At a Glance
- Tasks: Lead the Front of House teams to create unforgettable guest experiences.
- Company: Join De Vere, a vibrant hospitality brand focused on team spirit and guest satisfaction.
- Benefits: Enjoy competitive pay, bonuses, free meals, and exclusive discounts.
- Other info: Great career progression opportunities and a fun, supportive team environment.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in hospitality management and excellent communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Are you an experienced Front of House Manager looking for your next opportunity in hospitality? As Front of House Manager, you will lead the Reception, Nights and Guest Relations teams, ensuring a warm, seamless and consistent guest experience from arrival to departure. You will be responsible for setting clear standards across the department, while supporting and developing your team to deliver efficient, high-quality service. Working closely with the leadership team, you will oversee day-to-day operations and ensure strong commercial performance, including managing payroll, controlling costs and identifying opportunities to improve both service and revenue. This is a hands-on role where calm leadership, presence on the floor and strong attention to detail are essential.
What You’ll Bring
- Strong commercial awareness with the ability to manage payroll, departmental costs and revenue opportunities effectively
- Excellent communication and interpersonal skills, with the ability to build strong relationships with colleagues, stakeholders and guests
- Experience using hotel PMS systems, ideally Opera Cloud
- Proven experience handling guest complaints and service recovery in a professional, solution-focused manner
Benefits
At De Vere we pay attention to the thoughtful details that inspire the loyalty of our permanent colleagues. That’s why we are proud to offer the following benefits for the role of Front of House Manager:
- Competitive salary
- Bonus Incentive Scheme with the opportunity to earn up to 10% of salary based on business performance
- A share of the Hotel Service Charge to help boost your earnings and reward you for the service you deliver
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- An extra paid day off for your birthday, along with a £20 love to shop voucher
- An annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties, with a fantastic 50% discount on Food & Beverage
- 33 days holiday each year
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme, providing 24/7 health and wellbeing support, including free counselling
- Stream, our financial wellbeing platform, granting you instant access to your pay when you need it
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event
- Regular team appreciation events, including memorable Christmas and Summer parties
- Company Life Assurance scheme, ensuring financial security for your loved ones
Front of House Manager employer: De Vere Beaumont Estate
At De Vere, we pride ourselves on being an exceptional employer, offering a vibrant work culture that prioritises both personal and professional growth. As a Front of House Manager, you will enjoy competitive pay, generous benefits including bonus incentives, and a supportive team environment that celebrates your achievements and milestones. With access to career progression opportunities and a commitment to employee wellbeing, De Vere is the perfect place for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local meet-ups. The more people you know, the better your chances of landing that Front of House Manager role.
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for hospitality shine through. Share stories about your experiences and how you've handled guest complaints or improved service – it’ll make you memorable!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to hotels and restaurants directly, even if they’re not advertising for a Front of House Manager. A friendly email or call can open doors you didn’t even know existed.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly shows your enthusiasm. Plus, it’s a great way to ensure your application gets the attention it deserves. Let’s get you that dream job!
We think you need these skills to ace Front of House Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Front of House Manager role. Highlight your experience in hospitality, especially any leadership roles you've had. We want to see how you’ve set standards and developed teams in previous positions!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about hospitality and how your skills align with our needs. Don’t forget to mention your commercial awareness and experience with guest relations.
Showcase Your Communication Skills:Since this role requires excellent communication, make sure your application reflects that. Use clear, concise language and demonstrate your interpersonal skills through examples of past experiences where you built strong relationships.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to see all the details about the role and our amazing benefits!
How to prepare for a job interview at De Vere Beaumont Estate
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hospitality industry and the specific role of a Front of House Manager. Brush up on your knowledge of hotel PMS systems like Opera Cloud, as well as common guest complaints and service recovery strategies. This will show that you’re not just interested in the job, but that you’re prepared to excel in it.
✨Showcase Your Leadership Skills
As a Front of House Manager, calm leadership is key. Prepare examples from your past experiences where you successfully led a team or resolved conflicts. Highlight how you set clear standards and supported your team to deliver high-quality service. This will demonstrate your ability to manage and inspire others effectively.
✨Communicate Like a Pro
Excellent communication is crucial in this role. Practice articulating your thoughts clearly and confidently. During the interview, focus on building rapport with your interviewers by actively listening and engaging in conversation. This will reflect your interpersonal skills and ability to build strong relationships with colleagues and guests.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think about situations where you had to handle guest complaints or improve service efficiency. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to showcase your thought process and outcomes effectively.
