At a Glance
- Tasks: Lead customer service operations and manage the lifecycle of complex industrial equipment orders.
- Company: Join De Nora, a global leader in innovative technologies for a sustainable future.
- Benefits: Competitive salary, career growth opportunities, and a chance to make a real impact.
- Other info: Work with cutting-edge technology in a company committed to sustainability.
- Why this job: Be the backbone of customer satisfaction and drive meaningful relationships in a dynamic environment.
- Qualifications: Experience in customer care and strong organisational skills are essential.
The predicted salary is between 29700 - 36300 £ per year.
De Nora is an Italian multinational company, listed on the Euronext Milan stock exchange, a global provider of innovative technologies and solutions, and is recognized as a partner of choice for significant industrial electrochemical processes.
Since its foundation in 1923, De Nora has been driven by the philosophy of continual improvement.
Today, it is the world’s largest supplier of high-performing catalytic coatings and insoluble electrodes for electrochemical and industrial applications.
It is also a leading supplier of equipment, systems, and processes for water disinfection and filtration.
De Nora is committed to developing unconventional solutions to achieve the energy transition to decarbonization, the green hydrogen economy, and clean water for everyone.
Watch the video to discover more: https://youtu. be/vmkv0tu Qv Kc About the role We're seeking an experienced Customer Care professional to lead our service operations across our UK market — managing the full lifecycle of customer orders, technical support delivery, and aftermarket sales for complex industrial equipment.
In this mid-to-senior position, you'll be the operational backbone connecting our customers, engineering teams, and finance — ensuring every project runs smoothly from quotation through installation and beyond.
You'll own customer relationships, drive repeat business and upselling, maintain critical data accuracy across SAP and Salesforce, and own KPIs that directly impact customer satisfaction and revenue.
Main Tasks and Responsibilities The key duties of the role are: Providing service quotations and follow up to obtain orders.
Promotion of Aftermarket Sales, timely quotations and routing the required technical support Organisation, Prioritisation, and processing of Incoming customer Orders for parts
Customer Care Specialist employer: De Nora
De Nora is an exceptional employer located in Tamworth, Birmingham, offering a dynamic work culture that prioritises diversity and inclusion. Employees benefit from robust professional development opportunities and the chance to make a meaningful impact in the water treatment sector, all while collaborating with a passionate team dedicated to innovative solutions. Join us to be part of a forward-thinking company that values your expertise and fosters growth.
