At a Glance
- Tasks: Lead the team in creating unforgettable guest experiences and support management tasks.
- Company: Join De Vere, a vibrant hospitality brand focused on exceptional service.
- Benefits: Competitive salary, free meals, gym access, and generous holiday allowance.
- Other info: Enjoy flexible shifts, career progression, and fun team events.
- Why this job: Develop your management skills while making guests feel special every day.
- Qualifications: Hospitality experience and strong communication skills are essential.
The predicted salary is between 30257 - 30257 £ per year.
Are you ready to take the lead in delivering exceptional guest experiences as an Assistant Reception Manager? As the Assistant Reception Manager your mission is to ensure guests' expectations are not only met but exceeded throughout their stay. From extending a warm welcome to efficiently handling guest requests, you'll be a driving force behind the team consistently delivering unforgettable experiences that leave a lasting impression.
You will also support the Front of House Manager with a variety of tasks and training activities, which will develop your management skills and experience to ensure the smooth running of the department. In this role you’ll continually learn and develop, have access to industry leading training and have the opportunity to develop your career with De Vere! This is a full‑time role that involves working a mixture of shifts: early shifts from 7 am to 3:30 pm, late shifts from 2:30 pm to 11:00 pm, and middle shifts from 9 am to 5:30 pm, with weekends on a rota basis.
Your Skills & Experience
- You will have hospitality experience and a track record of delivering outstanding guest service in a similar role.
- You have effective communication skills and are able to build strong relationships with your colleagues and establish a genuine rapport with guests.
- You embrace technology with confidence and are proficient using IT software.
- Familiarity with Opera would be advantageous, but is not mandatory as training will be provided.
If you share our values of being graciously warm, having a genuine approach, anticipating guest needs, and considering every detail, we invite you to join De Vere and contribute to creating memorable moments for our valued guests.
Benefits
- £30,257 per year
- Upselling bonus incentive scheme
- Free meals on duty in our colleague dining facilities
- Complimentary use of the Leisure Club facilities
- Extra paid day off for your birthday, along with a £20 love to shop voucher
- Varied shift patterns and contracts available
- Annual complimentary 2-night stay with dinner in a De Vere property of your choice
- £50 colleague rates for overnight stays at De Vere properties
- 50% discount on Food & Beverage
- 31 days holiday each year (increasing annually up to 33 days)
- Venue closure over the Christmas period
- Access to our Apprenticeship programmes and study support
- Employee Assistance Programme providing 24/7 health and wellbeing support
- Wagestream financial wellbeing platform
- Monthly colleague recognition programme, You Are De Vere
- Subsidised travel options
- Regular team appreciation events
- Company Life Assurance scheme
Assistant Reception Manager employer: De Vere Beaumont Estate
De Vere is an exceptional employer that prioritises the well-being and development of its team members. With a strong focus on delivering outstanding guest experiences, employees benefit from comprehensive training, varied shift patterns, and generous perks such as complimentary leisure club access and annual stay rewards. The supportive work culture fosters growth and recognition, making it an ideal place for those seeking a fulfilling career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Reception Manager
✨Tip Number 1
Get to know the company culture before your interview. Check out De Vere's social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As an Assistant Reception Manager, you'll need to build strong relationships with guests and colleagues. Try role-playing common scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 3
Show off your tech-savviness! Familiarise yourself with hospitality software like Opera, even if you haven't used it before. Mentioning your willingness to learn and adapt can really impress the hiring team.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Assistant Reception Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience:Make sure to highlight your relevant experience in hospitality. We’re looking for someone who can deliver outstanding guest service, so share specific examples of how you've done this in previous roles.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of your skills and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity as an Assistant Reception Manager.
How to prepare for a job interview at De Vere Beaumont Estate
✨Know the Company
Before your interview, take some time to research De Vere. Understand their values, mission, and what sets them apart in the hospitality industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Guest Service Skills
As an Assistant Reception Manager, delivering outstanding guest service is key. Prepare specific examples from your past experiences where you went above and beyond for guests. This will demonstrate your ability to meet and exceed expectations, which is crucial for this role.
✨Practice Effective Communication
Since effective communication is a must-have skill, practice articulating your thoughts clearly and confidently. You might even want to do a mock interview with a friend or family member to get comfortable discussing your experiences and how they relate to the job.
✨Embrace Technology
Familiarise yourself with common hospitality software, especially if you have experience with Opera. If you don’t, that’s okay! Just express your willingness to learn and adapt to new technologies during the interview. Showing confidence in your tech skills can set you apart from other candidates.
