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- Tasks: Conduct user research to enhance technology services for a diverse university community.
- Company: De Montfort University, a vibrant and inclusive institution focused on quality education.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Why this job: Shape the future of technology services while making a real impact on student experiences.
- Qualifications: Degree level education or equivalent experience in user-centred design and research.
- Other info: Join a dynamic team committed to collaboration, creativity, and community values.
The predicted salary is between 28000 - 36000 £ per year.
De Montfort University (DMU) is an ambitious, globally-minded institution with a strong focus on delivering quality teaching and learning and a campus-wide focus on providing a sector-leading student experience. As a culturally rich university with a deep commitment to the public good, the DMU community strives to maintain a stimulating and inclusive environment where staff and students are able to thrive. The University prides itself as being a vibrant, multicultural hub of learning, creativity and innovation.
Faculty/Directorate: Digital & Technology Services (D&T) provides technical support for business operations, teaching and learning facilities for staff and students across De Montfort University. D&T works alongside Faculties and Directories ensuring DMU has the right teaching and business technologies to continue to be a University at the leading edge. Some of the services D&T provides are:
- Providing the technological infrastructure for the University
- Developing and delivering IT projects aligned to University investment and strategic goals
- Service Desk telephone and application support for both staff and students
Role: As a User Research Specialist, you will shape the University’s technology services by designing and conducting research that captures the needs of our diverse community, including international, hybrid, remote, and mature students. You will collaborate with stakeholders to develop research strategies, source participants, and translate insights into actionable recommendations that inform service design and continuous improvement. Acting as an ambassador for user-centred design, you will facilitate research activities, apply best practices in usability and accessibility, and work closely with product teams to prioritise user needs. In doing so, you will uphold DMU’s values of collaboration, creativity, compassion, and community-mindedness, while supporting equality, environmental sustainability, and health and safety across the University.
Ideal candidate: The successful candidate will be educated to degree level or possess equivalent professional experience, with demonstrable expertise in user-centred design applied to digital products and services. They will have experience of delivering end-to-end user research within agile, multidisciplinary teams, using a range of qualitative and quantitative methods to inform evidence-based decision-making and service improvement, and will demonstrate strong analytical capability in synthesising research findings and communicating clear, accessible insights to diverse stakeholders. The postholder will evidence a commitment to customer-focused service delivery, continuous improvement, and inclusive practice within a diverse University community. Experience within the higher education sector and knowledge of ethical research principles, including relevant legal and regulatory considerations, are desirable. In alignment with DMU’s values, the successful candidate will work collaboratively, act with integrity and accountability, contribute to a respectful and inclusive environment, and demonstrate creativity and innovation, including the capacity to challenge established practices where appropriate.
De Montfort University is committed to providing a working and learning environment that enriches lives, supports individuals to reach their full potential, and where everyone is treated with dignity and respect. As an educator and shaper of society, the university aims to role model positive behaviours both within the university and to reflect the diversity of the wider community. As such we welcome applications from all potential candidates.
User Researcher (Leicester, GB, LE1 9BH) in Glenfield employer: De Montfort University
Contact Detail:
De Montfort University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher (Leicester, GB, LE1 9BH) in Glenfield
✨Tip Number 1
Network like a pro! Reach out to current or former employees at De Montfort University on LinkedIn. A friendly chat can give us insider info about the culture and what they really value in a User Researcher.
✨Tip Number 2
Prepare for the interview by diving deep into user-centred design principles. Brush up on your qualitative and quantitative research methods, and be ready to share examples of how you've used them to drive service improvement.
✨Tip Number 3
Showcase your passion for inclusivity and collaboration. During interviews, highlight experiences where you’ve worked with diverse teams or contributed to projects that prioritised user needs—this aligns perfectly with DMU’s values!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the DMU community and contributing to its vibrant environment.
We think you need these skills to ace User Researcher (Leicester, GB, LE1 9BH) in Glenfield
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience in user-centred design and any relevant projects you've worked on that align with DMU's values.
Showcase Your Research Skills: In your application, emphasise your expertise in both qualitative and quantitative research methods. Share specific examples of how you've used these skills to inform service improvements or decision-making in previous roles.
Communicate Clearly: When writing your application, keep it clear and concise. Use straightforward language to explain your insights and findings, as you'll need to communicate effectively with diverse stakeholders at DMU.
Apply Through Our Website: We encourage you to apply directly through our website. This ensures your application is received promptly and allows us to review your details efficiently. Plus, it’s super easy!
How to prepare for a job interview at De Montfort University
✨Know Your User Research Methods
Familiarise yourself with various user research methods, both qualitative and quantitative. Be ready to discuss how you've applied these techniques in past projects, especially in agile environments. This will show your expertise and ability to adapt to different research needs.
✨Showcase Your Analytical Skills
Prepare to demonstrate how you synthesise research findings into actionable insights. Bring examples of how your analysis has led to service improvements or informed design decisions. This will highlight your analytical capability and your commitment to evidence-based decision-making.
✨Emphasise Collaboration and Communication
Since the role involves working closely with stakeholders and product teams, be ready to share experiences where you've successfully collaborated on projects. Highlight your communication skills, especially in translating complex research into clear, accessible insights for diverse audiences.
✨Align with DMU's Values
Research De Montfort University's values and think about how your personal values align with theirs. Be prepared to discuss how you can contribute to a respectful and inclusive environment, and how you embody creativity and innovation in your work.
