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- Tasks: Lead a team to create unforgettable guest experiences at De Vere Wokefield Estate.
- Company: Join a vibrant hotel known for its exceptional guest relations.
- Benefits: Enjoy a competitive salary, free meals, and exclusive discounts.
- Why this job: Make a real impact on guest satisfaction while developing your career.
- Qualifications: Experience in guest relations with strong interpersonal skills required.
- Other info: Flexible shifts, great perks, and a fun team culture await you!
The predicted salary is between 35000 - 35000 £ per year.
Ready to take the next step in your guest relations career? Join De Vere Wokefield Estate in Mortimer as a Senior Guest Relations Manager, where you’ll play a key role in shaping the guest experience while supporting and leading a small team. In this role, you’ll act as a senior host within the hotel, building strong relationships with guests and ensuring every stay is memorable.
You’ll oversee the day-to-day running of the Guest Relations function, managing and supporting two Guest Relations Managers and working closely with the Rooms Division Director. You’ll also take ownership of guest feedback and reputation, using insight to drive improvements and help enhance the hotel’s TrustYou score. This is a full-time role working a mixture of early, late and weekend shifts in line with business needs.
What You’ll Be Doing
- Act as a visible and welcoming presence within the hotel
- Support and guide the Guest Relations team in delivering exceptional service
- Build strong relationships with guests and handle feedback and escalations
- Monitor reviews and feedback, identifying trends and opportunities to improve
- Work closely with other departments to enhance the overall guest journey
What We’re Looking For
- Experience in guest relations or front office, ideally at a supervisory level
- A natural host with strong interpersonal skills
- Confidence supporting or leading a small team
- A proactive approach and passion for delivering great guest experiences
If you’re ready to step into a more senior role and make a real impact on the guest experience, we’d love to hear from you.
Benefits
- £35,000 per year
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- Extra paid day off for your birthday, along with a £20 love to shop voucher
- Varied shift patterns and contracts available
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties
- 50% discount on Food & Beverage
- 31 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme providing 24/7 health and wellbeing support
- Wagestream financial wellbeing platform
- Monthly colleague recognition programme
- Regular team appreciation events
- Company Life Assurance scheme
Senior Guest Relations Manager in Reading employer: De Vere Beaumont Estate
Contact Detail:
De Vere Beaumont Estate Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Guest Relations Manager in Reading
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on De Vere Wokefield Estate. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their guest relations family.
✨Tip Number 2
Practice your hosting skills! Since you'll be acting as a senior host, think about how you can demonstrate your interpersonal skills during the interview. Share stories about how you've built strong relationships with guests in the past and how you handled feedback like a pro.
✨Tip Number 3
Be proactive! Show them that you’re not just waiting for things to happen. Bring ideas to the table on how to enhance the guest experience or improve the hotel's TrustYou score. This will highlight your passion for delivering exceptional service and your readiness to take on a leadership role.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. By applying directly, you’ll have a better chance of standing out and showing us that you’re serious about joining the De Vere team.
We think you need these skills to ace Senior Guest Relations Manager in Reading
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for guest relations and what makes you a natural host.
Tailor Your Application: Make sure to tailor your application to the Senior Guest Relations Manager role. Highlight your relevant experience and how it aligns with the responsibilities mentioned in the job description. We love seeing how you can make an impact!
Be Specific About Your Achievements: Don’t just list your duties; share specific achievements that demonstrate your skills in guest relations. Whether it’s improving guest feedback scores or leading a successful team, we want to know how you’ve made a difference.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our fantastic team at De Vere Wokefield Estate!
How to prepare for a job interview at De Vere Beaumont Estate
✨Know the Guest Experience Inside Out
Before your interview, dive deep into what makes a memorable guest experience. Familiarise yourself with De Vere Wokefield Estate's offerings and think about how you can enhance them. Be ready to share specific examples from your past roles where you’ve successfully improved guest satisfaction.
✨Showcase Your Leadership Skills
As a Senior Guest Relations Manager, you'll be leading a team. Prepare to discuss your leadership style and provide examples of how you've supported or guided teams in the past. Highlight any experiences where you’ve resolved conflicts or motivated your team to deliver exceptional service.
✨Be Ready for Feedback Discussions
Since this role involves handling guest feedback, come prepared to talk about how you’ve managed feedback in previous positions. Think of instances where you turned negative feedback into positive outcomes and how you used insights to drive improvements.
✨Connect with the Company Culture
De Vere values a fun and supportive work environment. Research their culture and be ready to discuss how you align with it. Share your thoughts on team appreciation events or how you would contribute to a positive atmosphere within the hotel.