At a Glance
- Tasks: Lead the team in creating unforgettable guest experiences and support management tasks.
- Company: Join De Vere, a vibrant hospitality brand focused on exceptional service.
- Benefits: Competitive salary, free meals, gym access, and generous holiday allowance.
- Other info: Enjoy flexible shifts, career progression, and fun team events.
- Why this job: Make a real impact on guest satisfaction while developing your management skills.
- Qualifications: Hospitality experience and strong communication skills are essential.
The predicted salary is between 30257 - 30257 £ per year.
Are you ready to take the lead in delivering exceptional guest experiences as an Assistant Reception Manager? Your mission is to ensure guests' expectations are not only met but exceeded throughout their stay. From extending a warm welcome to efficiently handling guest requests, you'll be a driving force behind the team consistently delivering unforgettable experiences that leave a lasting impression.
You will also support the Front of House Manager with a variety of tasks and training activities which will in turn develop your management skills and experience to ensure the smooth running of the department. In this role you’ll continually learn and develop, have access to industry leading training and have the opportunity to develop your career with De Vere!
This is a full-time role that involves working a mixture of shifts to include early shifts from 7am-3:30pm, late shifts from 14:30pm-23:00pm and middle shifts from 9am – 17.30pm – to include weekends on a rota basis.
Your Skills and Experience
- You will have hospitality experience and a track record of delivering outstanding guest service in a similar role.
- You have effective communication skills and are able to build strong relationships with your colleagues and establish a genuine rapport with guests.
- You embrace technology with confidence and are proficient using IT software. Familiarity with Opera would be advantageous, but is not mandatory as training will be provided.
If you share our values of being graciously warm, having a genuine approach, anticipating guest needs, and considering every detail, we invite you to join De Vere and contribute to creating memorable moments for our valued guests.
Benefits
- £30,257 per year.
- Upselling bonus incentive scheme.
- Free meals on duty in our colleague dining facilities.
- Complimentary use of the Leisure Club facilities.
- An extra paid day off for your birthday, along with a £20 love to shop voucher.
- Varied shift patterns and contracts available to suit your lifestyle.
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice.
- £50 colleague rates for overnight stays at De Vere properties, with a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days).
- Venue closure over the Christmas period.
- Access to our Apprenticeship programmes and study support.
- Employee Assistance Programme providing 24/7 health and wellbeing support.
- Wagestream financial wellbeing platform for instant access to your pay.
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event.
- Subsidised travel options to support your journey to or from work.
- Regular team appreciation events, including memorable Christmas and Summer parties.
- Company Life Assurance scheme.
Assistant Reception Manager — Guest Experience Lead in South Cerney employer: De Vere Beaumont Estate
De Vere is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture where every colleague is valued. With competitive pay, extensive benefits including complimentary leisure facilities, generous holiday allowances, and a commitment to career development through training and apprenticeship programmes, De Vere ensures that employees not only thrive in their roles but also enjoy a fulfilling work-life balance. Join us in creating memorable guest experiences while being part of a supportive and fun-loving team that celebrates your achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager — Guest Experience Lead in South Cerney
✨Tip Number 1
Get to know the company culture before your interview. Check out De Vere's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! As an Assistant Reception Manager, you'll need to build strong relationships with guests and colleagues. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with hospitality software like Opera, even if you haven't used it before. Mentioning your willingness to learn and adapt can really impress during the interview.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the De Vere family and ready to contribute to those unforgettable guest experiences.
We think you need these skills to ace Assistant Reception Manager — Guest Experience Lead in South Cerney
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. Share specific examples from your past roles where you went above and beyond to make a guest's stay memorable.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Assistant Reception Manager role. Mention any relevant hospitality experience and your ability to build strong relationships with guests and colleagues.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. This will help us quickly see how you fit into our team and understand your communication skills.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us promptly and you’ll have access to all the latest updates about the role and our company.
How to prepare for a job interview at De Vere Beaumont Estate
✨Know the Guest Experience Inside Out
Before your interview, dive deep into what exceptional guest experiences mean to the company. Familiarise yourself with their values and how they translate into daily operations. Be ready to share examples from your past roles where you went above and beyond for guests.
✨Showcase Your Communication Skills
As an Assistant Reception Manager, effective communication is key. Prepare to demonstrate your ability to build rapport with both guests and colleagues. Think of specific instances where your communication skills made a difference in resolving issues or enhancing guest satisfaction.
✨Embrace Technology with Confidence
Since familiarity with IT software is important, brush up on any relevant systems you’ve used before. If you have experience with Opera or similar platforms, mention it! Even if you haven’t, express your eagerness to learn and adapt to new technologies during the interview.
✨Prepare for Shift Patterns Discussion
Given the varied shift patterns, be ready to discuss your availability and flexibility. Show that you understand the demands of the role and are willing to accommodate the needs of the team. This will demonstrate your commitment to being a reliable team player.
