At a Glance
- Tasks: Lead the team in creating unforgettable guest experiences and support management tasks.
- Company: Join De Vere, a vibrant hospitality brand focused on exceptional service.
- Benefits: Competitive salary, free meals, gym access, and generous holiday allowance.
- Other info: Enjoy flexible shifts, career progression, and fun team events.
- Why this job: Make a real impact on guest satisfaction while developing your management skills.
- Qualifications: Hospitality experience and strong communication skills are essential.
The predicted salary is between 30257 - 30257 £ per year.
Are you ready to take the lead in delivering exceptional guest experiences as an Assistant Reception Manager? Your mission is to ensure guests' expectations are not only met but exceeded throughout their stay. From extending a warm welcome to efficiently handling guest requests, you'll be a driving force behind the team consistently delivering unforgettable experiences that leave a lasting impression.
You will also support the Front of House Manager with a variety of tasks and training activities which will in turn develop your management skills and experience to ensure the smooth running of the department. In this role you’ll continually learn and develop, have access to industry leading training and have the opportunity to develop your career with De Vere!
This is a full-time role that involves working a mixture of shifts to include early shifts from 7am-3:30pm, late shifts from 14:30pm-23:00pm and middle shifts from 9am – 17.30pm – to include weekends on a rota basis.
Your Skills and Experience
- You will have hospitality experience and a track record of delivering outstanding guest service in a similar role.
- You have effective communication skills and are able to build strong relationships with your colleagues and establish a genuine rapport with guests.
- You embrace technology with confidence and are proficient using IT software. Familiarity with Opera would be advantageous, but is not mandatory as training will be provided.
If you share our values of being graciously warm, having a genuine approach, anticipating guest needs, and considering every detail, we invite you to join De Vere and contribute to creating memorable moments for our valued guests.
Benefits
- £30,257 per year
- Upselling bonus incentive scheme
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- An extra paid day off for your birthday, along with a £20 love to shop voucher.
- Varied shift patterns and contracts available to suit your lifestyle.
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice.
- £50 colleague rates for overnight stays at De Vere properties, accompanied by a fantastic 50% discount on Food & Beverage.
- 31 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period allowing you time off to enjoy the festive season.
- Access to our Apprenticeship programmes and study support.
- Employee Assistance Programme, providing 24/7 health and wellbeing support, including free counselling.
- Wagestream, our financial wellbeing platform, granting you instant access to your pay when you need it.
- Monthly colleague recognition programme, culminating in an exciting annual colleague recognition event.
- Subsidised travel options to support your journey to or from work.
- Regular team appreciation events, including memorable Christmas and Summer parties.
- Company Life Assurance scheme, ensuring financial security for your loved ones.
Assistant Reception Manager — Guest Experience Lead employer: De Vere Beaumont Estate
De Vere is an exceptional employer that prioritises the growth and well-being of its team members, offering a vibrant work culture where every colleague is valued. With competitive pay, extensive benefits including complimentary leisure facilities, generous holiday allowances, and a commitment to career progression through training and apprenticeship programmes, De Vere ensures that employees not only thrive in their roles but also enjoy a fulfilling work-life balance. Join us in creating memorable guest experiences while being part of a supportive and fun-loving team that celebrates your achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager — Guest Experience Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing how you can exceed guest expectations.
✨Tip Number 3
Show off your personality! When you meet potential employers, let your genuine warmth and enthusiasm shine through. Remember, they’re looking for someone who can build strong relationships with guests and colleagues alike.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll be one step closer to joining a team that values your growth and development in the hospitality world.
We think you need these skills to ace Assistant Reception Manager — Guest Experience Lead
Some tips for your application 🫡
Show Your Passion for Guest Experience:When writing your application, let your enthusiasm for delivering exceptional guest experiences shine through. Share specific examples from your past roles where you went above and beyond to make a guest's stay memorable.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experience align with the Assistant Reception Manager role. Use keywords from the job description to demonstrate that you understand what we're looking for.
Keep It Professional Yet Friendly:While we love a casual vibe, remember to maintain a professional tone in your written application. Be friendly and approachable, just like we expect you to be with our guests!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. This way, your application will go straight to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at De Vere Beaumont Estate
✨Know the Guest Experience Inside Out
Before your interview, dive deep into what exceptional guest experiences mean. Familiarise yourself with common guest expectations and think of examples from your past roles where you exceeded these expectations. This will show your potential employer that you truly understand the essence of hospitality.
✨Showcase Your Communication Skills
Effective communication is key in this role. Prepare to discuss how you've built strong relationships with guests and colleagues in previous positions. Think of specific instances where your communication made a difference, whether it was resolving a guest issue or collaborating with your team.
✨Embrace Technology with Confidence
Since familiarity with IT software is important, brush up on any relevant systems you’ve used before. If you have experience with Opera or similar software, be ready to talk about it. If not, express your eagerness to learn and adapt quickly to new technologies.
✨Align with Their Values
De Vere values graciousness, genuine approaches, and attention to detail. Reflect on how your personal values align with theirs. Prepare anecdotes that demonstrate your warm approach to guest interactions and your ability to anticipate needs, as this will resonate well during the interview.
