At a Glance
- Tasks: Drive online sales growth and optimise e-commerce operations across Europe and the Rest of the World.
- Company: Join a B Corp certified skincare brand known for innovative, effective products.
- Benefits: Enjoy 25 days holiday, flexible working, private medical insurance, and generous discounts.
- Other info: Collaborate with global teams and enjoy opportunities for professional development.
- Why this job: Be part of a dynamic team shaping the future of e-commerce in skincare.
- Qualifications: 4+ years in e-commerce management with a focus on international markets.
The predicted salary is between 28800 - 48000 £ per year.
As our Ecommerce Manager you will be part of an exciting journey within a newly formed D2C EMEA team that is accountable for driving our online sales growth and ensuring a seamless customer experience for our EU and International sites. You will be responsible for managing and optimising our e-commerce operations, driving revenue, and managing campaigns launches across Europe and Rest of the World. Your expertise will be crucial in achieving our sales and profit targets and ensuring we are delivering the best user experience.
Responsibilities
- Website & Localisation Management: Take ownership of the websites, ensuring localised content, pricing, and product availability for each market. Create and lead market-specific trading calendars to achieve targets. Manage site merchandising to reflect customer preferences and regional demand.
- Campaign Delivery: Planning, briefing and executing global and regional campaigns across the website and marketing channels, working with the global team to get the right assets, and with agencies for timely execution.
- Operations Oversight: Working closely with the global Supply and Logistics teams and the 3PL to maintain an agreed level of stock cover across all skus, and ensure timely delivery of orders to all customers.
- Trading: Support to deliver a strong trade and marketing plan, supported by effective online merchandising and a considered pricing and promotional strategy.
- User Experience Optimisation: Identify new initiatives and ensure an exceptional customer experience by optimising the website\'s usability, design, and functionality. Combine an A/B testing roadmap with support from the Global digital and Creative teams to enhance the online shopping journey and improve overall site performance.
- Paid Media: manage our paid media agency to optimise our growth and acquisition channel.
- Analysis & Reporting: Own the data analysis of the websites to identify opportunities in consumer profiling and targeting, working with the wider team. Analyse and regularly report on e-commerce performance based on a set of agreed metrics. Build an understanding of customer behaviour to drive future decision making.
- Cross-functional Collaboration: Collaborate with the Global functions of Marketing, Digital, Customer Service, Supply Chain, and other departments to ensure a cohesive and integrated online presence and a smooth and efficient operation. Collaborate closely with the UK D2C Team to deliver effective ecommerce strategies, market goals and initiatives.
Qualifications
- Proven experience in e-commerce management, with a strong focus on localisation across multiple international markets (ideally outside the UK & US).
- Minimum 4 years experience, ideally with a focus on acquisition.
- Strong knowledge of e-commerce platforms (Shopify experience preferred but not essential).
- Strong commercial and trade experience, with a deep understanding of the key levers to pull throughout the marketing funnel to drive growth within e-commerce.
- Previous experience designing and executing strategy around the different user journeys across social, search, paid.
- Proficiency in digital platforms, analytics tools such as Google Analytics.
- Detail-oriented, with experience in managing website operations and online merchandising.
- Strong communication and organisational skills.
- Ability to thrive in a fast-paced environment and manage multiple priorities effectively.
- Exceptional analytical and data driven approach.
Company
Founded in 2009 by UK scientists and brothers, Elliot and Daniel Isaacs, we are a British, B Corp certified dermatological skincare brand, globally renowned for our age‑defying heroes that deliver results without compromise. Our mission is to simplify the route to great skin through the highest quality, most efficacious and trusted products on the market. All this is underpinned by our pioneering CSA Philosophy of vitamin C plus sunscreen by day, and vitamin A (retinoids) by night which addresses 90% of anti‑ageing skincare needs to deliver more youthful‑looking skin.
Benefits
- 25 days holiday + bank holidays
- Flexible & Hybrid working
- Private Medical Insurance + Mental Health support
- Employee Assistance Program (EAP)
- Annual Performance Bonus
- Long Service Awards
- 75% discount + Annual Product Allowance
- Flexible Career opportunities
- Up‑skilling support + regular Lunch & Learns
- 2 Volunteering days per year
- Matched Charitable Giving Scheme
Ecommerce Manager - EMEA & RoW in Borehamwood employer: De& I
As an Ecommerce Manager at our innovative D2C EMEA team, you will thrive in a dynamic work culture that prioritises employee growth and well-being. With flexible and hybrid working options, generous holiday allowances, and a commitment to up-skilling, we empower our employees to excel while enjoying a supportive environment that values collaboration and creativity. Join us in our mission to deliver exceptional skincare solutions while benefiting from a range of perks including private medical insurance and a matched charitable giving scheme.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Manager - EMEA & RoW in Borehamwood
✨Get to Know Your E-commerce Community
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✨Showcase Your Skills with an Online Portfolio
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✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at De& I as a Ecommerce Manager - EMEA & RoW, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out De& I’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Manager - EMEA & RoW.
We think you need these skills to ace Ecommerce Manager - EMEA & RoW in Borehamwood
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at De& I, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with De& I's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at De& I. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at De& I
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that De& I uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at De& I. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
