At a Glance
- Tasks: Support our Facilities Team with admin tasks and ensure excellent customer service.
- Company: Join De La Rue, a trusted partner to central banks and governments worldwide.
- Benefits: Enjoy 26 days leave, private health insurance, and a contributory pension scheme.
- Other info: Flexible working hours and opportunities for career growth await you!
- Why this job: Be part of a dynamic team making a real impact in a supportive environment.
- Qualifications: Strong admin skills and proficiency in Microsoft Office are essential.
The predicted salary is between 28800 - 43200 £ per year.
We are looking for an experienced Administrator to join our Facilities Team to support our Head Office site based in Basingstoke, Hampshire.
The successful candidate will have a proactive, customer-centred approach, and will support a small team covering a variety of administration tasks using Microsoft Office, as well as coordination of Agility which is our new Facilities Management system.
As part of the front of house team, this role will be a core part of our small Facilities team, ensuring an outstanding level of customer service to our visitors, employees and contractors that meets or exceeds their expectations.
Key Responsibilities
- Be the team’s first point of contact answering enquiries via the phone, email, and Teams.
- Support the Facilities department in delivering a consistent and efficient service across the site, including:
- Monitoring of all maintenance works, and ensuring records are kept up to date
- Booking contractors onto site, ensuring all paperwork is complete and up to date
- Maintain operational databases (training will be provided)
- Administering and supporting the purchase order process using SAP BYD, raising PO’s, goods receipting and sourcing quotes as and when required.
- Assist in emergency situations as fire warden to ensure employees, visitors and contractors exit the building safely. (Fire Warden training will be provided as a requirement of the role.)
- Cover reception and post room duties, as well as supporting the wider facilities team on other projects as and when required.
Contract type: Permanent
Working hours: Standard hours are Full Time (36.5 hrs per week (9am – 5:15pm Mon, 9am – 5pm Tues – Fri)). Part-time applications (minimum of 30 hours per week) may be considered.
Base location: Basingstoke Viables
Skills, Qualifications & Experience
- The successful applicant will be highly organised, proactive and will have excellent interpersonal and communicational skills.
- Strong administration experience is essential, with experience of Microsoft Office suite, Excel, Teams, Outlook and PowerPoint
- You will have a committed approach to both proactive and reactive duties, always working to ensure a positive “customer experience”.
- Self-motivated, able to work independently without direct supervision, and able to prioritise effectively.
About De La Rue
De La Rue is a leading commercial supplier of banknotes and a long-standing trusted partner to central banks and governments worldwide. Our products underpin the integrity of economies and trade, enabling businesses and citizens to participate securely in the global economy.
Benefits
- 26 days annual leave + bank holidays
- Contributory pension scheme (De La Rue pay 1.5x the employee’s contribution – employee contributions up to a maximum of 6%, with employer contributions up to a maximum of 9%)
- Private health insurance – No cost for single cover, subsidised rates for additional dependant cover
- Life assurance - 4x your annual salary
- Chance to buy or sell holiday as part of our Annual Leave Flexibility Scheme
- Cycle to Work Scheme
- Subsidised Gym Memberships
- Various other perks and Employee Assistance packages
- Enhanced family friendly policies (e.g., four weeks paid paternity leave)
We are an equal opportunities employer and welcome applications from all suitably qualified candidates. Please note that applications are reviewed on a rolling basis and therefore interviews may be held prior to the closing date for this vacancy.
***This position is located in Basingstoke, Hampshire. To be eligible for consideration, you must be authorised to work in the UK without company sponsorship***
De La Rue is committed to equality, diversity and inclusion. We aim to create a work environment where everyone feels valued, respected and supported. We welcome applications from all sections of the community and are committed to promoting diversity and inclusion in all aspects of our business.
Facilities Adminstrator in Basingstoke employer: De La Rue
De La Rue is an exceptional employer, offering a supportive and inclusive work environment in Basingstoke, Hampshire. With a strong focus on employee well-being, we provide generous benefits such as 26 days of annual leave, private health insurance, and enhanced family-friendly policies. Our commitment to professional growth and a proactive, customer-centred culture ensures that every team member can thrive and contribute meaningfully to our mission of supporting global economies.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Adminstrator in Basingstoke
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on De La Rue. Understand their values, products, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their Facilities Team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing an outstanding level of service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these during your interview!
✨Tip Number 3
Show off your organisational skills! As a Facilities Administrator, you'll need to juggle multiple tasks. Prepare to discuss how you prioritise your workload and keep everything running smoothly. Maybe even bring a planner or digital tool you use to stay organised!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for the role. So, don’t hesitate – get your application in and let’s get the ball rolling!
We think you need these skills to ace Facilities Adminstrator in Basingstoke
Some tips for your application 🫡
Show Off Your Skills:Make sure to highlight your strong administration experience and proficiency in Microsoft Office. We want to see how your skills align with the role, so don’t hold back!
Be Customer-Centric:Since this role is all about providing excellent customer service, share examples of how you've gone above and beyond for customers in your previous roles. We love a proactive approach!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention specific responsibilities from the listing that you’re excited about and how you can contribute to our Facilities Team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on our radar!
How to prepare for a job interview at De La Rue
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Facilities Administrator role. Familiarise yourself with the key responsibilities mentioned in the job description, like supporting the team and managing maintenance records. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share examples of how you've handled customer enquiries or resolved issues in the past. Think of specific situations where you went above and beyond to ensure a positive experience for visitors or colleagues.
✨Brush Up on Microsoft Office
As you'll be using Microsoft Office daily, especially Excel and Outlook, it’s a good idea to refresh your skills before the interview. Be ready to discuss how you've used these tools in previous roles, and maybe even mention any specific projects where they played a crucial part.
✨Prepare Questions for Them
Interviews are a two-way street, so come armed with thoughtful questions about the Facilities Team and the company culture at De La Rue. This shows that you're not just interested in the job, but also in how you can fit into their team and contribute positively.
