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- Tasks: Lead and manage student casework, ensuring fairness and compliance with university policies.
- Company: De Montfort University, dedicated to supporting students throughout their journey.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Why this job: Shape a culture of improvement and transparency while making a real difference for students.
- Qualifications: Experience in handling complex student casework and strong leadership skills.
- Other info: Opportunity to influence institutional decision-making and enhance student services.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The Registry Services Directorate at De Montfort University (DMU) supports every stage of the student journey from registration through to graduation including the work of the Student Casework Services (SCS). We are seeking a dedicated and strategic individual with a passion for fair, consistent, and student-centred approaches to lead our Student Casework Services.
Responsibilities
In this pivotal role, you will oversee the management of all student casework, including complaints, appeals, academic misconduct, and disciplinary processes. As the primary contact with the Office of the Independent Adjudicator (OIA), you will ensure that all cases are handled within regulatory timelines and in line with the university’s policy. This is an exciting opportunity to help shape and embed a culture of continuous improvement, transparency, and learning in how we manage student cases. Key responsibilities include leading the operational delivery of the student casework function, managing key stakeholder relationships (including Legal, Security, and academic departments), and identifying opportunities to enhance our policies and practices. You will also produce and present reports on trends and outcomes to inform institutional decision making.
Qualifications
We are looking for a confident and empathetic professional with substantial experience in handling complex and sensitive student casework, ideally in a higher education environment. You will be skilled at interpreting regulations and ensuring fairness, while maintaining excellent standards of service delivery. Your ability to lead a high performing team, work collaboratively with academic and professional colleagues, and influence at all levels will be crucial to success in this role.
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Head of Student Casework employer: De Montfort University
Contact Detail:
De Montfort University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Student Casework
✨Tip Number 1
Network like a pro! Reach out to current or former employees at DMU through LinkedIn. A friendly chat can give us insider info on the culture and expectations, plus it shows our genuine interest in the role.
✨Tip Number 2
Prepare for the interview by diving deep into DMU's values and recent initiatives. We want to demonstrate that we’re not just a good fit for the role, but also for the university’s mission and vision.
✨Tip Number 3
Practice makes perfect! Mock interviews with friends or mentors can help us articulate our experience in handling student casework and showcase our leadership skills effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows that we’re serious about joining the team at DMU.
We think you need these skills to ace Head of Student Casework
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Student Casework role. Highlight your experience in handling student casework and your understanding of regulatory frameworks. We want to see how your skills align with our mission at DMU!
Showcase Your Leadership Skills: In your application, don’t forget to emphasise your ability to lead a team and manage stakeholder relationships. Share specific examples of how you've successfully influenced change or improved processes in previous roles. We love seeing real-life impact!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications and passion for the role.
Apply Through Our Website: We encourage you to submit your application through our official website. This ensures that your application is received directly by our team and allows us to process it efficiently. Plus, it’s super easy to do!
How to prepare for a job interview at De Montfort University
✨Know Your Stuff
Make sure you’re well-versed in the specifics of student casework, especially around complaints and appeals. Brush up on relevant regulations and policies at De Montfort University so you can speak confidently about how you would handle various scenarios.
✨Show Your Empathy
This role requires a strong sense of empathy and understanding. Prepare examples from your past experiences where you’ve successfully navigated sensitive situations with students. Highlight how your approach led to positive outcomes.
✨Engage with Stakeholders
Think about how you would manage relationships with key stakeholders like Legal and Security. Be ready to discuss your strategies for collaboration and how you would ensure everyone is on the same page when it comes to student casework.
✨Data-Driven Decisions
Since you'll be producing reports on trends and outcomes, come prepared to talk about how you’ve used data in previous roles to inform decision-making. Share specific examples of how your insights led to improvements in processes or policies.