Head of Global Account Management in City of Westminster

Responsibilities

• Strategic Leadership: Translate Malt\’s global strategy into actionable team priorities, territory mapping, and account allocations.
• Team Development: Manage, coach, and develop team members to elevate their global execution, ensuring a culture of high performance and accountability.
• Sales Governance: Lead rigorous forecasting reviews, ensuring deep MEDDIC discipline, pipeline quality, and impeccable CRM accuracy.
• Deal Strategy & Support: Partner with GAMs on complex negotiations and renewal strategies. You will join strategic client meetings to build rapport with Champions and secure access to Economic Buyers.
• Global Expansion: Oversee the deployment of Malt across different countries and entities, identifying and removing operational blockers to ensure contract revenue realization.
• Cross-Functional Orchestration: Act as the bridge between your team and Ops, Legal, Finance, and Product to approve commercial strategies for major global MSAs and RFPs.
• Performance Monitoring: Proactively identify risks in account health or pipeline and implement corrective actions to ensure targets are hit or exceeded.
• Insight Advocacy: Bring frontline client insights to the Executive Committee (ExCom) and Product teams to influence the future of the Malt platform.

Qualifications

• A minimum of 10 years of experience, with a proven ability to manage senior sales professionals and Global Account Managers (GAMs).
• Strong \”sales-first\” background with a proven track record of closing and managing massive, multi-million pound global enterprise accounts.
• Deep understanding of multi-country enterprise sales cycles, complex global procurement processes, and intricate renewal/expansion structures.
• Proven experience operating within a complex matrix organization, managing teams across international borders where success is interdependent.
• Experience handling international account consolidation and aligning bonuses or targets across multiple geographies.
• Deep experience in the Tech/SaaS sector; you understand the \”Malt model\” or similar platform-based economies.
• Proven track record in coaching GAMs, building team capabilities, and driving consistent high performance in a leadership capacity.
• Complete mastery of MEDDIC and Salesforce for forecasting accuracy and sales governance.
• Ability to provide strategic guidance on global opportunities and influence C-level stakeholders both internally and externally.
• Full professional fluency in English is mandatory. Proficiency in French, Spanish, German, Dutch, or Italian is a plus.
• Willingness to travel for key client meetings and international events.

About Malt

Join the Future of Work ! Malt is Europe\’s leading freelance marketplace, connecting over 850,000 talented freelancers with 90,000+ companies. Founded in 2013, we\’re transforming how work gets done through our tech-powered, human-centered platform. What makes us different: A diverse team of 600 Malters across 6 European countries, a culture that champions equality (50% of our Comex are women) and inclusive growth, backed by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPI. A mission to give everyone the freedom to work differently. Ready to help shape the future of work? Your next chapter starts here! At Malt we believe that Ambition is the Way, so all lists of missions and responsibilities are non-exhaustive. As the Head of Global Account Management, you will scale and lead a high-performing team in the UK. You will orchestrate complex, multi-country enterprise deals, ensuring Malt becomes the strategic partner for the world\’s largest organizations while navigating a matrix environment. Your mission is to coach and develop a team of Global Account Managers (GAMs) and National Account Managers (NAMs) to ensure exceptional revenue retention, renewal success, and aggressive growth across multinational accounts.