At a Glance
- Tasks: Support employees with HR queries and enhance service delivery in a vibrant university environment.
- Company: Join De Montfort University, a multicultural hub focused on quality education and student experience.
- Benefits: Enjoy competitive pay, pension, annual leave, and a supportive work culture.
- Other info: Flexible part-time hours with opportunities for growth and development.
- Why this job: Make a real difference in people's lives while developing your HR skills in a dynamic setting.
- Qualifications: Customer service experience, understanding of HR processes, and a passion for helping others.
The predicted salary is between 26236 - 26236 £ per year.
De Montfort University (DMU) is an ambitious, globally-minded institution with a strong focus on delivering quality teaching and learning and a campus-wide focus on providing a sector-leading student experience. As a culturally rich university with a deep commitment to the public good, the DMU community strives to maintain a stimulating and inclusive environment where staff and students are able to thrive. The University prides itself as being a vibrant, multicultural hub of learning, creativity and innovation.
You will be joining the People Services Support (Hub) team who provide first line support to employees across DMU, triaging and resolving people related enquiries. Working as part of the wider People Services function, we collaborate closely with subject matter experts across the service to ensure colleagues receive a seamless, high quality, and people centred experience.
For this role, there is a range of hours available from 13 to 18.5 hours per week as a permanent job share arrangement. As a key member of the People Services Support Hub, the People Support Coordinator will act as the first point of contact for employees, internal and external stakeholders, providing clear, timely, and customer focused advice across a broad range of people related enquiries. As the front door to People Services, the role is central to delivering a responsive and high quality service through a variety of channels, including telephone, face to face and the self service ticketing system. The role operates on a rota to ensure consistent on campus service delivery. Approximately 80% of the role will be campus based, supporting a visible, accessible and high impact People Services presence.
Key responsibilities include:
- Own and resolve employee and manager enquiries end to end, ensuring timely, satisfactory outcomes, effective escalation where required, and adherence to service level agreements.
- Manage and continuously improve service delivery by analysing query trends and maintaining, creating and updating scripts, FAQs and People Services intranet pages to drive ongoing service improvement.
- Support and develop colleagues and processes, including coaching team members, handling complex escalations and maintaining HR records.
We’re seeking a detail oriented, customer focused People Support Coordinator who enjoys working in a fast paced, service led environment. You may bring experience from a customer facing HR or People Services role, along with a strong understanding of the employee lifecycle and the ability to interpret policies and translate them into clear, practical guidance, accessible to a wide range of colleagues. Experience in Higher Education or the public sector is desirable, as is familiarity with HR/SAP systems and to be CIPD qualified or working towards.
De Montfort University is committed to providing a working and learning environment that enriches lives, supports individuals to reach their full potential, and where everyone is treated with dignity and respect. As an educator and shaper of society, the university aims to role model positive behaviours both within the university and to reflect the diversity of the wider community. As such we welcome applications from all potential candidates.
People Support Coordinator (Leicester, GB, LE1 9BH) in Hathern employer: De Montfort University
As an Operations and Administration Officer at Gateway House, you will join a dynamic team dedicated to enhancing technical services for teaching and research. Our supportive work culture prioritises professional development, offering opportunities for continuous improvement and collaboration with both internal and external stakeholders. With a commitment to health and safety, we foster an environment where your contributions are valued, making it an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land People Support Coordinator (Leicester, GB, LE1 9BH) in Hathern
✨Get Involved in Local HR Events
Check out local HR networking events or workshops in your area. These are great opportunities to meet industry professionals, learn about the latest trends in human resources, and potentially get leads on part-time roles like the one at De Montfort University.
✨Join HR Communities Online
Platforms like SHRM Connect or HR-specific LinkedIn groups are gold mines for job leads and industry discussions. Engaging in conversations can put your name out there and might just catch the eye of someone from De Montfort University looking for a part-time star!
✨Utilise University Career Services
If you're studying or have recently graduated, don’t forget about your university's career services. They often have contacts in the HR world that can help you score a part-time gig, plus you can access exclusive job boards!
✨Direct Applications Through Our Website
When you find the part-time role you're excited about, apply directly through our website. This not only shows your enthusiasm but also helps us streamline the hiring process. Make your application stand out with a tailored approach!
We think you need these skills to ace People Support Coordinator (Leicester, GB, LE1 9BH) in Hathern
Some tips for your application 🫡
Showcase Your People Skills:In human resources, it’s all about connecting with people. Make sure your CV highlights any relevant experience in recruitment, employee relations, or conflict resolution. If you’ve got any certifications in HR or related fields, don’t forget to flaunt them!
Tailor Your Cover Letter to Shine Bright:When applying for a part-time HR role at De Montfort University, your cover letter should reflect your motivation and enthusiasm for the position. Discuss your passion for people management and how you can contribute to their team, even on a part-time basis.
Demonstrate Flexibility and Availability:Since it's a part-time role, be clear in your application about your availability. HR often requires a balance of flexibility and commitment, so outline any existing commitments and how you plan to manage your time effectively.
Include Real-Life Examples:When describing your experience, use specific examples that illustrate your competency in HR tasks. Whether it’s handling employee onboarding or managing records, these anecdotes can make your application stand out to De Montfort University.
How to prepare for a job interview at De Montfort University
✨Know Your HR Basics Inside Out
As we're diving into a part-time HR role, let’s brush up on key HR concepts like recruitment processes, employment law, and employee engagement strategies. Prepare to explain how you've handled various HR scenarios in the past or how you'd approach them in the future – this shows you can hit the ground running!
✨Get Creative with Your HR Portfolio
Bring along a portfolio showcasing your HR projects, like recruitment plans or engagement activities you've designed. This isn't just for show; it helps us illustrate our hands-on experience and creativity, making us stand out to De Montfort University. Plus, it’s a tangible way to discuss our achievements!
✨Brush Up on Behavioural Interview Techniques
Expect a mix of traditional and behavioural interview questions. Prepare STAR answers (Situation, Task, Action, Result) on how you've resolved conflicts or improved team dynamics. Since HR is all about people, our ability to communicate effectively will be under the spotlight.
✨Show Flexibility and Enthusiasm
In a part-time HR role, demonstrating a flexible approach to working hours and responsibilities can make us more appealing to De Montfort University. Expressing our eagerness to learn and contribute to the team will demonstrate that we're not just filling a position, but genuinely excited to be part of their journey!
