At a Glance
- Tasks: Provide top-notch admin support and engage with students to enhance their experience.
- Company: Join the vibrant De Montfort Students' Union team.
- Benefits: Earn £12.71 per hour plus holiday pay while gaining valuable experience.
- Other info: Great opportunity for personal growth and networking on campus.
- Why this job: Make a difference in student life and develop your skills in a supportive environment.
- Qualifications: Must be a current DMU student with a passion for customer service.
The predicted salary is between 12.71 - 12.71 £ per hour.
You will work under the direction of a Membership Services Manager, to provide high-quality administrative support, deliver excellent customer service, assist with student engagement and outreach activities, and triage enquiries to ensure the efficient delivery of Membership Services across the Students' Union.
This opportunity is open exclusively to current De Montfort University (DMU) students. Applicants will be required to provide evidence of their current student status as part of the recruitment process.
Student Staff - Membership Services Administration Assistant in Leicester employer: De Montfort Students' Union
De Montfort Students' Union is an exceptional employer that fosters a vibrant and inclusive work culture, dedicated to enhancing student wellbeing and academic success. With a focus on professional development, employees are encouraged to grow through various training opportunities while enjoying a supportive environment that values collaboration and innovation. Located in the heart of Leicester, this role offers the unique advantage of engaging directly with students and making a meaningful impact on their university experience.
Contact Details:
De Montfort Students' Union Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Student Staff - Membership Services Administration Assistant in Leicester
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like De Montfort Students' Union and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at De Montfort Students' Union and let us see your personality shine through!
We think you need these skills to ace Student Staff - Membership Services Administration Assistant in Leicester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and De Montfort Students' Union.
Get Familiar with Our Brand:Before applying, take some time to learn about De Montfort Students' Union and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at De Montfort Students' Union
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress De Montfort Students' Union.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which De Montfort Students' Union will surely appreciate.
