Senior Account Manager

We’re looking for someone who can own client relationships – not just manage them. Someone who thinks commercially, acts strategically, and makes our clients feel like they’ve got the best digital partner they’ve ever had. This is a senior role. You’ll lead on key accounts, drive growth across your portfolio, and set the standard for how we look after clients. You’ll also play an important part in developing the wider Account Management team. If you’re the kind of person who builds genuine, long‑term relationships – someone who’s equally comfortable in a strategy meeting as they are picking up the phone to sort a problem – we want to hear from you.

Full‑time, permanent position (35 hours a week) Location Hybrid – work from our Lincoln or Grimsby offices, or from home. Must be a UK resident with a valid driving licence.

Why This Role Exists

As Laser Red has grown, so has the complexity of what we deliver and the value of the client relationships we manage. Our average client relationship is over 10 years – that doesn’t happen by accident. It takes people who care about the detail, think ahead, and treat every client like they matter. We’ve recently brought in a Director of Client Operations & Strategy to lead the commercial side of the business, and now we need a senior account manager who can take ownership of our most important accounts. Someone who can lead on strategy, spot opportunities for growth, and help us raise the bar on how we manage clients across the board. You’ll also be a key figure in developing the Account Management team – sharing what you know, mentoring where it’s needed, and helping us build a consistently excellent client experience.

What You’ll Be Responsible For

• Commercial Ownership.
• Delivery & Problem Solving.
• Team Contribution.

How This Role Works

You’ll report to Kevin Oliver, our Director of Client Operations & Strategy, and work alongside the existing Account Management team. You’ll take ownership of a portfolio of key client accounts and be their main point of contact – making sure they always feel informed, supported, and confident in the work we’re delivering. Internally, you’ll work closely with our Project Management, design, development, and marketing teams to make sure clients get the best possible outcomes. You won’t be project managing – but you will be the person who bridges the gap between what the client needs and what our delivery teams produce. You’ll also play an important role in mentoring and supporting more junior members of the Account Management team – sharing your experience and helping us build a team that delivers a consistently high standard.

What You’ll Be Doing

• Manage and grow relationships with a portfolio of key client accounts.
• Be willing to travel for face‑to‑face meetings when it matters.
• Lead regular performance and strategy conversations with senior stakeholders.
• Translate complex digital work into clear commercial outcomes – clients should understand the value, not just the deliverables.
• Build long‑term partnerships based on trust, expertise, and reliability.
• Develop and own the digital roadmap for key accounts.
• Identify opportunities to improve performance, user experience, and growth.
• Lead strategic planning sessions and quarterly reviews.
• Make sure what we’re doing for clients ties back to their actual business objectives – not just ticking deliverables off a list.

Commercial Ownership

• Manage scopes, proposals, and pricing conversations in line with Laser Red’s rate card.
• Identify opportunities for additional work that delivers genuine value for clients.
• Ensure work is delivered efficiently and profitably.

Delivery & Problem Solving

• Work with Project Managers to unblock delivery issues when they affect the client relationship.
• Anticipate risks and address issues before they escalate.
• Ensure internal teams have clear direction, context, and priorities from the client side.

Team Contribution

• Support and coach junior Account Managers.
• Share knowledge and experience to help raise standards across the team.
• Contribute to improving how we manage accounts and client relationships as a business.

What We’re Looking For

You don’t need to be a developer, but you should feel comfortable discussing digital projects and solutions with confidence.

Skills

• Excellent communication and stakeholder management.
• Ability to translate technical detail into business impact.
• Strategic thinking and problem solving.
• Highly organised with strong attention to detail.

Mindset

• You’ve run client accounts before and you know what good looks like – you don’t need hand‑holding.
• You’re confident discussing digital solutions with clients and can hold your own in a strategy conversation.
• You take ownership and responsibility for your accounts – they’re yours to grow.
• You spot problems before clients do and come with solutions, not just updates.
• You’re comfortable working with developers, designers, and marketers – you don’t need to understand their craft in detail, but you respect it and can translate between them and the client.
• You’re proactive and solutions‑focused – you don’t wait to be told what to do.

Full UK Driving licence required due to the nature of the role and requirement to visit clients.

Experience & Qualifications

• Experience working in a digital agency environment.
• Experience managing digital clients or platforms, including retainers and ongoing relationships – not just one‑off projects.
• Proven experience leading client meetings, reviews, and strategic conversations.
• Experience working closely with development, design, and marketing teams.
• Experience identifying and progressing upsell or growth opportunities.
• Experience handling challenging client situations and resolving issues effectively.
• Strong understanding of digital services such as: web development, eCommerce platforms, digital marketing, UX, CRO, branding.
• Strong understanding of digital platforms (e.g. Shopify, Magento, WordPress / WooCommerce).
• Good working knowledge of digital marketing channels (SEO, PPC, paid social, email).
• Ability to interpret and explain performance data and reports (e.g. Google Analytics, Looker Studio).
• Confidence leading strategy discussions with clients.
• Ability to manage and prioritise multiple projects and workstreams simultaneously.
• Strong commercial awareness, with the ability to balance client value and delivery effort.
• Clear and structured communication, both written and verbal.
• Experience identifying CRO / UX opportunities and translating them into actionable recommendations.
• Experience in manufacturing, engineering, or industrial sectors – our core client base is in these areas, so if you speak their language, that’s a genuine advantage.
• Degree in a relevant field (Marketing, Business, Digital, etc.).
• Any relevant eCommerce or platform certifications (Shopify, Magento, etc.).
• Exposure to platform migrations, redesigns, or major digital projects.

What You’ll Achieve in Your First 90 Days

• Month 1 – Onboarding & Integration. Meet your key clients, understand their history with us, and start building those relationships. Get to know how our PM, design, development, and marketing teams work together. Understand Laser Red’s ways of working, tools, and processes.
• Month 2 – Ownership & Confidence. Run your first strategy conversations with clients independently. Start identifying upsell and growth opportunities across your portfolio. Take full control of your accounts and their day‑to‑day management.
• Month 3 – Impact & Leadership. Be fully owning your accounts with a clear view of each client’s roadmap and commercial potential. Be actively contributing to how we improve our AM processes. Start adding strategic value to the wider team.

Here’s what’s in it for you!

• £500 signing on bonus paid in first salary.
• Paid time off for giving blood.
• Bereavement support.
• Additional pension scheme contributions.
• Cycle to work scheme.
• Agency wide profit share scheme.
• Quarterly commission scheme for any sales you make.
• £2,000 recruitment referral bonus.
• 25 days off each year + Bank Holidays (33 total) +2 wellbeing days for short notice paid time off.
• Option to buy extra holidays.
• Flexible start/finish times so you can book personal appointments during work hours after your initial probation period.
• Hybrid working arrangements after your initial onboarding period (we have 2x offices).
• Work from wherever your safe, secure and productive (home, our offices or your fav coffee shop).
• Annual team conference – long weekend in a new location – previous locations have been Amsterdam, Barcelona & Milan (based on the company performance).
• Up to 100 hours per year for innovation, collaboration & education.
• 4x Agency Days a year (full day of activities and training).
• Constant innovation and change, with opportunity to learn and grow with the company.
• Employee review process.
• Constructive monthly 1:1s.
• Annual summer BBQ (bring along partners and family).
• Big Christmas party (partners included).
• Charity fundraising activities and support for things close to your heart.
• Casual dress code.
• Bring your dog to work.
• A relaxed work environment (we work hard & play hard).
• A huge variety of clients and variety of work.
• One‑on‑one lunch with the MD annually for a totally off the record, bare it all chat.
• Advocates of mental health: Free third‑party professional counselling sessions.
• Fun social activities: Examples of recent social activities include Alton Towers, Hallowscream Scare Fest, Ready Steady Bake, team meals out, go‑karting.

* Length of service eligibility criteria ** Must meet qualifying criteria.

About Laser Red

Founded in 1995, Laser Red is a full‑service digital agency helping established UK businesses grow through strategy, design, development, and digital marketing. We work with some brilliant companies, particularly in manufacturing, engineering, and industrial sectors, and our average client relationship is over 10 years. We deliver what we say we’ll do, when we say we’ll do it. No corporate nonsense, no egos. Just a team who genuinely care about the work and the people they do it for.