At a Glance
- Tasks: Lead customer service operations and manage the lifecycle of customer orders.
- Company: Join De Nora, a global leader in innovative technologies for industrial processes.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic work environment in Tamworth, Birmingham with a focus on diversity and inclusion.
- Why this job: Make a real impact by ensuring customer satisfaction and driving repeat business.
- Qualifications: 5+ years in customer service or inside sales with strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
De Nora is an Italian multinational company, listed on the Euronext Milan stock exchange, a global provider of innovative technologies and solutions, and is recognized as a partner of choice for significant industrial electrochemical processes.
Since its foundation in 1923, De Nora has been driven by the philosophy of continual improvement.
Today, it is the world’s largest supplier of high-performing catalytic coatings and insoluble electrodes for electrochemical and industrial applications.
It is also a leading supplier of equipment, systems, and processes for water disinfection and filtration.
De Nora is committed to developing unconventional solutions to achieve the energy transition to decarbonization, the green hydrogen economy, and clean water for everyone.
Watch the video to discover more: https://youtu. be/vmkv0tu Qv Kc
About the role
We're seeking an experienced Customer Care professional to lead our service operations across our UK market — managing the full lifecycle of customer orders, technical support delivery, and aftermarket sales for complex industrial equipment.
In this mid-to-senior position, you'll be the operational backbone connecting our customers, engineering teams, and finance — ensuring every project runs smoothly from quotation through installation and beyond.
You'll own customer relationships, drive repeat business and upselling, maintain critical data accuracy across SAP and Salesforce, and own KPIs that directly impact customer satisfaction and revenue.
Main Tasks and Responsibilities
The key duties of the role are
- Providing service quotations and follow up to obtain orders.
- Promotion of Aftermarket Sales, timely quotations and routing the required technical support
- Organisation, Prioritisation, and processing of Incoming customer Orders for parts & service visits whilst combining scheduling for service engineers.
- Follow up calls and re-new/replacement of contracts, obtaining repeat orders and upselling.
- Inputting of data into SAP Package.
- Data input and administration of Salesforce CRM system
- Process and distribution of stock and progress chasing service purchase requisitions to meet required deadlines
- Maintaining records, filing and efficient methods of information retrieval.
- Internal liaison with colleagues to ensure timely ordering & fulfilment of stock / required parts are met.
- Regular processing of despatches paperwork through to finance dept. for Invoicing.
- Cash collection, reporting and chasing retrieval.
- Management and maintenance of all customer filing systems.
- Processing of Repair quotes & sub-contractor liaison
- Typing of letters, reports, and correspondence.
- Monitors cost variances standard costs against Customer Frameworks
- Scheduling of equipment deliveries to meet scheduled customer support team requirements
- Ensure customer satisfaction KPI’s are met
- In-depth Knowledge of SAP order processing and SPE+ for KPi reporting
- Familiar with Microsoft Office
- Working knowledge of CRM packages – e. g Salesforce
Experience
- 5+ years of experience in customer service, inside sales or an equivalent combination of education and experience,
- Strong verbal and written communications,
- Customer service skills,
- Continuous learner
- Fluent English,
- Strong attention to detail and ability to work with cross functional teams,
- Proficient use of PC, MS office, CRM system and SAP,
- Ability to overcome objections and deal effectively with rejection while remaining personable to internal/external customers,
- Confident, assertive and goal oriented
- Place of work : Tamworth, Birmingham, UK
We are an Equal Opportunity Employer and take pride of our diverse and inclusive environment.
We aim to attract and recruit individuals with diverse backgrounds, skills, and abilities, who will enhance the quality of our products and services and contribute to the Group’s success.
We are committed to prioritize talent, make people feel respected, appreciated, and free to fully express their potential.
Customer Care Specialist in Tamworth employer: De Nora
De Nora is an exceptional employer located in Tamworth, Birmingham, offering a dynamic work culture that prioritises diversity and inclusion. Employees benefit from robust professional development opportunities and the chance to make a meaningful impact in the water treatment sector, all while collaborating with a passionate team dedicated to innovative solutions. Join us to be part of a forward-thinking company that values your expertise and fosters growth.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Care Specialist in Tamworth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at De Nora. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like De Nora before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Care Specialist in Tamworth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to De Nora:Your cover letter is your chance to shine! Tell us why you want to work at De Nora specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at De Nora!
How to prepare for a job interview at De Nora
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
