidently.
✨Tip Number 2
Practice your customer service skills. Role-play scenarios where you greet guests, handle requests, and manage complaints. This will prepare you to create a warm and welcoming atmosphere that aligns with the values of De Vere.
✨Tip Number 3
Showcase your organisational skills by creating a mock schedule for spa therapists. This will demonstrate your ability to manage appointments effectively, which is crucial for the role of a Spa Receptionist.
✨Tip Number 4
Network with professionals in the spa and wellness field. Attend local events or join online forums to connect with others who share your interests. This can provide valuable insights and potentially lead to job opportunities.
We think you need these skills to ace Spa Receptionist
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Spa Receptionist position. Understand the key responsibilities and the qualities that De Vere is looking for in a candidate.
Tailor Your CV: Highlight your customer service experience and any relevant skills related to the spa and wellness industry. Make sure to include examples of how you've provided exceptional service in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the spa and wellness sector. Mention why you want to work at De Vere specifically and how your values align with theirs, particularly in delivering a warm and genuine guest experience.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for a role that involves managing guest experiences.
How to prepare for a job interview at De Vere Beaumont Estate
✨Show Your Passion for Wellness
Make sure to express your genuine interest in spa and wellness during the interview. Share any personal experiences or knowledge you have about spa treatments, as this will demonstrate your enthusiasm for the role.
✨Demonstrate Exceptional Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet a guest's needs, as this aligns with the company's values.
✨Practice Your Telephone Etiquette
Since an excellent telephone manner is crucial for this role, practice answering calls in a friendly and professional tone. You might even want to role-play common scenarios with a friend to build your confidence.
✨Be Organised and Detail-Oriented
Think of ways to showcase your organisational skills during the interview. Discuss how you manage schedules or handle multiple tasks efficiently, as these are key attributes for a Spa Receptionist.
