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- Tasks: Support diverse customers in our library with friendly guidance and exceptional service.
- Company: De Montfort University, located in vibrant Leicester city-centre.
- Benefits: Competitive pay, full training, and a supportive team environment.
- Why this job: Make a positive impact on students' experiences in a dynamic library setting.
- Qualifications: Passion for customer service and strong communication skills.
- Other info: Flexible hours on Sundays during term time, perfect for students.
The predicted salary is between 24685 - 28031 £ per year.
Employee Weekly Hours
6.00
Role
This role is based in the library at De Montfort University – in the middle of our vibrant Leicester city-centre campus. You will be an integral support to our diverse customers getting the most from their use of our library; providing practical help and guidance in a friendly way, in our busy study spaces. You will have a passion for delivering exceptional customer service, enjoy working with young adults and have first-class conversation skills. You will be proactive, self-motivated, well organised and be a great communicator, bringing a strong rapport and a warm smile to our role.
You may not have considered working in a library before, but if you are interested in delivering outstanding customer experience and providing a positive user experience to our diverse staff, students and visitors, then this is the role for you. You will receive full training on the day-to-day operation of the library and the tools needed to support students in navigating our collections, using our facilities and accessing our services.
Hours
6 hours on a Sunday (1pm – 7pm) – Term time only (34 weeks of the year).
Come and join our engaged and helpful team and support our busy and friendly library!
To view the Job Description and Person Specification please click here.
Contact
For more information about the role, please do not hesitate to get in touch with: Alison Augustus. email: alison.augustus@dmu.ac.uk
£24,685 to £28,031 per annum, pro-rata
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Information Assistant: Enquiry Services employer: De Montfort University
Contact Detail:
De Montfort University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Assistant: Enquiry Services
✨Tip Number 1
Get to know the library and its services before your interview. Familiarise yourself with the resources available and think about how you can help students navigate them. This will show your genuine interest in the role and help you stand out.
✨Tip Number 2
Practice your conversation skills! Since this role is all about delivering exceptional customer service, try role-playing common scenarios with friends or family. This will boost your confidence and prepare you for real-life interactions.
✨Tip Number 3
Show your passion for helping others during the interview. Share any relevant experiences where you've provided support or guidance, especially in a busy environment. This will highlight your proactive nature and ability to connect with diverse customers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our engaged and helpful team at De Montfort University.
We think you need these skills to ace Information Assistant: Enquiry Services
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering exceptional customer service. Share any experiences where you've helped others or created a positive experience, especially in busy environments like libraries.
Be Yourself: We want to get to know the real you! Use your own voice in your application. Don’t be afraid to show your personality and how you connect with young adults. A warm smile and a friendly tone can go a long way!
Highlight Relevant Skills: Make sure to mention your communication skills and organisational abilities. We’re looking for someone who can engage with our diverse customers effectively, so give examples of how you've done this in the past.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at De Montfort University
✨Know Your Library Stuff
Before the interview, brush up on your knowledge of library services and resources. Familiarise yourself with the types of support offered to students and how you can enhance their experience. This will show your genuine interest in the role and help you answer questions confidently.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've delivered exceptional customer service. Think about situations where you helped someone solve a problem or made their day better. This is key for the Information Assistant role, so be ready to share these stories!
✨Practice Your Communication
Since this role requires first-class conversation skills, practice speaking clearly and engagingly. You might want to do a mock interview with a friend or family member. Focus on being friendly and approachable, as that’s what the job is all about!
✨Bring Your Enthusiasm
Let your passion for helping others shine through during the interview. Be proactive in discussing why you want to work in a library and how you can contribute to creating a positive user experience. A warm smile and a positive attitude can go a long way!